Business Analyst (Product Analytics),Top b2c product company only

Role Overview 

We are looking for passionate and driven interns across multiple technology domains including Frontend Development, Backend Development, DevOps, AI/ML, and Data Engineering. This internship offers hands-on experience in real-world projects, collaboration with cross-functional teams, and exposure to modern tools and technologies. 

Domains & Responsibilities 

Frontend Development 

• Build responsive and user-friendly web interfaces  
• Translate UI/UX designs into functional applications  
• Optimize performance and ensure cross-browser compatibility  

Backend Development 

• Develop APIs and server-side logic  
• Work with databases and data storage solutions  
• Ensure application security and performance  

DevOps 

• Assist in CI/CD pipeline setup and automation  
• Manage deployments and cloud infrastructure  
• Monitor system performance and reliability  

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

We are looking for a detail-oriented and experienced Accounts Executive (Male or Female) to join Accounts team. The candidate will be responsible for handling day-to-day accounting operations, ensuring compliance, and supporting financial reporting.

Required Skills & Competencies:

· Strong knowledge of accounting principles and practices.

· Hands-on experience with Tally / Busy accounting software.

· Proficiency in MS Excel and MS Word.

· Good communication skills in English (written & verbal).

· Ability to work independently and meet deadlines.

· Detail-oriented with strong organizational skills.

Qualifications & Experience:

· Education: B.Com / M.Com preferred

· Experience: 4–5 years of experience in the Accounts/Finance department.

· Location Preference: Candidates from Zirakpur, Derabassi, Chandigarh, Panchkula or Mohali.

· Flexibility: Should be open to shifting to Derabassi plant within 6-7 months.

Key Responsibilities:

· Manage day-to-day accounting transactions in Busy / Tally software.

· Prepare and maintain ledgers, vouchers, invoices, and bank reconciliations.

· Assist in GST, TDS, and other statutory compliances.

· Coordinate with auditors and support during audits.

· Prepare MIS reports and support monthly closing activities.

· Handle vendor payments, accounts receivable & payable.

· Maintain employee expense records and petty cash.

· Draft business correspondence and communicate professionally via email.

· Support finance team in budgeting and forecasting activities.

Team Leadership: Recruit, train, and supervise staff, fostering a motivated and efficient team.

Sales & Profitability: Develop strategies to meet sales targets and enhance store profitability. resources.workable.com

Inventory Management: Oversee stock levels, order merchandise, and ensure efficient inventory control. manatal.com

Customer Service Excellence: Address customer inquiries and complaints, ensuring a high standard of service.

Operational Oversight: Ensure compliance with health and safety regulations and maintain store presentation.

Full Stack Java Software Engineer 

Remote

Experience: 5+yrs

Must have Skills :

Java,AI/ML

kotlin,scala

PyCharm, VS Code

 IntelliJ & Web Consoles 

The incumbent will be entitled to the following responsibilities:

• Work closely with the product team to identify research questions.
• Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
• Help define and refine user personas.
• Present and communicate insights in order to help shape long-term product strategy.
• Create use cases and flow diagrams, and define information hierarchies.
• Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
• Design and prototype elegant interactive solutions.
• Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
• Collaborate with front-end developers to translate design appropriately.
• Provide support by participating in creative decision-making.

Requirements:

• Understanding of interaction design principles.
• A user-centric mindset.
• Attention to detail.
• Creative & analytical problem-solving approach, articulative, and rational.
• Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
• 3 to 4 years of experience as a UI-UX Designer or a similar role.
• Bachelor's, associate's, or relevant program degree in design or art-related field.
• Portfolio of high-quality work and project samples.
• Mastery of foundational design concepts and visual principles, especially for the digital world.
• Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.

Location: Remote.