Associate - Chat / Voice Support

• Role: Graphic Designer
• Experience:- 1-3 Years
• CTC offered:- 12- 15 LPA
• Location:- Navi Mumbai (Vashi)

Roles & Responsibility:-

• Maintain visual consistency while pushing creative boundaries within the game.
• Build design systems and asset libraries to streamline development and iteration.
• Contribute to store creative or promotional visuals as needed.
• Experience with motion tools like After Effects or Lottie.
• Detail-oriented, self-driven, and comfortable working in a fast-paced startup environment.
• Proficiency in Adobe Photoshop, Illustrator, and Figma.
• We’re looking for a highly creative Graphic Designer with strong artistic instincts and a flair for motion design. Your primary focus will be on in-game visuals, UI art, and light animations that shape how players experience the game.
• Design immersive in-game assets: backgrounds, avatars, icons, power-ups, and UI Elements.

Greetings , Wissen Technology is Hiring for the position of Data Engineer

Please find the Job Description for your Reference:

JD

• Design, develop, and maintain data pipelines on AWS EMR (Elastic MapReduce) to support data processing and analytics.
• Implement data ingestion processes from various sources including APIs, databases, and flat files.
• Optimize and tune big data workflows for performance and scalability.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
• Manage and monitor EMR clusters, ensuring high availability and reliability.
• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and store data in data lakes and data warehouses.
• Implement data security best practices to ensure data is protected and compliant with relevant regulations.
• Create and maintain technical documentation related to data pipelines, workflows, and infrastructure.
• Troubleshoot and resolve issues related to data processing and EMR cluster performance.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in data engineering, with a focus on big data technologies.
• Strong experience with AWS services, particularly EMR, S3, Redshift, Lambda, and Glue.
• Proficiency in programming languages such as Python, Java, or Scala.
• Experience with big data frameworks and tools such as Hadoop, Spark, Hive, and Pig.
• Solid understanding of data modeling, ETL processes, and data warehousing concepts.
• Experience with SQL and NoSQL databases.
• Familiarity with CI/CD pipelines and version control systems (e.g., Git).
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment

We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.

Our Product Range –

• Power Transformers up to 200 MVA and 400 kV

• Generator Transformers

• Unit Auxiliary Transformers

• Special Application Transformers

Qualification: Electrical Degree/ Diploma

Nature of Experience:

·        Front line experience in Sales & Marketing, preferably tendering oriented business

·        Preferable exposure in Power Transformers sales or similar Equipments

·        Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers

·        Technical orientation for selling capital goods products

·        Field experience & ability to travel extensively

Responsibilities:

·        Achieve sales targets as targeted plan

·        Achieve collection targets as per plan

·        Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels

·        Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries

·        Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines

·        Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department

·        Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria

·        Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department

·        All customer interaction activities to be properly logged and updated in appropriate systems

·        Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales

·        Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies

·        Provide inputs on market trends, competitor activities, customer feedback on products / services.

·        Distribute informative product catalogues to key decision makers in targeted companies

·        Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered

·        Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion

·        Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions

·        Ensure timely collections from customers by as per established controls and through regular follow ups with the customer

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Create email databases for lead generation

• Identifying business opportunities by hunting, qualifying prospects, and evaluating their position in the industry.
• Actively reaching out to leads over various channels and converting them for sales
• You must be skilled at generating your own leads through various channels, networking, and driving your territory.
• Developing relationships with prospects and recommending company "real money gaming" products and solution through a consultative approach
• Capable of generating leads via various sources building a solid pipeline, doing thorough research around possible suspects, and qualify them.
• Create processes to optimize or automate the current processes and acting as a mentor to the new joiners in the team
• Helping prospects make an informed decision by providing support, information, and guidance upon developing a thorough understanding of the company products and overall industry
• Contribute to the overall strategy and initiatives taken up by the B2B vertical
• Identifying product improvements or new opportunities based on industry trends, market activities, and competitors
• Handling multiple clients concurrently and keep a track of all client transactions
• Contributing to team effort by accomplishing related results by adhering to delivery deadlines - Working cross-functionally to positively collaborate with colleagues
• Liaising and communicating client needs/requirements with senior management
• Forecasting, tracking sales metrics, and preparing sales plans
• Document every minute detail from inception to completion

• Prior B2B sales/ business development etc. experience
• Excellent communication skills- written & verbal both (English is a must)
• Good analytical skills & business sense
• Able to create varied business propositions, pitches according to the audience

Exciting opportunity for a MTS 3 in our Blockchain Engineering team.  You will be working with a team of engineers dedicated to making the VMware Blockchain Platform the dominant Enterprise Blockchain solution. 

At VMware, we are building an Enterprise Blockchain with innovation, enterprise-grade capability, and solutions that will power blockchain in every market sector.  

You will work with a team of talented and supportive individuals from across the world as well as members of the academic community and VMware’s Research Group in this role. Our team values diversity, collaboration, and open thought while supporting VMware’s EPIC2 values. 

Are you ready for your next great challenge with the Blockchain Engineering team in VMware?  

Responsibilities 

• Contribute to implementation of an enterprise blockchain solution. This includes but is not limited to work on the Byzantine Fault Tolerant State Machine Replication layer, work on the execution engine and smart contract layer and work on the ledger layer. 
• Collaborate effectively with other engineers and researchers to solve complex problems 
• Collaboration with cross functional teams involved in the product delivery 
• Working with global team in different geographical locations 

Requirements 

• Knowledge of modern software development methodologies. 
• Deep understanding of distributed computing concepts in practice   
• Ability to work independently and work collaboratively in a team environment,  

including quickly getting up to speed with new technologies.   

• Strong development experience in C++( v11 and higher)  in Linux 
• Expertise in one of the following: distributed systems, security/cryptography
• Proficient organizational skills with the ability to lead challenging demands. 
• Experience with leading the everyday activities of a global engineering team using Agile/Scrum processes. 

Who you are: 

• Self Starter – Thrive in a fast paced and changing environment.   
• Strong collaboration skills with a “Team First” mentality.  
• Technical engineering excellence, innovation in everything you do.   
• “Growth” mindset in tackle problems and creating great solutions.