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Associate - Chat / Voice Support

Associate - Chat / Voice Support

Associate - Chat / Voice Support

at Reqroots

Posted by Dhanalakshmi D

0 - 2 yrs

₹2.4L - ₹3.5L / yr

Chennai

Skills

chat

Communication Skills

Customer Support

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding

- Order Status Queries

- Promotional Assistance

- Product Information

- Site & App Navigation & Troubleshooting

- Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly.

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding

- Order Status Queries

- Promotional Assistance

- Product Information

- Site & App Navigation & Troubleshooting

- Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly.

Read more

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Companies hiring on Cutshort

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About Reqroots

Founded :

2011

Type :

Products & Services

Size :

20-100

Stage :

Raised funding

About

Kovai Soft Technologies is the leading Mobile application development, Software development, SEO company in Chennai, South India. Founded in 2009, and is known for its holistic approach in designing, developing and delivering end to end Web and Mobile development solutions with a higher customer retention rate.

Kovai Soft Technologies is the leading Mobile application development, Software development, SEO company in Chennai, South India. Founded in 2009, and is known for its holistic approach in designing, developing and delivering end to end Web and Mobile development solutions with a higher customer retention rate.

Read more

Connect with the team

Dhanalakshmi D

Revathi Shankar

Revathi Shankar

Abinesh Suresh

Sathya Priya

Gayathri G

Hari Priya

Company social profiles

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Note: This job involves Travelling. Candidate must be ready to travel.

Dear Candidate,
We have an opening for the following position.
Position: Executive - Sales & Marketing
Qualification: BE in ECE/EIE/EEE with an MBA(Desirable)
Skills/Requirement:
Job Description:
 Responsible for Marketing and Sales of Embedded and Analog tools based on Texas Instruments Semiconductors to Educational Market
 Achieve assigned revenue target by conducting end-to-end Sales & Marketing activities from Assigned Region
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o Cold Calling
o Email Campaign
o Direct Customer Visit
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 Responsible to provide Pre-Sales guidance to customers
 Responsible to conduct Product introductory sessions during Exhibits, seminars other promotional Events
 Responsible to prepare competitive business proposals by evaluating offering from competitors, Identify opportunities and convert them into Sales
 Responsible to Manage Existing accounts and Develop new accounts
 Coordinate with Support Team for Training, Installation and Payments/Collections
Salary Package: Commensurate with Demonstrated Experience & Skills
Company Name: Starcom Information Technology Limited Starcom Information Technology Limited (BSE: 531616) is a public listed company, aspiring to be a knowledge-based technology-driven company. We have a diverse product portfolio of products (i.e. Systat, Sigma plot, NISA, Star – BI / DQ, and Embedded development kits based on DSP and ARM) and eminent global IP driven solution provider in the Data Quality, Business Intelligence, and Data Analytics space.
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Read more

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Subodh Popalwar

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For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

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