Account Executive

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

About IntraIntel.ai

At IntraIntel.ai, we are building a next-generation, AI-powered multi-tenant platform serving diverse industries including pharmaceutical, clinical research, manufacturing, textiles, and healthcare. Our mission is to empower businesses with intelligent insights, automation, and predictive decision-making capabilities that streamline operations and improve efficiency.

We are looking for a Senior Business Analyst who will act as the bridge between our customers and product development teams, translating complex business requirements into actionable insights and product features that align with IntraIntel.ai’s architecture and growth strategy.

⸻

Key Responsibilities

• Requirement Gathering & Analysis:

• Collaborate with multiple customers across domains such as manufacturing, clinical trials, pharmaceutical, and textiles to gather, document, and validate requirements.

• Conduct workshops, interviews, and brainstorming sessions to extract key business and functional needs.

• Translate high-level business needs into user stories, epics, and acceptance criteria in JIRA.

• Documentation & Communication:

• Prepare Business Requirement Documents (BRDs), Functional Specifications, and Process Flow Diagrams.

• Clearly communicate requirements to developers, architects, and QA teams, ensuring full understanding of scope and dependencies.

• Serve as the primary liaison between the business stakeholders and development team.

• Testing & Validation:

• Perform initial system validation, UAT preparation, and smoke testing to ensure requirements are correctly implemented.

• Collaborate with QA to define test cases and acceptance criteria.

• Track and log defects in JIRA, ensuring they are resolved before delivery.

• Project Planning & Scope Management:

• Work closely with project managers and solution architects to define project scope, milestones, and delivery timelines.

• Identify potential risks, dependencies, and change impacts, and communicate proactively to stakeholders.

• Contribute to effort estimation and prioritization discussions.

• Cross-Functional Collaboration:

• Partner with AI engineers, data scientists, cloud architects, and UX designers to ensure alignment between technical solutions and business goals.

• Ensure all customer inputs are converted into actionable, technically feasible tasks for development.

• Customer & Stakeholder Interaction:

• Conduct regular check-ins and demo sessions with customers to validate progress and gather feedback.

• Communicate technical solutions and project updates to non-technical stakeholders in an easy-to-understand manner.

• Represent IntraIntel.ai in customer meetings with professionalism and confidence.

Job Summary:  

The Incident Response (IR) Lead manages a team of experts with diverse skill setsincluding Security Operations Center (SOC), Forensics, and technical Subject Matter Expert (SME) advisory. The IR Lead is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The Incident Response Lead is also responsible for building the relationship with the client and client’s counsel and ensuring the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. You will leverage a solid foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute your responsibilities.

ROLES AND RESPONSIBILITIES

· Accurately collects information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. In addition, the IR Lead is responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful delivery.

· The main point of contact manages and participates in all communications with the client and the client’s counsel during the engagement. The IR Lead sets the cadence for communications.

· Management and Coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.

· Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.

· Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.

· Ensures the Forensic Lead is coordinating the collection of data necessary for the investigation.

· Ensures SentinelOne is deployed on time and adding value.

· Communicates with sales when appropriate for SentinelOne, provide client contact.

· Communicates in tandem with the Forensic Lead pertinent findings to the client during the investigation.

· Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.

· Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.

· Other duties as assigned.

DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.

 Role Description : Skills & Knowledge

1. Experience leading scoping calls

2. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering

3. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations

4. Possesses strong verbal and written communication skills

JOB REQUIREMENTS

· Bachelor's degree in Computer Science, Computer Engineering, Information Assurance, Forensic Sciences, or related technical field; Graduate degree preferred

· 10+ years experience leading full-cycle incident response investigations and communicating with the client/counsel/carriers

· Must be eligible to work in the US without sponsorship

WORK ENVIRONMENT While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

PHYSICAL DEMANDS

· No physical exertion is required.

· Travel within or outside of the state.

· Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force as frequently as needed to move objects.

Job Description:      

·           

·          Extensive experience in Appian BPM application development

 ·          Knowledge of Appian architecture and its objects best practices

 ·          Participate in analysis, design, and new development of Appian based applications

 ·         Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3

·          Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team

 ·          Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.

 ·          Proficient with SQL queries and with accessing data present in DB tables and views

 ·          Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services

 ·          Experience working with different Appian Object types, query rules, constant rules and expression rules

Qualifications

·          At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher

 ·          Over 8 years in Implementing IT solutions using BPM or integration technologies

 ·          Experience in Scrum/Agile methodologies with Enterprise level application development projects

 ·          Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional information Skills Required

·          Appian BPM application development on version 19.x or higher

 ·          Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS

 ·          Good leadership skills and the ability to lead a team of software engineers technically

 ·          Experience working in Agile Scrum teams

 ·          Good Communication skills

Responsibilities:

• Translate designs and wireframes into high-quality code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Requirements:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Familiarity with RESTful APIs to connect Android applications to back-end services. 
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration & Application Bundle Kotlin, Java
• Key requirements: Android SDK, Android UI, Core Java, Gradle, Kotlin.

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Responsibilities:

● Ability to create SEO-rich, unique, and interesting content according to guidelines

● Adhere to strict quality standards and write about 3000 words ready-to-publish content per day

● Ensure the content is well-researched, factually correct, relevant, grammatically correct, and non-plagiarized

● Have working knowledge of SEO (keyword research, title, and meta description)

● As a part of a continuous learning process/growth opportunity / and inclusive work culture - writer will have to support editing and any additional responsibilities as and when required

Requirements:

● Excellent writing and editing skills, with the ability to write for different formats and audiences

● Proficiency in SEO tools such as Google Analytics, SEMrush, Ahrefs, and Moz

● Understanding of on-page and off-page optimization techniques, including meta descriptions, title tags, link building, and content optimization

● Ability to work in a fast-paced environment, manage multiple projects, and meet tight deadlines

● Strong communication skills and the ability to collaborate effectively with cross-functional teams

● Edit 3000/3500 words on a daily basis.

● Strict adherence to follow the SEO Guidelines.

Educational background:

● Bachelor or Master’s degree in the relevant field would be an advantage.

● Should be graduated or post graduated from premium/tier 1 universities.

Perks & Benefits:

● Monthly Rewards & recognition

● Medical insurance for self

● Office trips and events

Additional Details:

Website https://www.textmercato.com/

Mode of work: Work From Home

Years of Experience : 2-3 years

Days of work : 5 days (Monday to Friday)

Headquartered at Bangalore

Role type Full time : Contract (2 Months)

Job Type: Full-time

Pay: From ₹18,000 - 20,000

1.    Expert in iPhone SDK, SQLite Database.
2.    Proficient with Swift (mandatory) & Objective C.
3.    Experience with iOS frameworks such as Core Data, Core Animation, etc.
4.    Experience with offline storage, threading, and performance tuning.
5.    Familiarity with RESTful APIs to connect iOS applications to back-end services.
6.    Understanding of Apple's design principles and interface guidelines
7.    Knowledge of low-level C-based libraries is preferred.
8.    Understanding of Apple's design principles and interface guidelines.
9.    Experience with performance and memory tuning with tools.
10.   Familiarity with cloud message APIs and push notifications.
11.   Should have knowledge about API related to Facebook, Twitter, LinkedIn, Google +, Vimeo, YouTube, etc.
12.   Understanding of Apple's design principles and interface guidelines