We are looking "Associate" for Reputed Client @ Chennai Permanent Role.
Experience: 0 - 2 Yrs
Responsibilities:
• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
• Provide friendly and efficient service via chat or voice support to our customers regarding
- Order Status Queries
- Promotional Assistance
- Product Information
- Site & App Navigation & Troubleshooting
- Problem with Orders Received Queries
• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.
• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
• Consistently achieve metric goals proactively and independently with minimal direction and support.
• Stay up to date with and follow on-going process, product, and policy changes.
• Ensure the privacy and security of Client and Sutherland information
• Build a culture of open and honest communication by offering and being open to receiving feedback.
• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.
Requirements:
• Excellent command of the English Language and communication skills
• Ability to type 35-40 words per minute
• Competently multi-task in a fast-paced environment
• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.
• Ability to actively listen, understand and summarize with clarity and simplicity.
• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.
• Genuinely care about people and are eager and ready to help under any circumstances.
• Can communicate with clarity, style, compassion, and purpose.
• Technical aptitude and the ability to pick up new technology quickly.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities:
- Design, implement, and maintain scalable, secure, and cost-effective infrastructure on AWS and Azure
- Set up and manage CI/CD pipelines for smooth code integration and delivery using tools like GitHub Actions, Bitbucket Runners, AWS Code build/deploy, Azure DevOps, etc.
- Containerize applications using Docker and manage orchestration with Kubernetes, ECS, Fargate, AWS EKS, Azure AKS.
- Manage and monitor production deployments to ensure high availability and performance
- Implement and manage CDN solutions using AWS CloudFront and Azure Front Door for optimal content delivery and latency reduction
- Define and apply caching strategies at application, CDN, and reverse proxy layers for performance and scalability
- Set up and manage reverse proxies and Cloudflare WAF to ensure application security and performance
- Implement infrastructure as code (IaC) using Terraform, CloudFormation, or ARM templates
- Administer and optimize databases (RDS, PostgreSQL, MySQL, etc.) including backups, scaling, and monitoring
- Configure and maintain VPCs, subnets, routing, VPNs, and security groups for secure and isolated network setups
- Implement monitoring, logging, and alerting using tools like CloudWatch, Grafana, ELK, or Azure Monitor
- Collaborate with development and QA teams to align infrastructure with application needs
- Troubleshoot infrastructure and deployment issues efficiently and proactively
- Ensure cloud cost optimization and usage tracking
Required Skills & Experience:
- 3-4 years of hands-on experience in a DevOps
- Strong expertise with both AWS and Azure cloud platforms
- Proficient in Git, branching strategies, and pull request workflows
- Deep understanding of CI/CD concepts and experience with pipeline tools
- Proficiency in Docker, container orchestration (Kubernetes, ECS/EKS/AKS)
- Good knowledge of relational databases and experience in managing DB backups, performance, and migrations
- Experience with networking concepts including VPC, subnets, firewalls, VPNs, etc.
- Experience with Infrastructure as Code tools (Terraform preferred)
- Strong working knowledge of CDN technologies: AWS CloudFront and Azure Front Door
- Understanding of caching strategies: edge caching, browser caching, API caching, and reverse proxy-level caching
- Experience with Cloudflare WAF, reverse proxy setups, SSL termination, and rate-limiting
- Familiarity with Linux system administration, scripting (Bash, Python), and automation tools
- Working knowledge of monitoring and logging tools
- Strong troubleshooting and problem-solving skills
Good to Have (Bonus Points):
- Experience with serverless architecture (e.g., AWS Lambda, Azure Functions)
- Exposure to cost monitoring tools like CloudHealth, Azure Cost Management
- Experience with compliance/security best practices (SOC2, ISO, etc.)
- Familiarity with Service Mesh (Istio, Linkerd) and API gateways
- Knowledge of Secrets Management tools (e.g., HashiCorp Vault, AWS Secrets Manager)
-
· 3+ years of software engineering experience primarily leveraging ReactJS. · Strong engineering and technical background with demonstrable enterprise development experience using ReactJS and RESTful APIs. · Deep understanding of JavaScript/Typescript, HTML5 and CSS. · Experience using Redux, Web Workers and PWAs. · Experience with continuous integration and build (CI/CD) process & tools. · Proven ability to quickly understand functional requirements and technical concepts. · Experience with TDD and familiarity with testing frameworks, ideally Cypress, Selenium and PACT. · Exposure to mobile development via React Native an advantage. GitHub portfolio an advantage.
