We are looking "Associate" for Reputed Client @ Chennai Permanent Role.
Experience: 0 - 2 Yrs
Responsibilities:
• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
• Provide friendly and efficient service via chat or voice support to our customers regarding
- Order Status Queries
- Promotional Assistance
- Product Information
- Site & App Navigation & Troubleshooting
- Problem with Orders Received Queries
• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.
• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
• Consistently achieve metric goals proactively and independently with minimal direction and support.
• Stay up to date with and follow on-going process, product, and policy changes.
• Ensure the privacy and security of Client and Sutherland information
• Build a culture of open and honest communication by offering and being open to receiving feedback.
• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.
Requirements:
• Excellent command of the English Language and communication skills
• Ability to type 35-40 words per minute
• Competently multi-task in a fast-paced environment
• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.
• Ability to actively listen, understand and summarize with clarity and simplicity.
• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.
• Genuinely care about people and are eager and ready to help under any circumstances.
• Can communicate with clarity, style, compassion, and purpose.
• Technical aptitude and the ability to pick up new technology quickly.
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About us:
We are helping 70M Indians to prevent, manage and reverse Type 2 Diabetes. Through our clinically verified digital well-beingprogram we help people with Type 2 Diabetes to reduce blood glucose, lose weight and stop medications in a fun and engaging way. We have a coach led community first approach which we combine with game design to deliver health outcomes. Our Net Promoter Score is 80 and more than 40% of our current customers are coming from word of mouth!
Our Team:
We are a team of 100+ people (doctors, engineers, designers, fitness coaches, and dieticians) who have been fortunate to study at leading colleges like UCLA, NTU, BITS Pilani and have extensively worked at great companies like McKinsey&Company, Accenture & Nomura.
About the Role:
We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limitsand will work with our team of talented engineers to design and build the next generation of our mobile application.
Requirements:
1.Min 3 yearsof experiencein iOS development.
2.Experience with offline storage, threading, and performance tuning.
3.Familiaritywith RESTful APIs to connect iOS application to back-end services.
4.Should have worked on sockets, hardware integrations.
5.Experience with iOS frameworks such as Core Data, Core Animation, etc.
6.Hungry to do awesome product development and keen to learn newer technologies.
JD:
1.Design and build application for the iOS platform.
2.Ensure the performance, quality, andresponsiveness of application.
3.Collaborate with a team to define, design, and ship new features.
4.Identify and correct bottlenecks and fix bugs.
5.Help maintain code quality, organization,and automatization.
Set and manage client expectations on Data Science solutions quality
Drive customer delight through actionable insights
Identify risks and develop mitigation plan accordingly
Be the face of Ganit and represent Ganit’s vision and capabilities at the highest level of integrity and quality
Understand business requirements and translate to analytical requirements
Solve complex business problems for organizations, leveraging conventional and new
age data sources and applying cutting-edge advanced analytics techniques
Communicate effectively with client / offshore team to manage client expectations and
ensure timeliness and quality of insights.
Collaborate with internal team to execute solution development.
Challenge status quo of projects and drive superior project management.
Identify Work Breakdown Structure and manage team members
Business Development-
Explore profitable avenues and opportunities for Ganit to grow in the account
Act as a thought leader to imagine and implement new ideas at client and Ganit
Collaborate Ganit’s marketing and branding team to help in brand building activities
Identify cross-pollination ideas across accounts and subgroups
Possess business acumen to manage revenues profitably and meet financial goals consistently.
Able to quantify business value for clients and create win-win commercial propositions.
Have ability to adapt to the changing business priorities in a fast-paced business environment.
Educational Qualifications-
Master’s Degree from Tier 1 Institute
About Quizizz
Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to motivate every student and our learning platform is used by more than 75 million people per month in over 125 countries, including 80% of U.S. schools.
We have phenomenal investors, we’re profitable, and we’re committed to growing and improving every day. If you’re excited about international SaaS and want to build towards a mission that you can be proud of then Quizizz might be a good fit for you.
We currently have offices in India and the U.S. with incredible team members around the world and we hope you’ll join us.
Role
We are looking for an experienced Product Analyst. The role offers an exciting opportunity to shape the future of the product, significantly. The team is responsible for supporting all decisions being taken by other teams, to improve growth, engagement and revenue of the platform. Furthermore, the team sets up and maintains internal tools, apps, dashboards, processes and functions as arbiters of information within the organization.
