Associate - Chat / Voice Support at Reqroots · Chennai · 0 - 2 years · ₹2.4L - ₹3.5L / yr · Raised funding · Posted 16 Jan 2025
We are looking "Associate" for Reputed Client @ Chennai Permanent Role.
Experience: 0 - 2 Yrs
Responsibilities:
• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
• Provide friendly and efficient service via chat or voice support to our customers regarding
- Order Status Queries
- Promotional Assistance
- Product Information
- Site & App Navigation & Troubleshooting
- Problem with Orders Received Queries
• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.
• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
• Consistently achieve metric goals proactively and independently with minimal direction and support.
• Stay up to date with and follow on-going process, product, and policy changes.
• Ensure the privacy and security of Client and Sutherland information
• Build a culture of open and honest communication by offering and being open to receiving feedback.
• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.
Requirements:
• Excellent command of the English Language and communication skills
• Ability to type 35-40 words per minute
• Competently multi-task in a fast-paced environment
• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.
• Ability to actively listen, understand and summarize with clarity and simplicity.
• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.
• Genuinely care about people and are eager and ready to help under any circumstances.
• Can communicate with clarity, style, compassion, and purpose.
• Technical aptitude and the ability to pick up new technology quickly.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reqroots
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Location: Ahmedabad
Role Overview:
We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.
You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.
Key Responsibilities:
- Handle customer queries via chat, email, and other non-voice platforms.
- Provide prompt and effective resolutions using written communication.
- Maintain professionalism and empathy in all customer interactions.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria:
- Freshers and experienced candidates are welcome.
- Strong written communication skills in English (grammar & spelling).
- Qualification: 10+3 Diploma / HSC / Any Graduate.
- Basic computer knowledge is required.
- Willingness to work in a 24/7 shift environment.
What We Offer:
- Supportive and growth-oriented work environment.
- Continuous learning and career advancement opportunities.
- Competitive salary with performance-based incentives.
- Exposure to a diverse and inclusive workplace culture.
Additional Benefits:
- 5 Days Working.
- Night Shift Allowance.
- PF, Insurance & Gratuity Benefits.
Hiring Alert | International Chat Process
📍 Location: Mohali (Work from Office)
Position
Customer Support Associate – International Chat Process
Eligibility
* Graduates & Undergraduates can apply
* Freshers & Experienced candidates are welcome
* Good written English communication skills are mandatory
* Basic computer knowledge and typing skills required
Salary
Freshers
* CTC: ₹29-30k monthly
* Approx. In-Hand Salary: ₹23,000 – ₹24,000 per month
Experienced Candidates
* CTC: Up to ₹32k monthly
* Approx. In-Hand Salary: ₹25,000 – ₹26,000 per month (depending on experience and interview performance)
Job Highlights
* International Chat Process
* Work from Office
* Excellent career growth opportunities
* Professional work environment
Interested candidates can share their updated CV to apply
Job Title: Customer Success Associate
Work Mode: Work From Office
Location: Gurugram, Haryana
Key Details
Shift: Rotational (Male & Female)
Salary: Up to ₹34,000 CTC
Qualification: Graduate / Undergraduate
Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)
Required Skills:
- Excellent spoken and written English communication.
- No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- Clear pronunciation and strong grammatical skills.
- For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
- Ability to handle multiple chats efficiently.
- Strong customer handling and problem-solving abilities.
Roles and Responsibilities:
- Handle international customer queries through voice and chat channels.
- Provide accurate and complete information to customers.
- Resolve customer issues with end-to-end ownership.
- Maintain detailed records of customer interactions in CRM systems.
- Adhere to international quality, compliance, and data security standards.
- Ensure high levels of customer satisfaction and service excellence.
Responsibilities :
- Client and audience query handling
- Resolving customer complaints brought to your attention
- Providing detailed information to customers
- Prompt response over Product Chat box
- Taking feedback from the customers
- Maintaining a healthy relationship with the clients
Only Surat Local candidates can apply
Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon