B2B Sales Executive

Job Description for HRSD:

ServiceNow HR Service Delivery Role Overview The ServiceNow Technical Lead is responsible for the technical design, development, and delivery of ServiceNow solutions across HRSD, and other modules. This role provides technical leadership, ensures adherence to best practices, and drives platform optimization to meet business objectives. The Technical Lead acts as a mentor for developers and collaborates with architects, product owners, and stakeholders to deliver scalable and secure solutions.

 Key Responsibilities

* Solution Design Architecture:

○ Define technical architecture for ServiceNow implementations and integrations.

○ Ensure compliance with ServiceNow best practices and enterprise standards.

 * Development Configuration:

○ Lead development of custom applications, workflows, and integrations using ServiceNow scripting (JavaScript, Glide).

○ Configure HRSD, and other modules

* Project Leadership:

○ Manage technical delivery across all phases: requirements, design, build, testing, deployment.

○ Mentor junior developers and ensure code quality through reviews and best practices.

 * Integration Automation:

○ Implement integrations with HRIS (Workday, SAP), IT tools, and external systems using REST/SOAP APIs.

○ Drive automation initiatives leveraging Flow Designer and IntegrationHub.

 * Governance Documentation:

○ Maintain technical documentation (architecture diagrams, DTS, specifications).

○ Support platform upgrades, patching, and performance optimization.

 * Stakeholder Engagement:

○ Collaborate with business analysts, product owners, and client teams to translate requirements into technical solutions.

○ Provide technical guidance during workshops and demos.

 * RUN:

○ Provide Support to the team (Dev, BA, client)

○ Ensure quality compliance

○ Ensure Incident resolution according to contract

○ Animate dev community

○ Active contributor to AI initiatives

•Certifications (Mandatory)

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

We are seeking a highly skilled and experienced Power BI Lead / Architect to join our growing team. The ideal candidate will have a strong understanding of data warehousing, data modeling, and business intelligence best practices. This role will be responsible for leading the design, development, and implementation of complex Power BI solutions that provide actionable insights to key stakeholders across the organization.

Location - Pune (Hybrid 3 days)

Responsibilities:

Lead the design, development, and implementation of complex Power BI dashboards, reports, and visualizations.

Develop and maintain data models (star schema, snowflake schema) for optimal data analysis and reporting.

Perform data analysis, data cleansing, and data transformation using SQL and other ETL tools.

Collaborate with business stakeholders to understand their data needs and translate them into effective and insightful reports.

Develop and maintain data pipelines and ETL processes to ensure data accuracy and consistency.

Troubleshoot and resolve technical issues related to Power BI dashboards and reports.

Provide technical guidance and mentorship to junior team members.

Stay abreast of the latest trends and technologies in the Power BI ecosystem.

Ensure data security, governance, and compliance with industry best practices.

Contribute to the development and improvement of the organization's data and analytics strategy.

May lead and mentor a team of junior Power BI developers.

Qualifications:

8-12 years of experience in Business Intelligence and Data Analytics.

Proven expertise in Power BI development, including DAX, advanced data modeling techniques.

Strong SQL skills, including writing complex queries, stored procedures, and views.

Experience with ETL/ELT processes and tools.

Experience with data warehousing concepts and methodologies.

Excellent analytical, problem-solving, and communication skills.

Strong teamwork and collaboration skills.

Ability to work independently and proactively.

Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Roles and responsibilities:

- Audit the current Information Security system and procedures and do a Gap analysis

- Identify immediate potential Information Security Risks and manage remediation tasks through to closure

- Create an Information Security Compliance Roadmap and execute end-to-end compliance initiatives by that roadmap

- Design high-quality test plans and direct Data/Information security control test activities

- Continuously improve Octro Data/Information security control framework

- Maintain handbook pages and procedures related to Information security compliance

- Identify opportunities for Information security compliance control automation, execute them and then maintain

- Provide actionable and constructive advisement to cross-functional teams, including driving remediation activities for high and select moderate-risk Observations across all Octro departments

- Design, develop, and deploy scripts to automate continuous control monitoring, administrative tasks and metric reporting for all security compliance programs

- Direct and support external audits as and when necessary

Requirements

- A minimum of 6-8 years' experience working with Data/Information Security Compliance programs

- Detailed knowledge of common information security management frameworks, regulatory requirements and applicable standards such as: ISO, SOC 2, GDPR, PCI etc.

About Octro Inc :

We are one of the fastest-growing mobile gaming companies around, a technology-driven organization at heart, and take pride in the platforms we create.

Founded in 2006 with a mission to create productivity applications for Mobile Devices. After pioneering one of the first mobile Voice-over-IP infrastructures called OctroTalk, the company ventured into building mobile gaming platforms. Sequoia Capital has invested in Octro. The funding was announced in June 2014.

About the opportunity

What you’ll be doing:

• You will contribute to all aspects of an agile software development life-cycle including design, architecture, development, documentation, testing and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will collaborate with product managers, and other key stakeholders within the MMT family to successfully execute projects.
• You will ensure compliance with build/release and configuration management process.

What you’ll bring to the table:

• You possess good understanding of Agile Methodology, Object Oriented Programming Concepts and Responsive Designs.
• You have hands-on experience on Java/ J2EE stack and have done development across multiple browsers/platforms delivering mind-boggling results.
• You thrive in complexity and jump at the opportunity to collaborate with colleagues to delivery projects within tight deadlines.
• If you have work experience in a product/start-up company, we’ll like you even more.

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.

We are currently solving multiple challenging problems, including -

• How to bring the next 100 million users to our platform?
• How to leverage customer insights to create a truly personalised experience for users?
• How to create a delightful experience for our users, to make travel synonymous to MMT?