uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
Subodh Popalwar
Software Engineer, Memorres
About Tata digital
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Note: PLEASE READ BEFORE APPLYING
-You are currently working at Startups, VC or Tier 1 Consulting (McK, BCG, Bain, LEK, Parthenon, Kearney).
-Your current salary is within 18 LPA.
-You are ready to relocate to Bangalore.
About the role:
-Enable performance measurement and tracking of key metrics for the partnerships vertical.
-Own competition analysis and Identify new business trends in the ecosystem. Provide the business team with insights to work on new features, competitive advantage and technology intelligence.
-Work on consumer spending data emerging from card usage and provide use cases for the business team to pursue partners.
-Comparative analysis between vendors/partners and recommend choices to the business team.
Requirements:
-1-5 years of experience in strategy, consulting roles or research roles.
-Data interpretation, presentation and comparative analysis are must haves.
-Excellent communication skills
-MBA/Management graduate from tier1 B-school - IIM/ISB/IIT/BITS/NIT/DU Colleges
Roles and Responsibilities -
- Assist in handling end to end E-commerce for OZiva.
- On-boarding on e-com marketplaces
- Create, manage and optimize product listing on marketplaces.
- Manage inventory, weekly offers/ discounts, promotional strategies, and actionable insights from weekly competition analysis P&L responsibility with ownership to drive key business metrics (Conversion, GMV, ASP, Returns, Cancellations, Margins, etc.) on marketplaces.
- Build and maintain relationships with respective SPOCs at all marketplaces.
- Research and identify new marketplaces.
- P&L responsibility for growing business on all marketplaces.
- Identify product, service, or marketplace issues, and resolve them accordingly
Qualifications -
- 3+ years of successful sales and/or business development experience, preferably in the Personal Care Category.
- Demonstrated success in exceeding marketing/business development/sales targets using a consultative, solutions-focused approach.
- Highly analytical.
- Ability to deal with high work pressure and work in a fast-paced environment.
- Strong team player with proven ability to work harmoniously.
- Strong written and verbal communication skills.
Roles and Responsibilities -
- Assist in handling end to end E-commerce for OZiva.
- On-boarding on e-com marketplaces
- Create, manage and optimize product listing on marketplaces.
- Manage inventory, weekly offers/ discounts, promotional strategies, and actionable insights from weekly competition analysis P&L responsibility with ownership to drive key business metrics (Conversion, GMV, ASP, Returns, Cancellations, Margins, etc.) on marketplaces.
- Build and maintain relationships with respective SPOCs at all marketplaces.
- Research and identify new marketplaces.
- P&L responsibility for growing business on all marketplaces.
- Identify product, service, or marketplace issues, and resolve them accordingly
Qualifications -
- 3+ years of successful sales and/or business development experience
- Demonstrated success in exceeding marketing/business development/sales targets using a consultative, solutions-focused approach.
- Highly analytical.
- Ability to deal with high work pressure and work in a fast-paced environment.
- Strong team player with proven ability to work harmoniously.
- Strong written and verbal communication skills.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
What you’ll be doing:
LiteStore is seeking a dynamic and driven Management Trainee to join our passionate team. This role offers a unique opportunity to work closely with the company's founders, contributing to the strategic initiatives that drive LiteStore's growth and success. As a Management Intern, you will gain invaluable insights into the world of innovative retail, D2C brands, digital-to-physical brand transitions, and building strategic initiatives.
Responsibilities:
- Collaborate directly with LiteStore's Strategic Initiatives Team to support their day-to-day activities and strategic priorities.
- Conduct in-depth research and analysis on market trends, competitor landscape, and potential growth opportunities to inform decision-making.
- Assist in preparing and refining presentations, reports, and documentation for internal and external stakeholders.
- Participate in brainstorming sessions, idea generation, and strategic planning discussions.
- Help coordinate and manage special projects, events, and initiatives that align with LiteStore's vision and goals.
- Liaise with cross-functional teams, including Projects, Operations, Finance and Business Development, to drive efficient and effective execution of key projects.
- Provide administrative support, including calendar management, scheduling meetings, and handling communication on behalf of the Team.
- Maintain confidentiality and professionalism while handling sensitive information and high-level interactions.
Qualifications:
- Currently pursuing a Bachelor's or Master's degree in Engineering, Business Administration, Entrepreneurship, Marketing, or a related field.
- Strong passion for entrepreneurship, retail innovation, and the startup ecosystem.
- Excellent research, analytical, and problem-solving skills.
- Exceptional written and verbal communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly organized with a keen eye for detail and the ability to manage multiple tasks simultaneously.
- Self-motivated, proactive, and able to work independently as well as collaboratively in a fast-paced environment.
