Associate - Chat / Voice Support

Job Details

- Job Title: SDE-3

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Role & Responsibilities

As a Software Development Engineer - 3, Backend Engineer at company, you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.

Key Responsibilities:

Technical Leadership-

• Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
• Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
• Review code and ensure adherence to best practices, coding standards, and security guidelines.

System Architecture and Design-

• Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
• Own the architecture of core modules and contribute to overall platform scalability and reliability.
• Advocate for and implement microservices architecture, ensuring modularity and reusability.

Problem Solving and Optimization-

• Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
• Optimize database queries and design scalable data storage solutions.
• Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.

Innovation and Continuous Improvement-

• Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
• Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
• Contribute to an advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.

Collaboration and Communication-

• Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
• Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.

Ideal Candidate

• Strong Java Backend Engineer.
• Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
• Must have been SDE-2 for at least 2.5 years
• Hands-on experience with RESTful APIs and microservices architecture
• Strong understanding of distributed systems, multithreading, and async programming
• Experience with relational and NoSQL databases
• Exposure to Kafka/RabbitMQ and Redis/Memcached
• Experience with AWS / GCP / Azure, Docker, and Kubernetes
• Familiar with CI/CD pipelines and modern DevOps practices
• Product companies (B2B SAAS preferred)
• have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Responsibilities include:  

• Develop and maintain data validation logic in our proprietary Control Framework tool 
• Actively participate in business requirement elaboration and functional design sessions to develop an understanding of our Operational teams’ analytical needs, key data flows and sources 
• Assist Operational teams in the buildout of Checklists and event monitoring workflows within our Enterprise Control Framework platform 
• Build effective working relationships with Operational users, Reporting and IT development teams and business partners across the organization 
• Conduct interviews, generate user stories, develop scenarios and workflow analyses  
• Contribute to the definition of reporting solutions that empower Operational teams to make immediate decisions as to the best course of action 
• Perform some business user acceptance testing 
• Provide production support and troubleshooting for existing operational dashboards  
• Conduct regular demos and training of new features for the stakeholder community 

Qualifications  

• Bachelor’s degree or equivalent in Business, Accounting, Finance, MIS, Information Technology or related field of study 
• Minimum 5 years’ of SQL required 
• Experience querying data on cloud platforms (AWS/ Azure/ Snowflake) required 
• Exceptional problem solving and analytical skills, attention to detail and organization 
• Able to independently troubleshoot and gather supporting evidence  
• Prior experience developing within a BI reporting tool (e.g. Spotfire, Tableau, Looker, Information Builders) a plus  
• Database Management and ETL development experience a plus 
• Self-motivated, self-assured, and self-managed  
• Able to multi-task to meet time-driven goals  
• Asset management experience, including investment operation a plus 

https://www.ynos.in/" target="_blank">YNOS is a next-generation funded startup founded by IIT Madras faculty and incubated at IIT Madras Incubation Cell. It is a digital platform for Entrepreneurs, Investors, Innovators and Eco-system enablers, providing actionable insights on the startup and investment landscape in India. We are passionate about solving tough problems using technology and data, making a difference

The Opening
We are presently seeking for our next enthusiastic, talented, and driven Python Backend Engineer to start right away. We'd want you to

• Be excited about building a next-generation intelligence platform
• Possess a can-do attitude and be open to new challenges
• Value working with a great team - self-assured, creative, and insightful individuals who work together to achieve amazing things
• Be willing to explore, learn, and contribute new ideas to the platform, thereby improving it
• Be high on self-belief and enthusiasm to work in a startup culture - small team, fast-paced work environment

As the Python Backend Engineer in https://www.ynos.in/" target="_blank">YNOS, you will

• Create reusable optimised code and libraries
• Deploy task management systems and automate routine tasks
• Build performant apps that adhere to the best practices, therefore increasing latency, performance, and scalability
• Improve the existing codebase while reducing technical debt
• Take charge of all elements of the application, including architecture, quality, and efficiency

