

Job Description for Project Head for IT
- Provide technical vision and strategy for the team.
- Assess issues regarding Information Systems and create manageable solutions
- Own technical architecture for the application and infrastructure for the product
- Discover and help implement new technologies that yield competitive advantage
- Develop a company's strategy around technology and product to ensure alignment with its business goals.
- Strategic Direction for identifying and implementing new technologies
- Supervise system infrastructure to ensure functionality and efficiency
- Build quality assurance, data protection and security processes
- Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
- Communicate technology strategy to partners and investors
- Setting a vision for how technology will be used in the company.
- Ensuring that technological resources meet the company's short and long-term needs.
- Creating timelines for the development and deployment of all technological services.
- Making executive decisions on behalf of the company's technological requirements.
- Managing technology budgets and time frames.
- Staying on top of technology trends and developments.
- Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
- Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.
Requirements and skills
- Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
- BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
- Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
- Knowledge of technological trends to build strategy
- Ability to conduct technological analyses and research
- Excellent communication and team management skills
- Leadership and organizational abilities
- Strategic thinking and problem-solving aptitude
- Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.

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Must-Have Skills & Qualifications:
- Bachelor's degree in Engineering (Computer Science, IT, or related field)
- 5–6 years of experience in manual testing of web and mobile applications
- Working knowledge of test automation tools: Selenium
- Experience with API testing using tools like Postman or equivalent
- Experience with BDD
- Strong understanding of test planning, test case design, and defect tracking processes
- Experience leading QA for projects and production releases
- Familiarity with Agile/Scrum methodologies
- Effective collaboration skills – able to work with cross-functional teams and contribute to automation efforts as needed
Good-to-Have Skills:
- Familiarity with CI/CD pipelines and version control tools (Git, Jenkins)
- Exposure to performance or security testing
Position: Call Quality Analyst
Monitoring Calls:
Listen to recorded or live calls between customer service representatives and customers.
Evaluate the call based on predefined quality metrics and guidelines.
Quality Assessment:
- Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
- Feedback and Coaching:
- Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
- Offer coaching and training to help agents enhance their skills and meet quality standards.
- Reporting and Documentation:
- Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
- Generate regular reports on individual and team performance for management review.
- Root Cause Analysis:
- Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve
- Compliance and Policy Adherence:
- Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
- Process Improvement:
- Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
- Training and Development Support:
- Assist in the development and delivery of training materials and programs for call center agents.
- Conduct refresher training sessions on specific skills or areas identified for improvement.
- Quality Assurance Metrics:
- Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
- Monitor and analyze performance metrics to ensure they align with organizational goals.
- Stakeholder Communication:
- Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.
Qualifications:
- Minimum 2 years of experience as a Call Quality Analyst.
- Previous experience in a call center or customer service role is often preferred.
- Strong analytical skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using call monitoring software and tools.
- Knowledge of industry-specific regulations and compliance standards (if applicable).

Role: Angular Developer
Positions: 4
- Experience 3 to 5 years
- Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
- Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
- Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
- Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
- Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
- Experience with CSS preprocessors (e.g., Sass, LESS)
- Experience with code analysis tools (e.g., JSLint, JSPerf)
- Practical knowledge of web page optimization techniques and guidelines for fast page load times
- Strong understanding of Ajax and/or promises
- Experience working in an agile, multidisciplinary team.
- Experience working with a distributed version control system (git, mercurial)
- Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
- Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
- Experience on working with & integrating with microservices
- Experience on developing/ using CI/CD pipeline using Jenkins/ Git

● The candidate will be responsible for a broad array of individual services, including
Architect and lead team for implementing a set of cloud-based services that will
power Zopper Assure and Zopper Finance.
● Providing technical expertise for every phase of the project lifecycle from concept
development to solution design, implementation, optimization and support.
● Prior experience in development of e-commerce systems or any other high scale
web/mobile backends is required.
● Expertise in any one programming knowledge preferably in Python.
● Prototype and present various alternative solutions for complex business problems to
Senior Management
● Prepares the technical design of the more complex technology components within the
module
● Assists the architect in articulating the pros and cons of using a certain technology
stack or component or design pattern versus another to the project team and drives
selection of technologies, designs to come up with the optimal architecture.
● Drives the performance tuning, re-design and refactoring for a module
● Contributes to designing and implementing the build, release process as well as system
configuration and deployment characteristics of the application
● Implements (hands-on) the module components based on industry best practices.
● Mentors the team (people working on the module and other project team members) on
● Technology concepts and best practices for design, implementation and other
processes
Prerequisites
● Candidate should hold 8+ Yrs of experience
● Should have 3+ years of experience in team handling
● Should be a Btech/MTech
About Company
Helical Insight an open source Business Intelligence tool from Helical IT Solutions Pvt. Ltd, based out of Hyderabad, is looking for a product engineer having strong knowledge on Java. Helical Insight has more than 50+ clients from various sectors. It has been awarded the most promising company in the Business Intelligence space. We are looking for rockstar developers to join our product team.
Job Brief
We are looking for some good candidates with the below-mentioned skill set. We are open to really good candidates with a knack to learn & with the right attitude, even if they don't fulfill the entire criterion mentioned below.
Skill set and Qualification required
Mandatory Experience/knowledge with
- Java , J2EE, Junit
- Servlets , JSP
- SQL
- Spring Framework, Hibernate
- Data Structure, Design Patterns, Multi-threading
- JSON
- Apache Tomcat Web Server
- Problem Solving and Algorithms.
Nice to have
- Knowledge in Business Intelligence and Data Warehousing Knowledge, Database knowledge, Machine Learning.
Work Experience: 2-4 Years
Education: BE/ BTech/ MTech/ MS in Computer Science, or equivalent preferred.

Job description
Responsibilities and Duties:
· Use a variety of languages in order to create user-friendly web pages
· Define visual interfaces that adhere to and extend wireframes and specifications
· Build, maintain and improve company and client websites
· Work in a creative environment with a team of other professionals
· Optimize web applications for maximum speed, usability, and accessibility
· Actively seek to understand business requirements to develop solutions
· Keep up to date on the latest and emerging technologies as it relates to the position
· Use strong problem-solving skills with the drive to find solutions prior to escalation
Desired Candidate Profile
· At least 4-7 years of experience as a Web Developer
· Proficiency with HTML5, CSS3, Sass or LESS, Bootstrap 4, jQuery, JavaScript.
· Translate UI/UX design to actual code
· Person have basic knowledge of Adobe Photoshop.
· Person should be in good practices to develop clean, short and optimized html/css code.
· Basic Knowledge of Backend framework (Laravel, Codeigniter, etc) to work on view part
· Understanding of version control (GitHub, bitbucket, SVN)
· Proficient in Optimize Website for maximum speed and scalability
· Person should have expert in Responsive website designing.
· Must have expertise to make SEO compatible html codes.
· Strong critical thinking, troubleshooting and problem-solving skills
· Sense of ownership and pride in your performance and its impact on success
· A positive and friendly attitude
· Good time-management skills
· Great interpersonal and communication skills


