Business Analyst

Roles and responsibilities:

• Monitor and evaluate customer interactions to ensure consistency and quality in service delivery. 
• Work closely with other departments, such as sales and marketing, to align customer support strategies with overall business goals. Share customer insights to enhance marketing campaigns.
• Synthesize this information into compelling content that addresses customer queries and concerns.
• Effectively convey insights, recommendations, and strategies to both internal teams and clients with exceptional written and verbal communication skills. 
• Advanced proficiency in Excel, including knowledge of functions, pivot tables, and data visualization techniques.
• Strong command of the English language with exceptional writing, editing, and proofreading abilities. Ability to communicate complex ideas clearly and concisely.
• Collaborate effectively with cross-functional teams, gathering requirements and communicating insights in a comprehensible way.
• Design and format presentations to ensure consistency and coherence in messaging.
• Craft compelling and professional presentations using PowerPoint, conveying complex information in a clear and concise manner.
• Collect, analyze, and interpret complex data sets using Excel.
• Create insightful and visually appealing reports and dashboards using Excel functions and pivot tables.
• Willingness to learn and adapt to new AI marketing tools and technologies.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation purposes.
• Basic understanding of business processes and operations.
• Ability to work independently and manage multiple tasks simultaneously.

EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.

As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation

Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/

Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.

We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/everest-engineering

Specialties- 

Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working

HeadQuarters- Melbourne, Victoria

We love people who in general - 

• have a passion to own and create amazing products.
• are able to clearly understand the customer’s problem.
• are a good collaborative problem solver.
• are a really really good team player.
• are open to learn from others and teach others.
• are able to take the meaningful feedback and improve continuously.
• can commit to inclusion, equality & diversity.
• can maintain integrity at work.

You are the one if - 

• you love solving problems.
• you have a keen interest in understanding and analysing the customer problems and solutions. 
• you possess good listening, communication (verbal & written) and presentation skills.
• you can empathise easily with customers.
• you can facilitate and lead workshops that generate customised business solutions.

• analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
• effectively manage the scope and constraints of the project.
• work in agile teams that help in the successful delivery of a project.
• effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
• write detailed stories to help the team understand the requirements.
• demonstrate flexibility in picking up things/roles needed for the successful delivery of the project. 
• collaborate with the UX team to understand and contribute to the user research & design process.
• be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Any grads with MBA. Fresher's are welcome to apply. Candidates should have good communication and negotiation skills. Interested Candidates share with me their updated resume.

Role:            Business Development Executive(Sales)

Industry Type:     IT Services & Consulting

Department:       Sales & Business Development

Employment Type:   Full Time, Permanent

Role Category:     B2C Sales

Salary:           Best in the industry

Education:-

UG: Any Graduate

PG: MBA/PGDM in Marketing

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

• Analytical skills, problem-solving skills, Strong communication and domain knowledge.
• Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
• Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
• Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
• Exceptional analytical and conceptual thinking skills.
• Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.

• Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
• organizing the stories, splitting epics into user stories, and ensuring a complete description of the
• solution.
• Studies the software application domain, prepares software requirements, and specification
• (Software Requirements Specification) documents.
• Works with the stakeholders to analyze and document business processes for the system to be
• developed
• Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
• Determine functional requirements and features and prepare a wireframe for user interface screen
• Advise the product owner and coach the team, as well as other business analysis considerations
• Communicates with both the developers and stakeholders in such a manner until the project ends.
• Co-facilitate trainings/workshops client-side.

What you need to have:

• Proven experience in augmenting customer experience and ratings at a company
• Ability to work independently.
• Prior experience or deep understanding of Omni-channel business strategies.
• Strong Understanding/ keen interest in technology/ automation.
• Strong interpersonal Skills
• Proven Experience in managing teams.
• Excellent Written and Spoken Communication Skills
• Hands on experience in managing teams and getting results.
• Should have worked on integrating a CRM for a company.
• Strong analytical abilities and an empirical thought process.
• Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
• Keen interest and prior experience in building systems and processes from the ground up.
• Deep understanding of business and business metrics
• Ability to stretch long hours.
• Proactive approach to business problems.
• Candidates with prior marketing experience are preferred.
• Excellent problem identification and solving abilities.
• Inquisitive bent of mind.
• Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
• Should exhibit strong leadership abilities.
• Should understand Web Technologies.
• Tier 1 B-Schools with 6 to 8 years’ experience.
•  

DataWeave is a Data Platform which aggregates publicly available data from disparate sources and makes it available in the right format to enable companies take strategic decisions using trans-firewall Analytics. 

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the web. At serious scale!

Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for testimonials, references and case studies.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Ensure billing and collection of the assigned accounts is under control.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations.

• Proven ability to drive continuous value of solutions/products.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities quickly.

• Fast paced growth opportunities at dynamically evolving start-up.
• You have the opportunity to work in many different areas and explore wide variety of tools to figure out what really excites you.