• Proficient understanding of Python language
• Expertise in developing web apps and APIs using Python frameworks like Flask with an overall grasp of client-server interactions
• Familiarity with task management systems and process automation
• Comfortable with using Command Line and Linux systems
• Experience and understanding of version control systems like git, svn, etc
• Knowledge of NoSQL databases such as MongoDB

Good to have

• Expertise in other backend frameworks viz. Django, NodeJS, Go, Rust etc
• Knowledge of data-modelling, data-wrangling & data-mining techniques
• Experience with data visualisation tools & libraries such as Plotly, Seaborn etc
• Exposure to Statistical and Machine Learning (ML) techniques, particularly in the field of Natural Language Processing (NLP)
• Familiarity with front-end tools & frameworks such as HTML, CSS, JS, React, Vue, and others

Work location, Job type & Salary

• Our office is located at https://respark.iitm.ac.in/" target="_blank">IIT Madras Research Park, Chennai, Tamil Nadu, surrounded by the beautiful IITM Campus!
• This is a full-time position and we’d like you to relocate to Chennai
• Expected salary range ₹6L - ₹8L per annum

Position: Startup and Business Writer Intern

Location: Remote

Role Overview: We are seeking a motivated and detail-oriented Startup and Business Writer Intern to join our team. The ideal candidate will be a student pursuing a BBA in Business and Finance or an MBA, with a strong aptitude for research and report preparation. This role is perfect for someone who has a deep understanding of data analysis, the startup ecosystem, and thrives in a startup culture. Exceptional performance in this role may lead to a pre-placement offer (PPO).

Responsibilities:

• Conduct thorough research on various startup and business-related topics.
• Prepare detailed reports and articles based on research findings.
• Analyze data to extract meaningful insights and trends within the startup ecosystem.
• Stay updated on the latest developments in the startup and business world.
• Collaborate with the team to brainstorm and develop content ideas.
• Assist in creating high-quality, engaging, and informative content for our platform.
• Contribute to the overall growth and success of Infomance by providing valuable insights and suggestions.
• Research and analyze news articles, reports, and data related to the startup ecosystem, business trends, funding activities, and industry developments.
• Write clear, concise, and engaging news articles, blog posts, and other content pieces tailored for our target audience.
• Stay updated on the latest trends and developments in the startup world and incorporate relevant insights into content creation.
• Proofread and edited content to ensure accuracy, coherence, and adherence to style guidelines.
• Monitor and analyze content performance metrics to identify areas for improvement and optimization.

Qualifications:

• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.

Qualifications:

• Currently pursuing a BBA in Business and Finance or an MBA.
• Strong research and analytical skills.
• Excellent written and verbal communication skills.
• A deep understanding of data analysis and interpretation.
• Familiarity with the startup ecosystem and startup culture.
• Ability to work independently and meet deadlines.
• Proficiency in using research tools and software.
• Passion for startups, entrepreneurship, and business news.
• Currently enrolled in a BBA or MBA program, or recent graduate with a degree in Business, Journalism, Communications, or a related field.
• Excellent writing and editing skills with a strong command of grammar, punctuation, and AP style.
• Ability to conduct thorough research and synthesize complex information into clear, compelling narratives.
• Knowledge of the startup ecosystem, business concepts, and financial terminology.
• Strong attention to detail and a commitment to producing high-quality, error-free content.
• Proficiency in Microsoft Office suite and familiarity with content management systems (CMS) and SEO principles.
• Self-motivated and able to work independently in a remote environment, while also collaborating effectively with team members.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Previous experience in content writing, journalism, or related fields is a plus, but not required.
• Experience in proofreading and editing content to ensure clarity, coherence, and adherence to style guidelines.
• Familiarity with SEO best practices and the ability to optimize content for search engine visibility and ranking.
• Demonstrated ability to produce well-researched, insightful content that reflects a deep understanding of startup culture, industry trends, and terminology.
• Strong analytical skills and the ability to interpret data and metrics to inform content strategy and decision-making.

