Academic Consultant

• Strong Product Design Profile, with a focus on Design systems
• Mandatory (Experience 1) – Must have 6+ YOE in hands-on experience in Product Design, building highly scaled Design systems (Both B2B or B2C will work)
• Mandatory (Experience 2) – Must have built Design systems from scratch for multiple Products, that have shown high-growth scale
• Mandatory (Designation) – Must be Lead / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 1+ YOE as a Team Lead / Manager
• Mandatory (Portfolio) - Must show strong Design Systems, High-fidelity UI Designs & Interaction models for Large-scale Products
• Mandatory (Company) - Large-Scale Products (Both B2C and B2B works

Key Responsibilities:

• Design and implement scalable server-side solutions using Java.
• Write optimized front-end code using HTML, CSS, and Javascript
• Write unit, automation, and integration tests
• Implement quality application logging for operational monitoring at scale
• Investigate, debug and resolve production site issues
• Work with co-located teammates to deliver on common goals

TECHNICAL & FUNCTIONAL REQUIREMENTS:

• Professional experience in enterprise Java software development using Spring MVC frameworks, RESTful APIs, and SOA
• Proficiency in HTML/CSS/JavaScript/jQuery
• Experience with Docker, Kubernetes, and microservices
• Experience with Selenium for UI automated tests written in Cucumber or Scala will be a plus
• Working knowledge of design patterns and CI/CD principles
• First class communication skills in written and verbal form
• Outstanding problem-solving skills
• A commitment to producing high-quality code with an attention to detail
• Dedication and a self-motivated desire to learn
• A collaborative, team-orientated attitude
• Experience working in the Cloud (AWS)
• API development experience
• Exposure to monitoring tools such as ELK, Splunk

The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.

• Drive the product- and business-planning processes for cross-functional teams
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective
• Assess current competitor offerings and seek opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they’re met
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate go-to-market plans

    Requirement analysis

·         Acquisition support (Technical analysis)

·         Automotive ECU software development

·         Diagnostic (UDS) function development

·         Software testing

·         Technical collaboration with internal/external development parties

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities.

You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.

• Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
• Experience with A/B and multivariate experiments
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM
• BS/MS degree in a quantitative, test-driven field

Responsibilities: -

We are looking for a young person who wants to join a fast growing start up to work with Co-Founders to drive the org-wide goal setting and planning process, developing Strategy and growth road map

Assist CEO in institutionalizing people management and org structure, and contributing to shaping strategies across the teams

Analyze and determine key insights from key business drivers, competitive environment, trends and operating metrics

Contribute to complex and time-critical projects by quickly understanding the context and developing a prioritized approach for resolution

Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified

Ideate, plan and oversee implementation of new ideas and business critical projects

Qualifications 

 Graduate and master’s degree from tier 1 Institutes and worked earlier with big3 companies like (The Bain, McKinsey , BCG and Kearney )

Min 3 – 6years of Chief of Staff experience after completing your graduate degree

Outstanding record of academic achievement and Demonstrated aptitude for Corporate Strategy

Proven record of leadership in a work setting and/or through extracurricular activities •

Exceptional analytical and quantitative problem-solving skills

Ability to work collaboratively in a team environment

Ability to work effectively with people at all senior levels in an organization

Ability to communicate complex ideas effectively – both verbally and in writing – in English