
Account Manager (Customer Success) — Account Audits & Customer Advocacy
Location: Remote
Hours: Full-time, EST 9:00am–5:00pm
Reports to: Customer Success Leadership
Role summary
We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.
What you’ll do
- Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
- Build and deliver account health/usage reports with insights, risks, and recommended next steps
- Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
- Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
- Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
- Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
- Track follow-ups and outcomes to ensure issues are closed and customers feel supported
What we’re looking for
- 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
- Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
- Confident communicator on Zoom with the ability to explain solutions clearly and calmly
- Skilled at cross-team coordination and escalation with Product/Engineering
- Organized and reliable: you follow through and keep customers informed
- Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)
Nice to have
- Experience with churn-risk management, customer health scoring, or renewals
- Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
- Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer
Success looks like
- Faster resolution times and fewer repeat issues
- Improved product adoption and customer sentiment
- Reduced churn risk via proactive interventions and clear action plans
How to apply
Send your resume and a short note describing:
- A time you diagnosed a customer issue using data/usage signals
- How you coordinated with Product/Dev to resolve it
- Your availability to work EST 9–5

Similar jobs
Role & Responsibilities
We are seeking a dynamic and talented Assistant Product Marketing Manager with a passion for mobile apps to join our growing team. The ideal candidate will play a crucial role in new product ideation, executing successful go-to-market strategies, and ensuring the overall success of our mobile applications. This role requires a combination of strategic thinking, creativity, analytical skills, and effective communication.
- New Product Ideation: Collaborate with cross-functional teams to generate innovative ideas for new mobile app products. Conduct market research and analysis to identify emerging trends and opportunities.
- Go-to-Market Strategy: Develop and execute comprehensive go-to-market strategies for new products, ensuring successful product launches. Work closely with the product development team to align marketing initiatives with product features and benefits.
- Competitor Research: Conduct thorough competitor analysis to understand market trends, identify competitive advantages, and position our products effectively.
- User Lifecycle Management: Develop and implement strategies to optimize the user lifecycle, from acquisition to retention. Utilize data-driven insights to enhance user experience and engagement.
- A/B Testing: Design and execute A/B testing initiatives to optimize marketing campaigns and improve key performance indicators.
- App Store Optimization (ASO): Implement effective ASO strategies to enhance the visibility and discoverability of our mobile apps on various app stores.
- Stakeholder Management: Collaborate with internal teams, including product development, design, and sales, to ensure alignment and successful product launches. Build and maintain strong relationships with external stakeholders, including partners and vendors.
Ideal Candidate
- Strong B2C Product Marketing Profile
- Mandatory (Experience 1): Must have 2+ YOE in product marketing for digital products
- Mandatory (Experience 2): Must have direct experience in pre-launch and post-launch marketing, including user research, positioning, GTM planning etc
- Mandatory ((Experience 3): Experience launching or scaling a mobile app, preferably iOS
- Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
- Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
- Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
- Mandatory (Stability): Minimum 2 years per role required. One short period employment is acceptable if there are atleast 2 stints of 2+ years. Frequent job changes are straight rejects.
- Note: Total years of experience must not exceed 5 years.
1 Work under the Managers (Service Section) to learn to plan and direct the work of the
organization.
2. Help to set policies.
3. Learns line and Staff functions, Operations, Management viewpoints and Company policies and
practices that affect each phase of business.
4. Evaluate work output.
5. Work in all departments to acquire knowledge of methods, procedures, and standards
required for performance of departmental duties.
6. Work with and through Management to develop and implement actions that protect company assets
and profitability.
7. Responsible to extract all workshop reports fromiDMS and handover ot WM.
8. Assist pickup & drop allocation.
9. Assist front office job card closing & billing.
10. Assist walkin customers allocation to Service Advisor's
Responsibilities:
- Develop and implement digital marketing strategies to drive online traffic to the company website and generate leads/sales.
- Manage digital marketing campaigns across multiple channels, including but not limited to social media, email, SEO, SEM, and display advertising.
- Analyze digital data metrics and campaign performance to optimize strategies and improve ROI.
- Collaborate with internal teams (such as design, content, and sales) to create compelling digital content aligned with marketing goals.
- Stay up-to-date with the latest trends and best practices in digital marketing and implement innovative strategies to stay ahead of the competition.