·      Identifying opportunities in target markets for your organization’s products and services

·      Generating leads through cold calling prospective clients or networking at trade shows

·      Developing and nurturing relationships with key customer accounts

·      Keeping up with the latest industry developments, including market positioning of corporate competitors

·      Assessing client needs and the company’s ability to meet those needs

·      Following up with new leads and referrals generated from the sales team

Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.

We are looking for a full stack developer having expertise in web development, with experience in React, NodeJS, Postgres. Should also have experience with API development & integration.

Key responsibilities:

- Develop back-end components that are scalable and reusable which aligns

with the existing architecture.

- Integrate user-facing elements developed by front-end developers with server-

side logic.

- Design, build, test, and document code

- Coordinate with internal teams to understand user requirements and provide

technical solutions.

- Make architecture decisions that contribute to maintainable systems.

Skill(s) required:

- HTML , JavaScript , CSS , NodeJs, ReactJs, Redux, Redux Saga, Postgres, SQL,

Git

- Computer science graduates would be preferred

- Familiarity with front-end technologies (like JavaScript, HTML, Bootstrap, CSS,

and React.js)

- Basic understanding of tech stacks - Postgres & Git

- Ability to work independently is a must.

- To add new features according to the requirements, to work on regular updates

as per the latest technological advancements.

- A solid understanding of how web applications work including security, session

management

You will be responsible for:

- Architecting and building these applications, as well as coordinating with the

teams responsible for other layers of the product infrastructure.

- Building pixel-perfect, smooth UIs across both mobile platforms.

- Maintaining code and writing automated tests to ensure the product is of the

highest quality.

- Diagnosing and fixing bugs and performance bottlenecks for performance that

feels native.

Job Type: Full-time

CTC Offering : 3.6L PA to 6L PA

Job Location: Remote for 6-9 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

• Minimum 1.5 to 2 year of experience in Web & Backend Development using Python with experience in some form of Machine Learning ML Algorithms

Overview

We are looking for Python developers with a strong understanding of object orientation and experience in web and backend development. Experience with Analytical algorithms and mathematical calculations using libraries such as Numpy and Pandas are a must. Experience in some form of Machine Learning. We require candidates who have working experience using Django Framework

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

KRAs includes:

1. Understanding the scope of work

2. Understanding and adopting the current internal development workflow and processes

3. Understanding client requirements as communicated by the project manager

4. Arriving on timelines for projects, either independently or as a part of a team

5. Executing projects either independently or as a part of a team

6. Developing products and projects using Python

7. Writing code to collect and mathematically analyse large volumes of data.

8. Creating backend modules in Python by building or reutilizing existing modules in a manner so as to

provide optimal deliveries on time

9. Writing Scalable, maintainable code

10. Building secured REST APIs

11. Setting up batch task processing environments using Celery

12. Unit testing prepared modules

13. Bug fixing issues as reported by the QA team

14. Optimization and performance tuning of code

Bonus but not mandatory

1. Nodejs

2. Redis

3. PHP

4. CI/CD

5. AWS

Who we are:

We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.

Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.

We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.

 To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com

About You:

Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.

• Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Should address and improve any technical issues
• Should be good in communication skills and teamwork ability to work between different levels of developers.
• Should be able to work/handle projects single handed by own
• Should perform unit/per testing for creating a bug free solution.

You should possess:

• Experience of Node JS, Express JS, Mongo DB, Angular 2+.
• Knowledge of GIT, Jenkins tools or similar.
• Knowledge working with AWS (S3, EMR, EC2, RDS).
• Experience of Agile development and methodology.

Good to have:

•  Project management and deployment skills.
• Knowledge of Dockers and Kubernetes.

• Onsite experience.
• US business Visa.