
Account Manager (Customer Success) — Account Audits & Customer Advocacy
Location: Remote
Hours: Full-time, EST 9:00am–5:00pm
Reports to: Customer Success Leadership
Role summary
We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.
What you’ll do
- Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
- Build and deliver account health/usage reports with insights, risks, and recommended next steps
- Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
- Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
- Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
- Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
- Track follow-ups and outcomes to ensure issues are closed and customers feel supported
What we’re looking for
- 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
- Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
- Confident communicator on Zoom with the ability to explain solutions clearly and calmly
- Skilled at cross-team coordination and escalation with Product/Engineering
- Organized and reliable: you follow through and keep customers informed
- Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)
Nice to have
- Experience with churn-risk management, customer health scoring, or renewals
- Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
- Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer
Success looks like
- Faster resolution times and fewer repeat issues
- Improved product adoption and customer sentiment
- Reduced churn risk via proactive interventions and clear action plans
How to apply
Send your resume and a short note describing:
- A time you diagnosed a customer issue using data/usage signals
- How you coordinated with Product/Dev to resolve it
- Your availability to work EST 9–5

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About Us
Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life.
Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast.
Guiding Principles
- Living and breathing our guiding principles on a daily basis is key to success at Incubyte:
- Relentless Pursuit of Quality with Pragmatism
- Striving for exceptional quality without losing sight of practical delivery needs.
- Extreme Ownership Taking full responsibility for decisions, work, and outcomes.
- Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths.
- Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’.
- Invite, Give, and Act on Feedback
- Creating a culture of timely, respectful, actionable feedback for mutual growth.
- Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients.
Role Overview
As a Senior Software Crafter at Incubyte, you are a highly competent engineer who leads complex projects and drives strong technical outcomes at a project or team level. The role focuses on elevating technical quality, guiding teams through high-impact challenges, and strengthening engineering maturity through mentorship and candid feedback.
At this level, you play a key role in resolving critical incidents, leading large improvement initiatives, and contributing to domain or guild efforts that create positive, lasting change across Incubyte.
At Incubyte, AI is not an add-on but a co-creator in our craft. From refining requirements to reviewing and refactoring code, you’ll pair with AI to explore solutions faster, catch issues earlier, and raise the quality bar continuously. AI accelerates how we learn, experiment, and deliver — enabling you to focus on solving the right problems with impact while being tech and domain agnostic – true consultants at heart.
Responsibilities
- Lead and deliver projects of high complexity
- Drive technical quality across projects using sound engineering judgment
- Mentor, sponsor, and provide candid, trend-based feedback to engineers
- Provide strategic feedback that leads to improved project and delivery outcomes
- Resolve critical incidents and complex production issues effectively
- Refactor complex systems pragmatically to improve stability and maintainability
- Design scalable, observable, and maintainable systems
- Support post-incident learnings to strengthen systems and practices
- Inspire others in craft and technical mastery through impactful contributions
- Lead large improvement initiatives that balance quality with pragmatism
- Handle difficult conversations respectfully and constructively
- Lead calmly during crises and create safety for experimentation
- Provide creative, business-aligned technical solutions
- Engage in domain or guild initiatives to drive positive change
- Contribute ideas that elevate Incubyte’s brand, culture, and engineering practices
- Use AI to accelerate design, testing, and delivery.
Requirements
What We’re Looking For
- 6+ years of hands-on software development experience, particularly in ReactJS, TypeScript, HTML, and CSS.
- A curious and constant learning mindset that looks at tech to an end to solve problems.
Life at Incubyte
We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat — with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Benefits
- Dedicated learning & development budget.
- Sponsorship for conference talks.
- Comprehensive medical & term insurance.
- Employee-friendly leave policies.
- Home Office Fund
- Medical Insurance
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are looking for, Java Full stack Developer / Java Developer
Relevant Experience (In years):4+
Job Location: Mumbai
Skill: Java 8+, Spring Boot, Spring, Junit, MySQL, JSP, Servlet, JPA/Hibernate, REST Web service, SOAP web service, JQuery, Ajax, HTML, JS, JSON.
Role Category: Software Development
Education: BE / BTech in Any Specialization, MCA, BSC (IT)
Desired Competencies (Technical / Behavioral Competency)
Has experience working on Frontend technologies CSS, HTML, and JavaScript / JQuery
Hands-on experience of MYSQL Database.
Good verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.