- Manage and maintain the company's social media presence, including content creation, community engagement, and customer service.
- Monitor and respond to online reviews and feedback on various platforms to maintain brand reputation.
- Utilize marketing automation tools and CRM systems to streamline processes and improve efficiency.
Requirements:
- Proven experience in digital marketing, with a strong understanding of digital marketing concepts and best practices.
- Proficiency in digital marketing tools and platforms, such as Google Analytics, Google AdWords, social media management tools (e.g., Hootsuite, Buffer), and email marketing software (e.g., Mailchimp, HubSpot).
- Strong analytical skills and the ability to interpret data and metrics to drive informed decisions.
- Excellent written and verbal communication skills, with the ability to create engaging content for various digital channels.
- Creative thinking and problem-solving skills, with a results-oriented mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications in digital marketing (e.g., Google Ads certification, HubSpot certification) are a plus.
We are looking for a Full Stack Engineer for a client of ours, that is headquartered in USA and is operating in the field of health tech space, offering an innovative solution for dominate health issues. The company is well funded and backed by investors like Sequoia Capital.
They are looking for people who are interested to join their company and help them make an impact on their product development and growth.
In this role you will be part of the Product Engineering Team, and will be responsible for working with cross functional teams.
Experience Required
5+ years experience, having worked on both frontend and backend development - hands on development experience from front end, middle tier and back end.
3+ years of experience building Restful web service using node.js
3+ years of experience for writing batch/cron jobs using Python and shell scripting
3+ years of experience in web application development using javascript and ReactJs
Have understanding of javascript, Typescript, HTML, CSS, JSON, Rest based applications
Experience in database techs - mongodb, mysql, redis, elastic search
Experience of building applications deployed on the cloud using AWS, Docker and kubernetes
Good to have : - understanding of code versioning tools like Git
Experience or understanding of JS based build tools like Grunt, Gulp, Bower, Webpack and NPM
Good communication, willingness to work in a diverse team, and a fast paced environment would be a requirement to be successful in this role.
Education Experience
Degree in Computer science would be preferred / equivalent professional experience in product companies.
Experience: 1 to 2 years
Qualification: Degree in Design or Design Certification Course
Job Description: Designing of Catalogue, Marketing Collaterals, Product Design, and Social Media post
Key Skills: Photoshop, illustrator
Role Description
The role is of a Full-stack Engineer who is motivated to actively contribute to the design and development of new product features and enhancements. The role is expected to contribute and support in delivering technical solutions for various problem.
Responsibilities
Hands-on experience to implement solutions using JavaScript(React JS & Node JS)
Develop web/mobile applications using HTML, CSS, JavaScript, Type
Script, React,
In-depth knowledge in JavaScript including ES6+ and Typescript
Experience developing REST and GraphQL APIs with NodeJS and integrations with third-party solutions
Experience in React Native, Android or iOS Native is added advantage.
Working knowledge of SQL and NoSQL database technologies
Experience with TDD and writing robust Unit Test cases.
Exposure to CICD tools, including Git, Maven, Jenkins, Azure
DevOps, App Store deployments
Hands-on development to prototype technical solutions.
Knowledge of any cloud platform solutions (Azure, GCP)
Aware of Agile (Scrum) methodologies
Willing to adapt and learn new/emerging technologies.
Good communication and interpersonal skills
Qualifications
BCA/ MCA / B.Tech. / B.E. / M.Tech. / M.S. in Computer Science
2 - 6 years of experience in development within product-based companies or R&D divisions.
Knowledge in Java, Object-Oriented Programming, Design Patterns, Data structures and algorithms
Our Ideal Candidate
You have a deep interest and passion for technology. You love owning new responsibilities and enjoy working with people who will keep challenging you at every stage. You have strong problem-solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with entrepreneurial passion and desire to work in a fast -paced, results - driven agile environment with varied responsibilities. You have a passion to mentor and drive technical associates to deliver quality products in an agile environment. You have a flair to setup new process and bring in an innovative mindset to drive the team.
About Company
“Bottom Funnel Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.”
Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses.
We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.
The Opportunity
We have a new opportunity as part of our newly developed Events & Experiences team at Extramarks Education- India's leading education tech company.
A position based out of the head office in Noida, we are looking for a Marketing Manager- Events with experience marketing large scale events, IPs across lifestyle and entertainment events.
