UX Designer

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

• Minimum 3+ yrs of Experience in DevOps with AWS Platform
•     • Strong AWS knowledge and experience
•     • Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
•     • Experience with IAC tools  Terraform
•     • Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
•     • Significant experience with Linux operating system environments
•     • Experience with infrastructure scripting solutions such as Python/Shell scripting
•     • Must have experience in designing Infrastructure automation framework.
•     • Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
•     • Excellent problem-solving, Log Analysis and troubleshooting skills
•     • Experience in setting up centralized logging for system (EKS, EC2) and application
•     • Process-oriented with great documentation skills
•     • Ability to work effectively within a team and with minimal supervision

Must Have:

• Thorough experience (Sr. Developer: 3+ years) in core python as well as the Django framework.
• Deep understanding of designing and implementing REST web services/APIs.
• Ability to address authentication and security constraints efficiently.
• Knowledge about Amazon web services and ability to integrate it.
• Ability to write complex python utility scripts.
• Ability to deliver design documentations whenever needed.
• Knowledge of Version Control using SVN/GIT.
• Ability to analyse, debug and resolve basic to complex problems on-demand (independently).

Nice To Have:

• Knowledge with microservice architecture is a BIG plus.
• Knowledge of the docker platform to serve the applications in docker containers and being able to use docker compose will be a plus.
• Leadership and Time Management skills.

The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.

Key Responsibilities:

1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.

2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.

3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.

4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.

5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.

Qualifications:

- Strong written and verbal communication skills.

- Proficiency in LinkedIn Sales Navigator and email outreach tools.

- Adept at data entry and record-keeping.

- Adaptable, with a willingness to learn and adapt to changing market conditions.

- Strong communication skills and the ability to build professional relationships.

Roles and Responsibilities:

- Understands the value of digital influence or a digital influencer themselves.
- Whether on YouTube, Instagram, Facebook or other platforms, s/he will create relationships with content creators and work with them from negotiation to posting.

- Test new ideas, manage own projects and budgets, always look for new ways to grow the number.

- Identify, on-board, train, track and manage brand influencers across social and digital media platforms.

 -Implement engaging influencer and brand ambassador campaigns using research, competitive analysis, brand standards and social/digital media best practices.

-Develop and execute influencer marketing strategies and creative campaigns

- Keep abreast of emerging trends, technologies, and influencers

- Liaising with the marketing team to create and coordinate marketing strategies that work across different channels

Role description:

TheDataTeam is looking for a Senior consultant for its consulting services.

The Senior Consultant is a key role in the organization, and will own and lead pre-sales engagements from post lead qualification to deal closure, where engagements are predominantly from the realm of analytics, data science and data engineering. 

Responsibilities:

- Meet with assigned clients at various levels of seniority and perform initial assessment of requirements, business problems

- Collect information about the client's business through interviews and workshops and be able to distill back to the engineering/delivery/PoC team members.

- Present findings and suggestions to clients with ample justification and practical advice

- Develop detailed business plans, proposals to address business problem

- Demonstrate interpersonal skills to engage with senior stakeholders

- Map business problems to technical solutions and convey the technical solution in a manner suited for the client

- Work closely with the Business Development team including Marketing and Sales to present the best foot forward in technical and analytics discussions.

- Ideate and prototype solutions using data science and data engineering concepts, tools and programming to demonstrate applicability to problem statements. 

Requirements:

- Proven experience as consultant or equivalent

- Graduate / Post-Graduate in Computer science or equivalent

- Knowledge of technology in general with expertise on Big Data ecosystem - Proficiency in Cloud ecosystem is a must

- Open to travel both in India and Outside India.

- Outstanding communication and interpersonal skills

- Analytical mind with excellent data collection and analysis skills

- Aptitude in creative problem-solving

- Should be able to handle multiple leads, prospects at same time

- Quick thinker and able to adapt to various situations quickly with minimal hand-holding

- Should have hands-on experience in providing technical solutioning.

- Should have hands-on experience in writing a code in shell scripting / python scripting etc.

- Should have hands on experience in end-to-end POC execution.