The variety of tasks is immense and will give you the chance to play to your strengths. Tasks could include; improving search and recommendations, data mining, identifying potential customers, ad-hoc analyses, creating APIs for internal consumption et cetera.
Some of the challenges you will face include:
- Working cross-functionally with design, engineering, sales and marketing teams to aid in decision making.
- Analyze and conclude experiments of new product features.
- Creating, maintaining, and modifying internal dashboards, apps and reports being used, as part of the larger analytics function at Quizizz.
- Deep diving into data to extract insights that could help explain a certain phenomenon.
- Organizing the analytics warehouse, as and when new data is added.
Requirements:
- At least 2 years of industry experience, providing solutions to business problems in a cross-functional team.
- Versatility to communicate clearly with both technical and non-technical audiences.
- An SQL expert, and strong programming skills. (Python preferred)
- Mathematical thinking.
- Attention to Detail.
Good to have:
- Experience with Jupyter (/iPython) notebooks.
- Experience using a data visualization tool such as Tableau, Google Data Studio, Qlikview, Power BI, RShiny.
- Ability to create simple data apps/APIs. (we use flask or node.js)
- Knowledge of Natural Language Processing techniques.
- Data analytical and data engineering experience.
Benefits:
At Quizizz, we have built a world-class team of talented individuals. While we all care deeply about our work, we also ensure that we maintain a healthy work-life balance. Our policies are designed to ensure the well-being and comfort of our employees. Some of the benefits we offer include:
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support including travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious Meals including breakfast and lunch served at office, and a fully-stocked pantry for all your snacking needs.
Indian youth face challenges while choosing a perfect career. Are you the someone who can convince Seniors Professionals to Become Mentors and sell certification programs?
What do we expect from you?
- Calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
- Maintaining a pipeline of all sales using CRM software.
- Work on targets and under pressure as this is a hardcore sales profile.
- Convert the lead into business on a monthly target basis.
- Be on calls and counsel Senior Professionals throughout the day.
Desired Skills and Experience
We are looking for somebody who is Mature to handle Senior Professionals and loves the sales numbers.
Here is a brief list of things that we expect from you.
- Proven track record of overachieving any targets
- Great communication and convincing skills.
- You believe that you can sell anything to anybody.
- You understand the dynamic and process of telesales.
What we offer you
The list is long but if you can associate yourself with what you have
read so far, you can expect the following from us.
Salary: 35K + Incentive + Freedom to work from home
Responsibilities:
- The candidate will get an opportunity to work on AI/ML technologies using NodeJS for web applications.
- Deliver high-quality code in a fast-paced customer-facing product.
- Specify, design, and implement the functionality and behaviors of the web infrastructure.
- Be involved in the full life-cycle of development from concept through integration, test, and high web traffic deployments.
- Interface with the firmware team as well as clients and end-users of the products.
- API development using REST JSON/XML, and security standards like OAuth.
Requirements:
- BTech or MTech in Computer Engineering, Computer Science, or other similar majors.
- Experience building products with full-stack technologies, and an excellent understanding of computer science fundamentals, data structures, and algorithms.
- Must have experience in version control systems like GIT.
- Strong in NodeJS, MySQL, MongoDB, Kafka, Elasticsearch.
About the Role:
Are you a talented & enthusiastic Android development expert with a love for mobile based technology and Open-Source communities? Would you like to work on a project with large social impact? Are you experienced with Databases on Android, creating developer APIs and complete Android applications? Are you comfortable leading a small team and interacting with stakeholders from customers and outside stakeholders? Then we would like to hear from you!