Status: Open
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No of Openings: 30
Salary: ₹15000 - ₹18000 INR
Language: English, Hindi
Skills: Excel, Computer
Experience: 0 - 5 years
Qualification: 12th
Age: 18 - 30 years
Description
Visit
We are hiring a customer service representative to manage customer queries and complaints.
Responsibilities
- Require one year relevant experience in inbound process
- Excellent communication in English and Hindi
- A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
- Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
- To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
- It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
- Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller
Qualifications-
- 12th or Graduate
- Language- Hindi & English
- Age 18-30
For Inbound-
- Good communication skills
- Rotational shift and week off
- Salary - for fresher - 15k In hand
- Experience - 16.5k in hand
Preferring candidates from Ahmedabad / Bangalore specifically!
Thence is searching for a highly skilled and motivated individual who is enterprising and eager to make a significant impact in the service space by enabling exceptional products. The ideal candidate should have a robust technical background, outstanding leadership skills, and a proven track record of managing complex technical projects. Moreover, this role includes consideration for a Partner role after completing one year with Thence, accompanied by sizeable equity.
Reporting directly to the COO, you will have the opportunity to shape the direction of the company's growth by delivering digital products to clients across various verticals like healthcare, hospitality, manufacturing, etc.
If you are a motivated individual with a passion for driving business growth and creating lasting client partnerships, we encourage you to apply for this exciting opportunity to join our dynamic team at Thence.
Duties & Responsibilities
- Developing digital products, applications and minimum viable product (MVP), including defining the overall architecture and system design to meet business requirements.
- Enabling our client to select the appropriate technology stack, considering factors such as scalability, performance, security and maintainability.
- Designing and configuring the infrastructure to support the software application.
- Choosing the development toolkit, frameworks and libraries best suited based on business and project's needs.
- Crafting and executing database designs, ensuring data integrity, performance and scalability.
- Enhancing and optimising application architecture to improve efficiency, reliability, and scalability.
- Ensuring application scalability to handle increased user loads and data volumes effectively.
- Upholding quality assurance standards through code reviews, testing and continuous integration practices.
- Ensuring IP security by implementing robust authentication, authorisation and encryption mechanisms.
- Exploring and integrating new technologies to enhance the software's capabilities and keep it up-to-date with industry trends.
- Developing the startup's strategic resource allocation plan, including budgeting for technology investments and staffing needs.
- Ensuring efficient utilisation of technologies by optimising resource allocation and minimising waste.
- Assessing and integrating new systems and infrastructure to support the evolving needs of the organization.
- Deliver digital products to clients across various verticals, including healthcare, Fintech, hospitality, manufacturing, etc.
- Building, attracting and mentoring talented developers to foster a culture of learning, innovation and collaboration within the team.
- Collaborating closely with the sales team to ensure effective communication and strategic positioning of technology solutions, while continuously refining sales pitch strategies based on feedback and market trends to maximize success rates and drive revenue growth.
- Defining, managing and evaluating team members based on goals and performance metrics, providing status updates to the leadership team on a bi-weekly basis.
- Identifying process gaps and development inefficiencies within the organisation and defining and driving Standard Operating Procedures (SOPs) to address these gaps effectively.
- Generate business opportunities from existing clients and collaborate with the business team to convert new business.
- Work towards achieving annual and quarterly revenue targets.
Skills Required
- Strong business acumen, with the ability to make strategic decisions and take ownership of account growth, revenue and outcomes.
- Strong technical background with experience in managing complex technical projects encompassing diverse realms such as Web, Mobile, Applications (Apps), Augmented Reality/Virtual Reality (AR/VR), Artificial Intelligence (AI), and Machine Learning (ML).
- Extensive experience in establishing and refining processes and Standard Operating Procedures (SOPs) aimed at measuring and enhancing the quality and efficiency of development capabilities. This includes implementing frameworks to assess performance metrics, optimise workflows and drive continuous improvement across the development lifecycle.
- Excellent leadership skills and the ability to inspire and motivate teams.
- Proven track record of driving business growth and creating lasting client partnerships.
- Enterprising and adept at handling clients effectively.
Qualifications
The ideal candidate will be an inspiring and confident team player with:
- Bachelor's or Master's degree in Computer Science, Engineering or related field and/or significant relevant work experience
- Minimum of 4+ years of proven agency experience in software development projects.
- Experience in leading a team of highly skilled developers, engineers, and testers
- working on multiple client projects
- Experience managing products and projects, and delivering large scale technical solutions on time and on budget
- Excellent communication, interpersonal, and negotiation skills, with a track record of managing stakeholder expectations effectively.
- Familiarity with Agile methodologies and project management tools
- Experience with cloud-based technologies and infrastructure, microservices, and serverless architecture
Additional Opportunities:
After completing one year with Thence, high-performing individuals will be considered for a Partner role, with the potential for substantial equity ownership in the company.
