We are looking "Associate" for Reputed Client @ Chennai Permanent Role.
Experience: 0 - 2 Yrs
Responsibilities:
• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
• Provide friendly and efficient service via chat or voice support to our customers regarding
- Order Status Queries
- Promotional Assistance
- Product Information
- Site & App Navigation & Troubleshooting
- Problem with Orders Received Queries
• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.
• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
• Consistently achieve metric goals proactively and independently with minimal direction and support.
• Stay up to date with and follow on-going process, product, and policy changes.
• Ensure the privacy and security of Client and Sutherland information
• Build a culture of open and honest communication by offering and being open to receiving feedback.
• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.
Requirements:
• Excellent command of the English Language and communication skills
• Ability to type 35-40 words per minute
• Competently multi-task in a fast-paced environment
• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.
• Ability to actively listen, understand and summarize with clarity and simplicity.
• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.
• Genuinely care about people and are eager and ready to help under any circumstances.
• Can communicate with clarity, style, compassion, and purpose.
• Technical aptitude and the ability to pick up new technology quickly.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Strong communication and interpersonal command.
- Ability to thrive independently or as part of a team.
- Ability to multitask
- Organizational and time management skills.
- Attention to detail
- Growth oriented mindset
- In-office availability in Delhi/Mumbai/Bangalore
What you will be doing -
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3. Obtaining client information and other relevant data.
4. Asking questions to the client and understanding their specifications.
5. Resolving queries and issues related to the services.
6. Making recordings of all the sales phone calls and sales deals.
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SwiftDesign and build advanced iOS applications.
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Continuously research, benchmark, and implement new technologies to improve
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B.Tech/BE from a top tier engineering college.
Extensive familiarity with Swift and Objective-C.
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Experience working with third-party libraries and RESTful APIs.
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JavaObject oriented design patterns
Maven build process and how Maven works
Working knowledge and good proficiency in Git , Git repo , git bash and git commands
Programming logic and reasoning
Learnability
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Full Stack Developer - Averlon