ServiceNow

Location: Mumbai, Maharashtra, India

Sector: Technology, Information & Media

Company Size: 500 - 1,000 Employees

Employment: Full-Time, Permanent

Experience: 10 - 14 Years (Engineering Leadership)

Level: Engineering Manager / Group EM

ABOUT THIS MANDATE :

Recruiting Bond has been exclusively retained by one of India's most prominent and well-established digital platform organisations operating at the intersection of Technology, Information, and Media to identify and place an exceptional Engineering Manager who can lead engineering teams through an enterprise-wide AI adoption and digital transformation agenda.

This is a high-impact, hands-on leadership role at the nexus of people, product, and technology. The organisation is executing one of the most ambitious AI transformation programmes in its sector and this Engineering Manager will be a core driver of that change. You will lead multiple squads, own engineering delivery end-to-end, embed AI tooling and practices into the team's DNA, and shape the engineering culture of tomorrow.

We are seeking leaders who code when it matters, who build systems and teams with equal conviction, and who view AI not as a trend but as a fundamental shift in how great software is built.

THE OPPORTUNITY AT A GLANCE :

AI-First Engineering Culture :

• Own AI adoption across your squads - from LLM tooling integration to automation-first delivery workflows. Make AI a default, not an afterthought.

Hands-On Engineering Leadership :

• Stay close to the code. Lead architecture reviews, unblock engineers, and set the technical bar - not just the management agenda.

People & Org Builder :

• Grow engineers into leaders. Build squads of 615 across functions. Drive hiring, career frameworks, and a culture of psychological safety.

KEY RESPONSIBILITIES :

1. Hands-On Technical Engagement :

• Remain deeply embedded in the technical work participate in design reviews, architecture decisions, and critical code reviews
• Set and uphold the engineering quality bar : performance benchmarks, security standards, test coverage, and release quality
• Provide technical direction on backend platform strategy, API design, service decomposition, and data architecture
• Identify and resolve systemic technical debt and architectural risks across team-owned services
• Unblock engineers by diving into complex problems debugging, pair programming, and system analysis when it matters
• Own key technical decisions in collaboration with Tech Leads and Principal Engineers; balance pragmatism with long-term sustainability

2. AI Adoption, Integration & Transformation (2026 Mandate) :

• Define and execute the team's AI adoption roadmap - from developer tooling to product-facing AI features
• Champion the integration of GenAI tools (GitHub Copilot, Cursor, Claude, ChatGPT) across the full engineering workflow coding, testing, documentation, incident response
• Embed LLM-powered capabilities into the product : recommendation engines, intelligent search, conversational interfaces, content generation, and predictive systems
• Lead evaluation and adoption of AI-assisted SDLC practices : automated code review, AI-generated test suites, intelligent observability, and anomaly detection
• Partner with Data Science and ML Platform teams to productionise ML models with robust MLOps pipelines
• Build team literacy in prompt engineering, RAG (Retrieval-Augmented Generation), and AI agent frameworks
• Create an experimentation culture : run structured AI pilots, measure productivity impact, and scale what works
• Stay ahead of the AI tooling landscape and advise senior leadership on strategic AI investments and engineering implications

3. People Leadership & Team Development :

• Lead, manage, and grow squads of 6 - 15 engineers across seniority levels (L2 through L6 / Junior through Staff)
• Conduct structured 1 : 1s, career growth conversations, and development planning with every direct report
• Design and execute personalised AI upskilling programmes ensure every engineer develops practical AI fluency by end of 2026
• Build and maintain a high-performance team culture : clarity of ownership, accountability, fast feedback loops, and psychological safety
• Drive performance management fairly and rigorously recognise top performers, manage underperformance constructively
• Lead technical hiring end-to-end : define job requirements, conduct bar-raising interviews, and make data-driven hire decisions
• Contribute to engineering career frameworks and level definitions in partnership with the VP / Director of Engineering

4. Engineering Delivery & Execution Excellence :

• Own end-to-end delivery for multiple product squads from planning and scoping through production release and post-launch stability
• Implement and refine agile delivery frameworks (Scrum, Kanban, Shape Up) calibrated to squad needs and product cadence
• Drive predictable delivery : maintain healthy sprint velocity, manage WIP limits, and ensure dependency resolution across teams.
• Establish and own engineering KPIs : DORA metrics (deployment frequency, lead time, MTTR, change failure rate), uptime SLOs, and velocity trends
• Lead incident management : build blameless post-mortem culture, own RCA processes, and drive systemic reliability improvements
• Balance technical debt repayment with feature velocity negotiate prioritisation transparently with Product leadership

5. Strategic Leadership & Cross-Functional Influence :

• Serve as the primary engineering partner for Product, Design, Data, and Business stakeholders translate ambiguity into executable engineering plans
• Participate in quarterly roadmap planning, capacity forecasting, and OKR definition for engineering teams
• Represent engineering in leadership forums articulate technical constraints, risks, and opportunities in business terms
• Contribute to org-wide engineering strategy : platform investments, build-vs-buy decisions, and shared infrastructure priorities
• Build relationships across geographies (Mumbai HQ + distributed teams) to maintain alignment and delivery cohesion
• Act as a culture carrier and ambassador for engineering excellence, innovation, and responsible AI use

AI TRANSFORMATION LEADERSHIP 2026 EXPECTATIONS :

In 2026, Engineering Managers at this organisation are expected to be active architects of AI transformation not passive observers. The following outlines the specific AI leadership expectations for this role :

AI Developer Productivity

• Drive measurable uplift in developer velocity through AI tooling adoption. Target : 30%+ reduction in code review cycle time and 40%+ increase in test coverage automation by Q3 2026.

LLM & GenAI Product Features

• Own delivery of GenAI-powered product capabilities : intelligent content, semantic search, personalisation, and conversational UX in production, at scale.

AI-Augmented Observability

• Implement AI-driven monitoring and anomaly detection pipelines. Reduce MTTR by leveraging predictive alerting, intelligent runbooks, and auto-remediation scripts.

Team AI Fluency :

• Build mandatory AI literacy across all engineering levels.
• Every engineer understands prompt engineering basics, AI ethics guardrails, and responsible AI deployment practices.

Responsible AI Governance :

• Partner with Security, Legal, and Data Privacy to ensure all AI deployments meet compliance standards, bias mitigation requirements, and explainability benchmarks.

TECHNOLOGY STACK & DOMAIN FAMILIARITY REQUIRED :

• Languages: Java/ Go/ Python/ Node.js /PHP /Rust (must be hands-on in at least 2)
• Cloud: AWS / GCP / Azure (multi-cloud exposure strongly preferred)
• AI & GenAI: OpenAI / Anthropic / Gemini APIs /LangChain /LlamaIndex / RAG / Vector DBs / GitHub
• Copilot: Cursor /Hugging Face
• Containers: Docker /Kubernetes /Helm /Service Mesh (Istio / Linkerd)
• Databases: PostgreSQL /MongoDB / Redis / Cassandra / Elasticsearch / Pinecone (Vector DB)
• Messaging: Apache Kafka /RabbitMQ /AWS SQS/SNS /Google Pub/Sub
• MLOps & DataOps: MLflow /Kubeflow / SageMaker / Vertex AI /Airflow /dbt
• Observability: Datadog /Prometheus /Grafana /OpenTelemetry / Jaeger /ELK Stack
• CI/CD & IaC: GitHub Actions ArgoCD / Jenkins / Terraform /Ansible /Backstage (IDP)

QUALIFICATIONS & CANDIDATE PROFILE :

Education :

• B.E. / B.Tech or M.E. / M.Tech from a Tier-I or Tier-II Institution - CS, IS, ECE, AI/ML streams strongly preferred
• Demonstrated engineering depth and leadership impact may complement institution pedigree

Experience :

• 10 to 14 years of progressive engineering experience, with at least 3 years in a formal Engineering Manager or equivalent people-leadership role
• Proven track record of managing and scaling engineering teams (615+ engineers) in a fast-growing SaaS or digital product environment
• Hands-on backend engineering background must be able to read, write, and critique production code
• Direct experience driving AI/ML feature delivery or AI tooling adoption within engineering organisations
• Exposure across start-up, mid-size, and large-scale product organisations, preferred adaptability is a core requirement
• Strong CS fundamentals: distributed systems, algorithms, system design, and software architecture
• Demonstrated career stability minimum of 2 years of average tenure per organisation.

The Ideal Engineering Manager in 2026 :

• Leads with context, not control, empowers engineers while maintaining accountability and quality
• Is fluent in both people language and technical language, switches registers naturally with engineers and executives alike
• Sees AI as a force multiplier for the team, not a threat. Actively experiments with and advocates for AI tooling
• Measures success by team outcomes, not personal output. Takes pride in what the team ships, not what they build alone
• Creates feedback loops obsessively between product and engineering, between seniors and juniors, between metrics and decisions
• Has strong opinions, loosely held, brings conviction to discussions but updates on evidence
• Invests in engineering excellence as seriously as delivery velocity knows that quality and speed are not opposites

WHY THIS ROLE STANDS APART :

AI Transformation at Scale :

• Lead one of the most significant AI adoption programmes in India's digital media sector.
• Our decisions will shape how hundreds of engineers work in 2026 and beyond.

Hands-On & Strategic Balance :

• A rare EM role that actively encourages technical depth.
• Stay close to the code while owning the people agenda - the best of both worlds.

Established Platform, Real Scale :

• 5001,000 engineers, proven product-market fit, and the org maturity to execute.
• This is not a greenfield startup gamble it is a serious company with serious ambition.

Clear Leadership Growth Path :

• A visible, direct path toward Director / VP of Engineering.
• Senior leadership is invested in growing its next generation of technology executives.

Job Title : Senior Node.js Developer (SDE 2)

Experience : 5+ Years

Location : Bengaluru (Whitefield)

Work Mode : Hybrid (3 Days WFO)

Openings : 2

Notice Period : Immediate–20 Days Preferred

Role Overview :

We are looking for an experienced Senior Node.js Developer (SDE 2) professional with strong expertise in building scalable backend applications, microservices, and distributed systems in Agile environments.

Mandatory Keywords :

Node.js, JavaScript, TypeScript, GraphQL, Microservices, Cloud, REST APIs, Docker, Kubernetes, Redis, System Design.

Key Responsibilities :

• Design, develop, and deploy scalable backend systems using Node.js & TypeScript.

• Build REST APIs and GraphQL services.

• Develop secure, reusable, and high-performance applications.

• Work on microservices, cloud platforms, and production support.

• Follow best practices including TDD, testing, and DevOps processes.

• Mentor team members and contribute to technical excellence.

Mandatory Skills :

• 5+ years of software development experience.

• Strong hands-on experience in Node.js, JavaScript, TypeScript.

• Experience with Express.js/Koa/Sails.js.

• GraphQL, REST APIs, Microservices

• AWS/Azure/GCP Cloud

• Docker, Kubernetes, Redis

• Strong understanding of distributed systems, Git, and DevOps.

Good to Have :

Kafka, RabbitMQ, Apollo Federation, New Relic, Datadog, Splunk, React.js/Next.js, Jest/Mocha/Cucumber

Interview Process :

• L1 – Technical
• L2 – Coding
• L3 – System Design (HLD + LLD)

Requirements

• Bachelors/Masters in Computer Science or a related field
• 5-8 years of relevant experience
• Proven track record of Team Leading/Mentoring a team successfully.
• Experience with web technologies and microservices architecture both frontend and backend.
• Java, Spring framework, hibernate
• MySQL, Mongo, Solr, Redis, 
• Kubernetes, Docker
• Strong understanding of Object-Oriented Programming, Data Structures, and Algorithms.
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
• Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
• Exceptional design and architectural skills
• Experience of cloud providers/platforms like GCP and AWS

Roles & Responsibilities

• Develop new user-facing features.
• Work alongside the product to understand our requirements, and design, develop and iterate, think through the complex architecture.
• Writing clean, reusable, high-quality, high-performance, maintainable code.
• Encourage innovation and efficiency improvements to ensure processes are productive.
• Ensure the training and mentoring of the team members.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed.
• Research and apply new technologies, techniques, and best practices.
• Team mentorship and leadership.

🚀 We’re Hiring: Senior Software Engineer – Backend | Remote | Full-time

Are you a backend engineering expert who thrives in high-growth startup environments?

Do you enjoy solving complex challenges with the latest technologies like Java 18+, Spring Boot 3+, and scalable microservices?

We’re looking for a Senior Software Engineer – Backend to help us build a world-class data science platform that powers cutting-edge AI solutions.