Technical:
- Rich experience with .NET Core (MVC)
- Strong C# and object-oriented programming skills
- Working knowledge of MSSQL 2016 or Above
- Html5, CSS3, LINQ, Entity Framework 6.X
- Provide best practices for Client-Side scripting using JQuery, ReactJS
- Previous experience with Web API, Restful APIs
- Core Architecture and Design Patterns (Builder, Generic Repository)
- Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
- Experience with IoT projects would be added advantage
Non Technical:
- Effective Communication skills
- Good Listener & Interpersonal Skills
- Excellent Team Player
- Troubleshooting and Problem Solving Skills
- Assist with other areas of the Application Development Life Cycle as needed
- Required Test Driven Development Approach
Roles & Responsibilities:
- Able to attend Daily Scrum meetings
- Familiar with Agile Development Methodologies (Scrum/Kanban)
- Participate in peer-reviews for solutions related to coding.
- Help Team Leader to manage the flow of day-to-day operations
- Able to work with minimal supervision
- Maintain high standards of application quality within the team by establishing good practices and habits.
● Contribute to quality processes and improvements within the Software Platform Team
● Collaborate with developers and QA engineers on geographically-diverse teams to ensure the
quality implementation of application features, E2E
● Ensure proper test coverage and testability within development sprints
● Participate in QA sprint planning within the Software Platform Team
● Contribute to the development and maintenance of automation tests and frameworks
● Escalate defect reports and critical issues
● Work closely with the technical project managers to prioritize defect resolution
WE'RE LOOKING FOR SOMEONE WITH:
● BS in Computer Science or equivalent
● Minimum of 3 years of experience as a QA Engineer, preferably at an enterprise SaaS
organization, with working experience as a software development engineer in test (SDET)
● Minimum of 2 years of experience testing the Data Layer specifically
● Strong knowledge of a full tech stack and strong debugging skills
● Experience in REST API testing, both automated and manual
● Experience with testing SOA and microservices applications
● Experience in writing scripts or programs to analyze/validate large data sets
● Proficient in QA methodology and process (Agile testing experience preferred)
● Proficient in SQL: query, inserts and updates
● Experience with testing ETLs
● Strong communication skills: must be able communicate with other functional teams to coordinate
systems integration testing requirements
● Ability to convert complex business, technical requirements, use cases, and user stories to test
cases and test plans
● Hands-on experience with defect management tools such as Jira
PLUSES:
● Personal or professional experience with Robo-Advising/FinTech Products is highly desired
● Specific QA experience in a startup environment culture
● Experience with queuing/messaging systems (RabbitMQ, Kafka, etc.)
● Experience with time series or document databases
● Experience in performance engineering/testing of scalable systems
- Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
- Proficiency with Java
- 1+ years of experience contributing to architecture and design in a product setup
Key Responsibilities
- Understand customer needs by collaborating with Product Managers and Business stakeholders
- Design, development, delivery, and support of large-scale, distributed software applications and tools
- Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
- Work in an agile, startup-like development environment, where you are always working on the most important stuff.
- Take initiatives and come up with new ideas to invent solutions for customers
What we offer:
Need Backend developer who has done projects in Golang, C
- discussing clients’ requirements and proposed solutions with a senior developer (for developers at mid-skill level and below)
- writing and testing code
- collaborating with other developers
- using development tools (see below)
Development tools are used by software developers to write and test code, often as a team. Common development tools include:
- integrated development environments (eg Eclipse, IntelliJ): for writing and editing code
- source control management (eg Git, SVN, Mercurial): to enable teams to work together to manage changes to source code
- issue management systems (eg Jira): for managing a list of issues or improvements
- test driven development: for writing code to test your code
- Good in Hybrid, Native Mobile development, and associated development frameworks SDKs.
- Good knowledge in one of the design component frameworks library – (React Native UI Components Library, Material UI, Native UI Components library)
- Stronghold in HTML and CSS or related design libraries like bootstrap, fluid layout system, grid layout system, Flexi layout system)
- Stronghold in repo management system – (Preferred GIT)
- Good to have knowledge on deployment and packaging application to play store or app store.
- Good to have knowledge on deployment and packaging application to play store or app store.
- Good at React Native with a minimum of 3 years of experience in IT.
- Good at React Js/Redux is preferred
- Good Hybrid mobile development is required
- Good at databases – Relational or NoSQL.
- Interface with clients via Slack, Zoom, and email.
- Work with modern tools including Jira, Slack, GitHub, etc
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Full Stack Developer - Averlon