Business Analyst - IT

We’re Hiring: Customer Care Executive (Inbound Process)

📍 Ahmedabad | 🗓️ 6 Days | 💼 Exp: 0–5 yrs | 👩‍🎓 Freshers Welcome

✨ What You’ll Do:

📞 Handle inbound calls & emails

🤝 Resolve complaints & ensure satisfaction

💡 Guide customers with service info

📝 Maintain accurate documentation

✨ What We Need:

🎓 Graduate / PG (any field except Engg.)

🌐 Fluent in English, Hindi & Gujarati

🗣️ Strong verbal & vocal English skills

🏆 Right attitude, loyal & long-term vision

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g.

Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

• Experience with multi-threading and concurrency programming.

• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion

and ability to design intuitive modules and class-level interfaces.

• Excellent coding skills - should be able to convert design into code fluently.

• Knowledge of Test Driven Development.

• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).

• Strong desire to solve complex and interesting real world problems.

• Experience with full life cycle development in any programming language on a Linux platform.

• Go-getter attitude that reflects in energy and intent behind assigned tasks.

• Worked in a startup-like environment with high levels of ownership and commitment.

• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).

• Experience in building highly scalable business applications, which involve implementing large complex

business flows and dealing with huge amounts of data.

• 3+ years of experience in the art of writing code and solving problems on a large scale.

• Open communicator who shares thoughts and opinions frequently, listens intently, and takes

constructive feedback.

About Us:

At R&D Instrument Services, we are dedicated to providing top-notch calibration services to ensure precision and accuracy in our clients' equipment. We pride ourselves on our commitment to quality and our innovative approach to calibration solutions.

Job Description:

Mandatory Requirement:

* Male candidates only

* You must have a bike and be prepared to travel at least 80kms every day. (Only genuine candidates should apply.)

Responsibilities:

* Perform on-site calibration and adjustment of instruments and equipment according to established procedures and specifications.

* Maintain accurate records of calibration activities, including calibration dates, results, and equipment condition.

* Provide technical support and assistance to customers regarding calibration procedures and equipment operation.

* Ensure compliance with regulatory requirements and industry standards for calibration activities.

* Stay updated with new technologies and developments in calibration techniques and equipment.

Qualifications:

* Diploma, ITI, B.E. in Electronics & Communication, Instrumentation, Mechanical, Electrical, or B.Sc. in Physics.

* Strong technical skills and knowledge of electronic, mechanical, and/or optical systems.

* Familiarity with calibration standards and procedures, such as ISO 17025 (preferable).

* Excellent problem-solving skills and attention to detail.

* Ability to work independently and prioritize tasks in a fast-paced environment.

* Effective communication skills, both verbal and written.

* Willingness to travel to customer sites and work in various environments, with a happy-to-travel attitude.

Why Join Us?

Competitive Salary: We offer a competitive salary package that reflects your skills and experience.

Performance-Based Increments: Enjoy salary increments when your performance meets our requirements—no need to wait a full year for a raise.

Professional Growth: Access to continuous learning and professional development opportunities.

Innovative Work Environment: Be part of a team that values innovation and continuous improvement.

Comprehensive Benefits: Health insurance, and other benefits to support your well-being.

Employee Recognition: We celebrate and reward achievements and milestones.

Convenient Work Hours: Our office hours are Monday to Friday (09:00-06:15) and Saturday (09:00-1:30).

Equal Opportunity Employer:

RnD Instrument Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications:

A Bachelor’s degree in Computer Science (or equivalent experience)

Job Role:

Experience building and maintaining code for:

Android platform (Android Studio, Kotlin, Java, Android SDK) OR

Any other platform, with proven track record of picking up new skills

Hands-on experience with modern technologies.

Excellent Kotlin/Java programming skills

Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)

Passion for usability, simplicity and consistency in software development.

Excellent communication and collaborative skills.

Exposure to Agile methodologies

Bonus points for knowledge of iOS platforms, hybrid platforms(React native, Flutter).

This person MUST have:

• BE Computer Science, MCA or equivalent
• Extreme CSS skills
• Experience with ReactJS or NextJS is a MUST
• Strong communication skills
• A strong passion for writing simple, clean and efficient code.
• Sound knowledge of clean code, no unused code, optimized code and more.
• Always starting with a document and then implementing in a systematic and organized manner
• Past experience as a frontend developer building modern JavaScript-based web applications
• Excellent verbal and written communication, teamwork, decision making and

influencing skills.

Experience:

• Min 5 years experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

What you need to have:

• Minimum 1 to 5 years of B2C product management experience
• Experience designing and building metrics for product engagement and customer satisfaction and adept in user research, data- driven experimentation, sprints and rapid iteration    

We are urgently looking for a Zoho Creator developer to create business application. Must be an expert in Zoho Creator, Workflows and Deluge Scripting.  Must be able to work on projects without supervision. Must understand business process flow and business requirements to be implemented in Zoho Creator. Be able to create custom tools and scripts to automate manual business processes. Experience with 3^rd party integration.

Must have solid Zoho Creator experience and have developed large business applications. Will need to see proof of your work.

No chancers and do not waste time applying if you do not have the requisite experience and knowledge!