What You’ll Do:

🔹 Build and optimize scalable, secure backend systems

🔹 Collaborate with product owners & architects to shape business solutions

🔹 Deliver high-quality, production-ready code with best practices (unit testing, CI/CD, automation)

🔹 Work with modern tools like Kubernetes, Docker, NodeJS, React

🔹 Contribute to a high-performance engineering culture and drive innovation

What We’re Looking For:

✔️ 6+ years of experience with Java/Python, Spring Boot, REST APIs, microservices

✔️ Strong CS fundamentals, algorithms, and system design skills

✔️ Experience in secure web applications & scalable backend architectures

✔️ Knowledge of cloud (AWS/GCP/Azure), GitHub Actions, and Unix scripting

✔️ Startup mindset – fast learner, problem solver, impact-driven

🌍 Remote | High-growth environment | Global impact

Responsibilities:

• Take on complex problems that span multiple components and teams.

• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support

• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.

• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions

• Produce architecture with clean interfaces, that are efficient and scalable

• Participate and contribute to architectural discussions

• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage

• Continuously improve performance metrics of modules you own.

• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements:

• Experience: 3+ years

• A Bachelor's or Master's Degree in Computer Science

• Software engineering and product delivery experience, with a strong background in algorithms

• Experience in architecting & building real-time, large-scale e-commerce applications

• Experience with high-performance websites catering to millions of daily traffic is a plus

• Excellent command over Data Structures and Algorithms

• Experience with web technologies, Go/Java/Python

• Language: GO or Python

• Strong expertise in DS and Algo

• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.

• Have worked in the scaling of the system right from scratch.

• Someone worked in small user base to a large user base and wrote optimized code

• Both HLD and LLD

• 4- 10 years of experience in Java Developer
• Programming experience in Java Spring Boot, Springboot
• Strong understanding of Data Structures and Algorithms
• API-Driven Development - Solid experience in RESTful , and Microservices development
• Experience in working with one of the concurrency frameworks like Mono,
• Experience working in ORM frameworks like Entity, Hibernate, Dapper
• Strong relational database experience in either Oracle, MS SQL, or Postgres
• Knowledge on frontend technologies such as JavaScript, HTML, CSS, and modern JavaScript frameworks (React, Angular, etc.).

We are looking for a seasoned technology professional who can use their experience to build effective teams, high-performance culture, scalable processes and mentor aspiring talent. The candidate must be entrepreneurial, hands-on in technology, must have experience with design, development, and delivery of mobile apps, web applications and tech platforms, at scale. It is highly important for the candidate to have experience with eCommerce and is expected to have some experience in the retail sector, building technology systems and platforms.

The person is expected to be a technology leader with the capability of building and leading a high-performance engineering team.

Responsibilities

• Provide Technical authority in prospective meetings with other departments and provide guidance to developers
• Provide Hands-on Technical leadership, in the development, operation, and improvement of services
• Work with the wider team to ensure high-quality code is delivered in line with the project goals and delivery cycles
• Work with product managers to understand user needs for new/existing services
• Work closely with designers to deliver rapid prototypes as well as production code to ensure high accessibility standards are upheld. We expect familiarity with modern frameworks and languages, as well as best practices such as Clean Code, TDD, BDD, continuous integration, continuous delivery, and DevOps
• Attract, hire, retain and develop top-notch engineering/technology talent
• Implement technology product(s) as per the product requirements, using appropriate technologies
• The company’s tech-stack comprises Node.js (for Backend), MongoDB as the Database (MEAN stack), and Native App development (for iOS and Android)
• Communicate business goals to the engineers. Keep them focused on building the right product and in the right manner. Ensure that engineering is always adding business value and communicate this value to the business leaders
• Be an individual contributor if necessary. Engineering managers could spend ~20% of their time coding and contribute to the code base
• Perform regular code review of the code being developed by your team, to maintain the high quality of code

Qualification

• Computer Science & Engineering education/degree from an internationally recognized top technology institute or university
• 8-10 years of overall experience in the delivery of quality scalable and extensible software. Should currently be leading a team of top-notch developers as an Engineering Manager or Technical Architect.
• Experience of leading product development in B2C startups
• 4+ years of experience in architecting, designing, developing, and scaling high-quality mobile apps and end-to-end systems (consumer-facing and business-facing systems), under tight timelines and delivery pressure
• Experience with backend software development at a high scale. Experience with distributed systems, service-oriented architecture (SOA), and microservices design.
• Capacity to take the complete responsibility of developing and delivering a product-mobile apps and backend. Has good design sense. Has to experience with Node.js.
• Knowledge of new and cutting-edge technologies & tools. Experience working on complex projects having Analytics, Data-Science and Machine Learning components.