Comfortable working in a fast-paced, result-oriented environment.
Able to understand the requirement quickly and efficiently, should be able to work independently.
Significant Java Programming experience (in J2EE).
Prefer to have experience work with Agile Sprint and Scrum methodology.
Should be able to understand the requirements clearly and document the same whenever required.
Able to write reusable and scalable components and to build product aligned to platform architecture.
Follow coding guidelines and write efficient code.
Perform unit testing and preparation of unit test cases effectively.
Explore new technologies and carryout POCs
Willingness to explore and innovate new ideas with team members and appreciate individual inputs/ strengths
Good communication skills.
To support product and team with positive attitude and full dedication.
We Are Hiring – Area Sales Manager
Company: KGISL – Million Genius Coders (MGC)
Sector: B2B
Locations: Palakkad, Thrissur, Kochi, Trivandrum
KGISL – Million Genius Coders (MGC) is expanding its presence and invites applications for the role of Area Sales Manager. The ideal candidate will be responsible for driving business growth, building strong client relationships, and achieving sales objectives within the assigned territory.
Interested Candidates Can DM or fill the google form : https://docs.google.com/forms/d/1J6WfOUmv9_u9dZAqmQvPndF7pLtqDDD2rP0nC7oCR1U/viewform
DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :
- Process steps, number of applications involved, and process steps per application
- Process volumes, including any seasonal variations.
- FTE needed to execute the process
- Average handling time
- Process interdependencies
- Target SLA , Financial or regulatory points associated with the process.
- Process error rate, error volumes, and exception handling steps
- % of process steps including paper, voice, digital etc.
- Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:
- Identifying & documenting clearly
- The steps in the process suited for automation
- The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
- Outputs and exceptional handling scenarios
- Scenarios and test data
- Reduction in Average handling, and FTE takeout as a result of automation
- Recommendations to alter or reengineer process to improve automation potential
- Processes that are not suitable, or would not lend any return on investment
- Ensures the designs are documented within the defined project timelines, and with quality.
- Performs Quality Control via reviews of the design created by other business analysts.
- Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
- Serves as the functional expert for the development and test teams.
- Resolve queries/issues from the development and test teams.
KEY SKILLS
- 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
- Working experience as a process architect/business analyst
- Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
- Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
- Eye for detail and good documentation skills are needed
- Fluency in English, both written and verbal essential
- Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
- Advanced problem solving and analytical skills.
- Ability to multi task in a fast-paced environment.
What you will do:
- Bridging the gap between end-users and business team
- Gap Analysis for the entire process life cycle to streamline the TAT
- Data Analysis for the marketing campaigns, loan disbursement and ad-hoc search engine optimization lead management
- Liasioning with the customer service team to help resolve any borrower queries
- Working with Inside Sales, Customer Service, and Operations Teams to facilitate a smooth working between the stakeholders in all modes of communication
Desired Candidate Profile
What you need to have:- Graduation from Tier- 1/Tier- 2 institute
- 1.5 to 2 years of experience in a multi-stakeholder environment building relationships with internal and external stakeholders in fin-techs, banking, or broader financial services
- Experience in data analysis (Dashboards)
- Good problem articulation & problem-solving skills
- Advanced knowledge in MS Excel and PowerPoint
- Good presentation and communications skill
Location – Kochi
Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL
*Knowledge in Power BI would be a add on.
* Experience in upgrading, configuring and debugging existing systems
* Providing technical support for web, desktop and mobile applications
*Proficient in writing clean, scalable code using .NET programming languages
*Develop documentation throughout SDLC
*Serve as an expert on applications and provide technical support
*Revise, update, refactor and debug code to improve existing software
* Analytical mindset & problem solving aptitude & implementing the best solution as per needs
* Superior communication skills as the role involves daily client interactions
- Expertise in Core Java with solid OOD principles and design patterns
- Good grasp of algorithms, design patterns, memory management and multithreaded programming
- Conversant with JSON, XML, Web services API
- Experience with saas platforms for mobile development like Analytics, Push Notifications, Cloud Storage , Ad Networks , etc
- Hands on experience with Android's deggugging, unit- testing , memory and performance optimization tools
- Hands on google maps aps and third party aps
- Hands on experience of new android architectures and components like MVVM, Room Persistence , Dagger 2, Observables , Rx Java
- Must have experience on Kotlin









