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Job Title: Apple Specialist (Mac Support Expert)
Job Description:
We are seeking a highly skilled Apple Specialist with in-depth knowledge of Mac systems to join our IT team. The ideal candidate must excel in troubleshooting, configuring, and supporting Mac devices and macOS environments. If you have expertise in Apple products and a passion for delivering exceptional technical support, we want to hear from you!
Key Responsibilities:
- Provide advanced troubleshooting and support for Apple devices, including MacBooks, iMacs, and other Apple hardware.
- Install, configure, and maintain macOS and associated software applications.
- Manage device enrollments and updates through Apple Business Manager and Mobile Device Management (MDM) solutions like Jamf or Mosyle.
- Resolve issues related to iCloud, Time Machine backups, and file system configurations.
- Assist in integrating Apple devices into hybrid environments, including Windows and Linux systems.
- Perform hardware diagnostics, upgrades, and replacements for Apple products.
- Educate and train users on macOS features, shortcuts, and best practices.
- Coordinate with Apple Support and vendors for hardware repairs or advanced issues.
- Maintain documentation of Apple device inventory, configurations, and troubleshooting steps.
Required Skills and Qualifications:
- Expertise in macOS troubleshooting and system administration.
- Proficiency in configuring and managing Apple hardware and software.
- Knowledge of Apple ecosystem services like iCloud, Handoff, and Continuity.
- Experience with MDM tools (e.g., Jamf, Mosyle, or Kandji).
- Basic understanding of networking concepts, including Wi-Fi, VPN, and file sharing.
- Strong communication and customer service skills.
- Ability to work independently and adapt to fast-paced environments.
- Apple certifications (e.g., Apple Certified Support Professional - ACSP) are highly preferred.
Work Environment:
- Primarily focused on Apple products, but may involve collaboration with other IT systems.
- Remote and onsite support as required.
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- Building reusable components and front-end libraries for future use.
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Fluent knowledge of latest HTML/CSS standards and best practices
Working knowledge of JavaScript, Typescript, ReactJS and Angular
Working knowledge of Node.js and Expressjs
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Tester
Hopscotch Health is hiring!
Role: Tester
Years of Experience: Entry level
Location: Mumbai/Remote
*
Please read the Job description & if this really suits you - kindly fill the below typoform with details required to process your application failing which your application will not be considered further
https://info408986.typeform.com/to/x2I9K1HQ
About the role: We are looking for diligent and enthusiastic testers and gaming generalists to test games on various platforms - Android, iOS, PC, and web. The ideal candidate should have a passion for the gaming industry with the drive to work with a cross-functional team to build creative gaming experiences.
You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity to expand your experience in game development across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.
Job Description
Key Role & Responsibilities:
- Perform a daily testing routine of game functionality and usability for our various titles
- Create and maintain testing routines and documentation
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- Work closely with the development team to iterate on game features and discover product improvements
- Contribute to the design and development of various games as needed
Qualifications Required:
- Strong knowledge of gaming platforms and app stores ( Steam, iOS, Android, Amazon, etc)
- Have fluency with a wide range of gaming platforms in terms of technical skills
- Excellent skills in handling bug tracking on platforms like Jira, Trello, or Airtable (dashboards, filters, advanced searching, shared filters/dashboards, gadgets, etc.)
- Should be a good team player & ability to train/mentor juniors
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Seniority Level: Entry-level
Industry: Gaming; Internet
We're looking for Senior Node js backend developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Node js based backends and APIs using a microservice architecture.
Bonus Skill : Experience with ReactJs, Postgres
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A passion for Javascript based solutions and an extremely strong understanding of JavaScript
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Location: Okhla, Delhi
Summary:
Smart Joules’ product DeJoule is an IoT based Building Energy Management System. It hasthe
potential to save more than 5,000 Crores worth of energy annually by optimizing energy use
in central air conditioning systems, and much more by extending in future to hot water and
steam systems.
Smart Joules is looking for people who have the aptitude, expertise and experience of managing the delivery of projects.
Reporting:
You will report to the Head of Product.
What will you do?
1. Manage the on-time & high-quality execution of multiple, complex and diverse
initiatives/ projects that are designed to improve the product.