Key Responsibilities:
- Take part in the development and enhancement of an Open-Source SDK
- Be both an individual contributor with hands-on development responsibility, as well as a mentor and lead for a small developer team
- Contribute to the Open-Source community interaction, including participation in the discussion forums
- Review code contributions, review pull requests
- Create and maintain the documentation for the SDK
- Design and development a usable and functional Android reference app
- Hands-on Android development, including feature development, troubleshooting, debugging, problem solving and bug fixing
- Design and run your own unit test cases, integration test cases and test automation
- Analyze new requirements, investigate feasibility, suggest implementation options and estimate efforts timeline, dependencies and risks
- Collaborate closely with other development team members, including some being located at other parts of the world
Required Skills:
- 9+ years of experience in the software development industry
- 5+ years of experience in Android development
- 5+ years of experience in Java and/or Kotlin, with strong programming and software engineering skills
- Good understanding of Android related programming patterns and OS facilities, including activities, fragments, views, lifecycles and UI components
- Experience with SQLite database development
- Excellent communication skills, especially written
- Experience in creating software architecture and design document, as well as externally-focused technical documentations
- Readiness to work in a global team with contributors from different backgrounds, skills and locations
- Experience in leading small technical teams
- Bachelor’s degree in Software/Computer Engineering, Computer Science or related field, or comparable relevant experience
Preferred Bonus Skills:
- Experience in Design and Implementation of RESTful APIs
- Experience in Database design and implementation
- High proficiency in Kotlin, including multi-threading and synchronization (Kotlin coroutines)
- Experience in Open-Source development
- GitHub experience (Continuous Integration, GitHub routines)
- Real-life experience with mainstream commercial-grade mobile apps used by a broad user base (please provide links to app listings)
- Experience with Jetpack libraries (fragment library, recycler view)
- Familiarity with Java 8 libraries such as Java Time
- Hands-on experience in the Agile/Scrum development process
- Good understanding of OOPS concepts, design patterns, algorithms and data structures
- Good understanding of Material Design Language and human interface guidelines
- Experience with integrating mobile applications with cloud services
We are building a workspace for Marketing teams - Think Webflow for Marketing teams, Grafana for Marketing teams who operate on large data sets and need a clear intuitive interface to look at all their data.
Traditionally Marketing teams have always had to depend on a large BI team to provide them with the data they need to make decisions. Clarisights eliminates this by giving Marketing teams everything they need in one intuitive, collaborative reporting platform.
We work with large enterprise Marketing teams around the world like Delivery Hero - The world's largest food delivery co., HelloFresh the world's largest mealkits delivery co. etc.
Our platform is central to how business teams make decisions and you will work on the interface that these teams use. We are helping non technical business users get comfortable with data by giving them a platform they can use to drive.
What makes this role challenging? Think Google Docs, Slides and Sheets all combined in one platform. We have a collaborative text editor which is used by teams together and we built our table grid which is extremely powerful. Tables, being one of the heaviest and most used widgets we have, have records composed of metric data(averages, share percentages, comparison data), multiple creatives(images, videos, gifs), trends(charts inside each cell) and a lot more.
The huge amount of data points naturally increases the amount of DOM nodes and thus it becomes memory heavy and CPU intensive to run the app in the browser. One table can have 500 records that the users can scroll through at once. Now imagine having 10+ of such tables in one tab, and each report comprising of multiple tabs. And we also support features like drilldowns/breakdowns, column freezing, row freezing, in the tables all while ensuring a smooth user experience.
We decided to build it from scratch using React Virtualize since most table libraries did not give us the performance or features we need. We also extensively use charts to visualize data and as we are scaling, a lot of these components have to be rebuilt to handle the volume of data we process.
We are only getting started, we want to make our platform a lot more collaborative and immersive by giving teams ability to interact with charts by adding annotations and ability to tag team members and leave notes for them. This might seem a solved problem when you look at collaboration on Google Docs but it's an extremely tricky problem for us as we don't deal with static data the way you have it with Google Docs.
Unlike read only dashboards which do not allow edits after building, our platform is meant for collaboration within teams. Think of how shitty collaboration was for design teams before Figma.
What we are looking for?
We are looking for someone who obsesses over performance and is comfortable with profiling performance, can think of frontend architecture. We are also looking for a lead who can mentor the team on performance and scale.
While working with such complex interfaces, often times, performance and the tech becomes a bottleneck for the user experience we strive for. We are looking for someone who —
- Understands fundamentals of Application Design and has designed/architected applications from scratch.
- Has worked on large-scale applications, and setup/maintained its data pipelines (data flows from backend to frontend)
- Has architected efficient and reusable front-end systems that drive complex web applications
Preferable Qualifications
- 3+ years of JavaScript experience, including concepts like asynchronous programming, closures, types.
- HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility
- Experience with browser APIs and optimizing frontend performance
- Previous experience with dashboard apps, charts framework, window virtualisation
- Has written Generators for project setup
- Comfortable with tech like Postgres, Docker, Rails
- Understands tooling like Webpack, Babel
Experience with React and Typescript is preferable but not necessary.
First 30 days, one will work on
- Understanding the data flow and familiarise oneself with the app components
- One feature/task like updating something that touches majority of the app — this is again aimed to get familiarity with the whole codebase in the quickest way
- Synchronising the data pipelines by adopting better serialisation protocols
- Creating avenues to improve app performance (by profiling and benchmarking)