
Account Manager (Customer Success) — Account Audits & Customer Advocacy
Location: Remote
Hours: Full-time, EST 9:00am–5:00pm
Reports to: Customer Success Leadership
Role summary
We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.
What you’ll do
- Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
- Build and deliver account health/usage reports with insights, risks, and recommended next steps
- Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
- Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
- Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
- Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
- Track follow-ups and outcomes to ensure issues are closed and customers feel supported
What we’re looking for
- 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
- Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
- Confident communicator on Zoom with the ability to explain solutions clearly and calmly
- Skilled at cross-team coordination and escalation with Product/Engineering
- Organized and reliable: you follow through and keep customers informed
- Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)
Nice to have
- Experience with churn-risk management, customer health scoring, or renewals
- Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
- Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer
Success looks like
- Faster resolution times and fewer repeat issues
- Improved product adoption and customer sentiment
- Reduced churn risk via proactive interventions and clear action plans
How to apply
Send your resume and a short note describing:
- A time you diagnosed a customer issue using data/usage signals
- How you coordinated with Product/Dev to resolve it
- Your availability to work EST 9–5

Similar jobs
Job Summary:
We are looking for a highly experienced Senior Full Stack Developer / Technical Lead with strong expertise in .NET technologies and React. The ideal candidate should be comfortable handling multiple projects simultaneously, possess excellent communication skills, and be capable of leading and mentoring a team while delivering scalable, high-quality solutions.
Key Responsibilities:
· Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET Core, Web API) and React
· Lead end-to-end project execution across multiple parallel projects
· Handle project switching efficiently with minimal ramp-up time
· Participate in architecture, design, and technical decision-making
· Manage, mentor, and guide a team of developers
· Conduct code reviews, ensure best practices, and maintain coding standards
· Collaborate with Product Owners, QA, UI/UX, and Stakeholders
· Ensure performance optimization, security, and application stability
· Take ownership of delivery timelines and technical quality
· Support production issues and provide root cause analysis
Required Technical Skills:
· Strong hands-on experience in:
o C#, ASP.NET, ASP.NET Core, Web API
o React.js, Redux / Context API
o HTML, CSS, JavaScript, TypeScript
· Experience with RESTful APIs, Microservices (preferred)
· Database expertise: SQL Server (mandatory), NoSQL (added advantage)
· Experience with Entity Framework / Dapper
· Familiarity with Azure / AWS (preferred)
· Knowledge of CI/CD pipelines, Git, DevOps practices
· Understanding of Agile / Scrum methodologies
Leadership & Soft Skills:
· Excellent verbal and written communication skills
· Proven experience in team handling and mentoring
· Strong problem-solving and decision-making abilities
· Ability to manage multiple stakeholders and priorities
· Ownership mindset and accountability-driven approach
Nice to Have:
· Experience working in product-based or fast-paced service environments
· Exposure to high-availability and scalable systems
· Client-facing experience
Job Title: Cloud Engineer - Azure DevOps
Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise
Skill-sets Required:
- Azure Architecture
- DevOps Expert
- Infrastructure as a code
- Automate CICD pipelines
- Security and Risk Compliance
- Validate Tech Design
Job Role:
- Create a well-informed cloud strategy and manage the adaption process and Azure based architecture
- Develop and organize automated cloud systems
- Work with other teams in continuous integration and continuous deployment pipeline in delivering solutions
- Work closely with IT security to monitor the company's cloud privacy
Desired Candidate Profile:
- Bachelor’s degree in computer science, computer engineering, or relevant field.
- A minimum of 3 years’ experience in a similar role.
- Strong knowledge of database structure systems and data mining.
- Excellent organizational and analytical abilities.
- Outstanding problem solver.
- IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
- Excellent English communication and presentation skills, both verbal and written
- Charismatic, competitive and enthusiastic personality with negotiation skills
Compensation: 12-15 LPA with minimum 5 years of experience. ( OR AS PER LAST DRAWN )
Skills required
· Certified in Google Analytics (any popular certifier)
· A minimum of 4+ years of experience in the web analytics domain
· Consolidated knowledge of the GA4 platform
· Excellent communication skills (written & verbal)
· Good understanding of Analytics, Tag Manager, and Data Studio.
· Basic knowledge of BigQuery & JavaScript
· Familiar with HTML, CSS and Javascript, and will have the ability to read, reuse and customise code
· Advanced understanding of Events Tagging and Custom dimensions.
· Hands-on experience with data visualization (custom dashboards)
Roles and Responsibilities
· Responsible for managing our Analytics (G4) and GTM accounts
· Implementation of highly effective web data analytic solutions
· Visualize customer behavioral data such as page/path analysis, clickstream, funnel progression, CTA optimization, page/site abandonment, etc.
· Implement tagging and configuration that ensures data collection is accurate and adequate based on the business needs
In-depth knowledge in the following areas.
· Determine tracking requirements.
· Create functional and technical design (Dom Scrapping & Custom HTML) of the tags.
· Install GTM container tag on the live/staging websites.
· Create, publish and test tags on the live/staging websites.
· Able to track the successful form submission.
· Do regular Tag audits for the live/staging websites.
· Coordinate with the marketing heads to understand and develop custom reports and dashboards.
· Create specified digital analytics tagging standards to ensure robust and consistent data capturing.
· Testing and validating the tracking using various debugging tools.
Software Test Engineer (Manual & Automation)
We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.