2. Focus on & be responsible for getting the initiatives executed on timelines committed
to the stakeholders
3. Own the planning, scoping, tracking, reporting budgeting and on-time delivery of the
initiatives/ projects.
4. Empower the team members of each initiative to successfully deliver it with
a. it being highly functional
b. having high quality
c. adherence to the decided standards of software engineering, coding &
documentation
d. it completing on time
e. it consuming resources under budget.
5. Optimize and push the game in efficiently, quickly and economically executing the
initiatives/ projects.
6. Effectively win the confidence of the stakeholders by giving them the right information
at the right time.
7. Own the effective resolution of any roadblock that might defeat the plan of the
initiative.
8. Proactively seek help and raise flags when and where needed.
What will you get to learn?
You will learn to manage projects across a very diverse development team that includes
embedded systems, networking, backend & frontend engineering, machine learning, platform
Reliability & UiUx.
You will learn to accurately estimate the time it would take to execute any product initiative.
You will learn (and fall in love �) with the energy efficiency industry.
You will work with some of the best developers, product, biz, energy and ops colleagues.
You will be a part of our amazing Joule Culture!
What do we need in you?
Being able to strategically, diligently & resourcefully plan and execute a technical
project.
Have the experience in managing a varied set of stakeholders ranging from product
management, software development, UiUx, co-founders and users.
Have owned and successfully delivered projects on time and under budget for at-least 2
years.
Knows & has hands-on experience in the best processes (Agile, Scrum, Hybrid) & tools
(Jira, Confluence) to manage work.
Must have excellent attention to detail, ability to identify key issues and manage an
environment of innovation with regular changes.
Excellent communication skills.
Organizational abilities, strategic thinking, problem-solving aptitude.
About Smart Joules:
Smart Joules is on a mission to stop climate change by making it easy and profitable for
businesses to eliminate wasted energy consumption. Our JoulePAYS (Pay-As-You-Save) business model offers businesses a 15% guaranteed reduction in energy compared to their
historical bills in return for a fixed share of their savings under a six-year contract. These
savings are delivered by redesigning centralized cooling systems, providing the highest
efficiency equipment, and constantly monitoring and controlling their operations with our
DeJoule technology.
Led by an MIT/Berkeley Alumnus, an award-winning engineer from the Indian Navy, and a
financial wizard, our team of 100+ professionals has a comprehensive set of capabilities
spanning project design, financing, execution, cutting-edge IOT technologies and operations.
We are united by our Core Values and motivated by our performance optimization program
– Joule IGNITE.
In a span of five years, we have saved 25 million kWh-equivalent of energy across the largest
Hospital chains in India – Apollo, Fortis, Max, CARE, Aravind, KIMS and others, spanning
fifteen cities. We have won national and international recognition, including a top prize from
the German Energy Ministry, multiple prizes in Ministry of Power’s National Energy
Conservation Awards and CII’s National Energy Management Awards, and numerous other
prizes and media mentions. In recognition of our innovative zeal, our CEO was selected as a
“Champion of Change” by the Prime Minister’s Office and Niti Aayog.
Our supporters and partners include Echoing Green, Harvard University, TATA Trusts, David
& Lucile Packard Foundation, Yes Bank, TATA Cleantech Capital, World Bank, SIDBI, Tata
Power Delhi Distribution Limited (TPDDL), Kigali Cooling Efficiency Program, BASE, UPES, DIT and other prominent institutions and investors.
We like to work hard and play hard. Inspired by MIT’s motto “Mens et Manus”, we believe in
using our minds and hands to develop and utilize technology for practical applicatio.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
b. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
c. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
d. Focuses sales efforts by studying existing and potential volumes of dealers.
e. Submits orders by referring to price lists and product literature.
f. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
g. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
h. Recommends changes in products, service, and policy by evaluating results and competitive developments,* Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
i. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
g. Provides historical records by maintaining records on area and customer sales.
j. Contributes to team effort by accomplishing related results as needed.
k. Builds business by identifying and selling prospects; maintaining relationships with clients.
l. Maintaining Daily Sales Report. Collect and analyze information and prepare data and sales reports.
m. Meet with potential clients to determine their needs.
n. Presentation skills for preparing monthly, half yearly and yearly forecasting.
o. Maintains quality service by establishing and enforcing organization standards.
p. Updates technical knowledge and current market trends.
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