In a hands-on role, our ideal candidate is a great communicator and collaborator, can plan and execute effective event marketing strategies focusing on result-driven metrics, lead multiple events, are solutions-focused, and know the country's events landscape. If creating quality consumer engagement strategies and driving audience metrics sounds like your thing, we'd love to hear from you.
Who are you?
As a person, you are organized, thorough, and not afraid to get your hands dirty. Driven and confident, you are a good listener and can communicate effectively across organizational levels, external partners, and the team. You want to get the job done but not at the cost of quality and substance. Collaborative and easy-going, you have a strong work ethic with a penchant to mentor and inspire your team.
The Role
You will play a key role in creating, shaping, executing, and managing event marketing strategies across our events calendar.
- Bring exceptional people and project management skills driving multiple initiatives across our events calendar.
- Solutions-focused, you bring quantitative, analytical, and problem-solving skills to draw insights from metrics, recommendations from the analysis and present marketing plans/solutions to internal & external stakeholders.
- Understand brand values, objectives, and goals to devise well-articulated communication across requirements and recommendations.
- Collaborate and work in sync with support teams across the organization to bring alive marketing plans.
- Establish marketing goals and key KPI's for event marketing initiatives across events
- Manage and foster media partnerships and key relationships to derive maximum media value and brand awareness across events.
Responsibilities
- Conceptualize and execute campaigns, including budgets, for events across the events calendar, including partnered events
- Work with the consumer insights team to understand consumer feedback and engagement pre and post events to customize solutions for event and consumer segments.
- Track, monitor, and analyse metrics across business units and HO level, working closely with the digital marketing team.
- Be up to date and well-versed in marketing trends across digital and offline channels, industry news, talent, and collaborators and have bankable standing relationships with industry professionals, vendors, and agencies.
- Work closely with event management and sales teams to create an event marketing plan that includes media deliverables for partners wherever needed.
- Create timely feedback reports on data and consumer engagement post events
- Manage and mentor a team of marketing executives working across events.
Professional & Educational Qualifications
- 7+ years of experience in event marketing and execution, ideally with an agency or with a brand with an in-house events team
- Ability to analyse data to drive conclusions and form recommendations and solutions
- Excellent communication, presentation, and analytical skills.
- Experience having managed a team as well as lead other internal stakeholders in managing small to large events. Work cross-functional, building trust, and fostering collaboration.
- Very organized, detail-oriented, and a strong problem-solver
- Graduate/Post Graduate Degree
- Travel, as required.
Our Client is B2B SaaS Product Co. in the space of HR Technology. They are helping organisations to take informed decisions in the areas like Hiring, Training and Career Succession processes. The company was formed in 2010 and since has become a market leader in HR technology space. The founders are alumni of Stanford University and their employees have experience in working with PWC, McKinsey and other similar leagues of organisations.With a bright vision of the founders, the organisation is in an expansion mode to capture niche markets and become a global leader in this domain.
- Experience in Back-End development using Ruby on Rails or NodeJS
- Experience in working on at least two of MongoDB / Postgres / MySQL & Redis
- Experience on MVC patterns using frameworks like Rails, ExpressJS
- Strong understanding of RESTful APIs and HTTP protocol
- Understanding Security aspects of the applications and can successfully implement OWASP compliant systems
- Strong understanding of Linux OS, File Systems, Firewalls etc
- 3 years Experience in Ruby on Rails
- Minimum 3 years in MongoDB / PostgreSQL
- Must be from Product based companies
* Research, guide, and execute frontend architecture changes
* Ensuring high performance of web app
* Writing tested, idiomatic, and documented JavaScript, HTML and CSS
* Cooperating with the back-end developer in the process of building the RESTful API
Skills and Qualifications:
* Proficiency with reactive Programming in JavaScript
* Deep knowledge of Angular2.0+/React practices and commonly used modules based on extensive work experience
* Creating self-contained, reusable, and testable modules and components
* Ensuring a clear dependency chain, in regard to the app logic as well as the file system
* Extensive knowledge of HTML & CSS
* Validating user actions on the client side and providing responsive feedback
* Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
* Creating custom, general use modules and components which extend the elements and modules of core Angular2.0+/React
* Experience with all levels of operation available to the front-end