- Professional demeanor, strong interpersonal skills, and the ability to interact with individuals at all levels.
- Prior internship experience in a startup, entrepreneurship, or business-related role is a plus.
- 5 to 6 years and 2 to 3 Years in RPA - Business analyst
- Analyse, understand, and review existing business process documentation to ensure the complete processes steps documented.
- Participate in various types of interviews, meetings, or workshops to define, design, and configure automation solutions.
- Support the creation and maintenance of solution documentation (process definition document, solution design document, user manual, process estimation etc).
- Help with the creation and documentation of test procedures and scenarios prior to launch User Acceptance Testing (UAT).
- Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT.
- Problem-solve issues that arise in the day-to-day running of automation processes and provide timely responses and solutions as required.
- Manage end to end Project Lifecycle
- Act as a SPOC for customers, Project Teams, Leadership, and administration
- Run workshops with client SMEs to understand the end-to-end process
- Identify any automation blockers and the suitability of the process for automation
- Calculate automation % and FTE benefit and build effort estimates, No of BOT
- Present summary of findings to the client and walk them through to-be design of the automated process
- Work closely with development team to ensure requirements are accurately mapped and suitable for development
- Must be able to provide suggestions for the improvement of existing process and design to-be flows
1. Ensuring productivity of the team members viz a viz the sprint/tasks plan.
2. Collaborating with the product team to define the product vision
3. Setting the objectives and key results
4. Building a strategic product roadmap that fits in with the overall strategy of the department and the company
5. Speaking to customers to collect feedback
6. Working with the developers to deliver quality features and products within the expected timeline
Requirements
1. Good communication skills.
2. Prior experience in team management is a must have
3. Time Management Skills
4. Ability to focus on what and how instead of who
5. Should have a good understanding and knowledge of IT.
Job Role : Business Analyst
- Job Location Shahpur Jat, Siri Fort, New Delhi
- As of now it's a Work from home, Comfortable with joining and working remotely for the time being
- Availability : Must be able to Join in Max 30 Days
The Business Analyst will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.
Key Responsibilities:
- Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
- Write product user stories and acceptance criteria; Manage sprint planning and sprint review
- Address any questions from the engineering teams
- Analyze and understand industry and competitor landscape
- Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
- Work closely with the engineering team to ensure products are released on time
- Develop expertise with end-to-end business processes, software applications and structure
- Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
- Acquiring a thorough understanding of customer needs and requirements
- Develop schedules for completion of responsibilities, manage deliverables, and provide status update
- Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
- Document the product requirements and use cases using the appropriate method for the project
Requirements:
- Exp. as BA/APM/PM;
- Bachelor's degree in Computer Science, Information Systems or related field
- Ability in problem-solving and analytical mindset and Excellent organizational skills
- Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
- Basic knowledge of development technologies and databases to make better business decisions
- A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
- Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.
We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products.
In this role, you will closely work with our Clients, Directors and Thence Team.
Duties & Responsibilities
Business Function
- Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
- Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
- Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements.
- Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
Team Function
- Complete ownership of project delivery, utilising the available resources
- Hiring quality talent to the team, evaluating assignments, taking interviews
- Help groom in-house talent to become leaders by constant guidance and feedback
- Manage multiple resources on reporting relationship, evaluating performance, handling appraisals
Competencies
- Collaborating on user experience planning
- Consulting with clients and a range of team members
- Researching interaction design trends and apply to deliverables
- Researching technology trends that apply appropriately for a given project
- Creating/designing wireframes, process flows, user personas, and journey maps
- Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
- Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys
- Analyze web analytics to generate meaningful usage insights.
Skills Required
- Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking
- Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome
- Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix
- Strong analytical and problem-solving skills and a self-starter.
- Ability to take initiative and proactively offer suggestions and resolutions.
- Proactive problem solver who, handle multiple complex projects and tasks.
- Great communication skills; the ability to clearly explain design decisions and process to anyone in the company.
- Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
- Excellent verbal and written communication skills.
Skill Sets
- Agile Methodologies
- Scrum
- Client Handling
- Resource Planning
- Project Management
- Business Analysis
- Requirement Gathering
- Wireframes
- Work Breakdown Structure
- Team Management
The ideal candidate will be an inspiring and confident team player with:
- Bachelors or Masters Degree in Management (desirable)
- Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable)
Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization.
Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets.
Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.
With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology.
Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions.
We are a Clutch.co Global Top 15 UI/UX Design Agency.
Services:
UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab
Please check about the company, our work and culture at http://www.thence.co" target="_blank">www.thence.co
- Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India
- Accelerated learning environment amongst talented team members
- Culture that promotes challenging oneself & continuous improvement
- Perks & Employee friendly policies
- End- to-end Ownership given to team members
Follow CutshortSubodh Popalwar
Software Engineer, Memorres