Responsibilities:
1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products
2. Identify, record, document thoroughly, and track bugs
3. Perform thorough regression testing when bugs are resolved
4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle
5. Investigate the causes of non-conforming software and provide solutions
Requirements:
1. Bachelor's degree in Computer Science, Engineering, or related field
2. 2-3 years of experience in software testing in both manual & automation
3. Strong knowledge of software QA methodologies, tools, and processes
4. Experience in writing clear, concise, and comprehensive test plans and test cases
5. Hands-on experience with both white box and black box testing
6. Experience working in an Agile/Scrum development process
7. Experience with performance and security testing is a plus
8. Strong analytical and problem-solving skills
9. Excellent communication and teamwork skills
Senior iOS Developer Job Description:
We are seeking a skilled and experienced Senior iOS Developer with a minimum of 3 years of professional experience in iOS app development. The ideal candidate will possess a strong
background in the Swift programming language and possess basic knowledge of SwiftUI and GraphQL.
Responsibilities:
1. Develop high-quality and robust iOS applications using Swift.
2. Collaborate with cross-functional teams, including designers and backend developers, to
implement and integrate features and functionality into iOS apps.
3. Participate in the entire app development lifecycle, from concept and design to testing,
deployment, and maintenance.
4. Identify and troubleshoot bugs, performance issues, and other technical problems in iOS
applications.
5. Stay up to date with the latest iOS development trends, tools, and technologies, and
actively contribute innovative ideas to enhance app performance and user experience.
6. Conduct code reviews and ensure adherence to coding standards and best practices.
7. Collaborate with the QA team to conduct thorough testing and ensure the delivery of
high-quality, bug-free iOS applications.
8. Continuously optimize and improve app performance, responsiveness, and efficiency.
9. Keep abreast of industry trends and advancements in iOS development, evaluate
and recommend new tools and technologies to enhance the development process.
Requirements:
1. Bachelor’s degree in computer science, Software Engineering, or a related field (or
equivalent work experience).
2. Minimum of 3 years of professional experience in iOS app development, with a strong
emphasis on Swift programming language.
3. Extensive experience with Swift and knowledge of UIKit.
4. Proficiency in using XCode, Interface Builder, and other iOS development tools.
5. Solid understanding of iOS app architecture patterns (e.g., MVVM) and design
principles.
6. Strong problem-solving skills and the ability to debug and resolve complex issues.
7. Familiarity with REST, GraphQL APIs and integrating backend services into iOS
applications.
8. Experience with version control systems, such as Git.
9. Ability to work effectively both independently and as part of a team, with excellent
communication and collaboration skills.
Type: Full time
Experience: 3+ years (Required)
Notice Period: 0-30 days (Preferred)
Location: Chennai
Salary package:18-22LPA
Work timing: 3PM - 12AM
About the co.– Our client is an agency of the world’s largest media investment company which is a part of WPP. It is a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
Job Location: Gurgaon
Reporting of the role This role reports to the Technology Architect,
Key Accountabilities: This role is for a Technical Specialist who can understand and solves complex functional, technical, and architectural practices that cover data and can understand the end-to-end data lifecycle capabilities and technologies and provide architectural guidance in the selection, articulation, and use of the chosen solutions.
The successful candidate will be expected to interact with all levels of the business and technical community, seeking strong engagement with all stakeholders. The candidate should be an expert in functional data architecture & design, including strong data modelling. A candidate who is self-disciplined, with a keenness to master, suggest, and work with different technologies & toolsets. The role would also involve intensive interaction with the business and other technology functions, so good communication skills and the ability to work under pressure is essential
What you’ll bring:
5-7 years of strong experience in working with SQL, Python, ETL development, and AWS.
Strong Experience in writing complex SQLs
Good Communication skills Work with senior staff and business leaders to identify requirements for data/information across the core business domains
Work with Project Managers Business Analysts and other subject matter experts to identify and understand requirements
Good experience working with any BI tool like Tableau, or Power BI. Familiar with various cloud technologies and their offerings within data specialization and Data Warehousing.
Snowflake is good to have.
Minimum qualifications:
B. Tech./MCA preferred
Excellent 5 years Hand on experience in Big data, ETL Development, and Data Processing
Regards
Team Merito
Duties and Responsibilities:
Building interactive consumer data from multiple systems and REST fully abstracting to the UI through an Angularjs developer backend
Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
Address and improve any technical issues
Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems
Requirements and Qualifications:
Previous working experience as an Angularjs developer for 2 years
Bachelor's degree in Computer Science or similar relevant field
In-depth knowledge of Angularjs developer, ExpressJS or Restify
Experience implementing applications using Angular 1 or React
Experience creating front end applications using HTML5, Angular, LESS/SASS
Hands-on experience with JavaScript Development on both client and server-side
Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm
Knowledge of the following will be considered as an advantage:
Consumer Web Development Experience for High-Traffic, Public Facing web applications
Experience with cloud technologies is also a plus
Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
Continuous integration (Jenkins/Hudson) and version control (SVN, Git)
Java Developer(java8,spring boot,microservices, rest api, SQL,JPA)
- Should have strong hands-on experience in JUnit, Spring Framework, Spring Boot.
- Should have experience in Microservices, WebSphere.
- Preferred to have experience in Jenkin and CI and CD pipeline.
- Should have worked in Agile methodologies.
- Experience in Web development, Responsive UI.
- Ability to recognize user experience needs and convert them into the design.
- Knowledge in REST services
- Basic knowledge in HTML, CSS
- Experience in Microservices











