Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Sales, meeting dealers, visiting their office, solving problems related to products etc
- NSR monitoring
- Initial Complaint Handling
- Monitoring bills receivables
- Resolving customer and business issues, performing root cause analysis and driving solutions
- Visiting direct accounts and distributors to promote the company's products
- Handling day-to-day responsibility of company's marketing programs in the assigned geographic region
Desired Candidate Profile
What you need to have:- Experience of B2B, customer handling, technical product knowledge, paper, board etc.
- Experience from the same Industry will be preferred
- Familiarity with Baddi location
- Knowledge in SAP
About Leading Mfg. Company
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Job Title: Tele Sales Representative
Job Description:
Position Overview:
As a Tele Sales Representative, you will play a crucial role in driving sales and revenue generation for our IT products and services. Your primary responsibility will be to engage potential customers over the phone, build strong relationships, understand their needs, and effectively communicate the value proposition of our offerings. This position requires excellent communication skills, persuasive abilities, and a strong desire to meet and exceed sales targets.
Key Responsibilities:
Outbound Calling: Initiate outbound calls to prospective customers from provided leads or databases.
Product Knowledge: Develop a deep understanding of our IT products and services to effectively articulate their features, advantages, and benefits to potential customers.
Lead Qualification: Qualify leads through strategic questioning to determine their level of interest, budget, timeline, and decision-making authority.
Sales Pitch: Deliver compelling sales pitches tailored to the specific needs and pain points of each prospect.
Relationship Building: Build and maintain strong relationships with prospects through active listening, empathy, and professionalism.
Objection Handling: Address any concerns or objections raised by prospects in a confident and persuasive manner to move them through the sales process.
Sales Conversion: Convert qualified leads into sales opportunities by effectively closing deals or scheduling appointments for further engagement.
Sales Tracking: Maintain accurate and up-to-date records of all sales activities, interactions, and outcomes in the CRM system.
Target Achievement: Meet or exceed monthly and quarterly sales targets set by the sales manager or team lead.
Continuous Learning: Stay updated on industry trends, product developments, and competitive landscape to enhance selling techniques and product knowledge.
Qualifications and Skills:
Proven Experience: Previous experience in tele sales, telemarketing, or customer service roles, preferably in the IT industry, is desirable.
Communication Skills: Excellent verbal communication skills with the ability to engage and persuade prospects effectively over the phone.
Listening Skills: Strong active listening skills to understand customer needs and tailor sales pitches accordingly.
Persistence: Resilience and persistence in overcoming objections and rejections to achieve sales goals.
Team Player: Ability to collaborate effectively with sales teams, managers, and other stakeholders to achieve collective sales objectives.
Adaptability: Willingness to adapt to changing sales strategies, product offerings, and market dynamics.
Organizational Skills: Good organizational skills with the ability to manage time effectively and prioritize tasks to maximize productivity.
Computer Literacy: Proficiency in using CRM software, Microsoft Office suite, and other sales-related tools and technologies.
Education:
A high school diploma or equivalent is required. Additional education or training in sales, marketing, or business administration is a plus.
Working Conditions:
This position primarily operates in an office environment. However, remote work options may be available based on company policies and requirements. Tele Sales Representatives may be required to work flexible hours to accommodate different time zones or specific sales campaigns.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be amended from time to time to support business needs.
- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
Must-Have experience in selling certification courses or technical courses
Roles & Responsibilities:
● Counsell potential Students over a call to inform them about a product and help them in
making better career decisions.
● Answer questions about our products or the company.
● Sale as per requirement from the students.
● Direct prospects to the field sales team when needed.
● Maintain Sales Report and update in the CRM time to time.
● Take and process orders in an accurate manner.
● Go the extra mile to meet sales quota and facilitate future sales.
● Keep records of calls and sales and note useful information.
Skills & Requirements:
● 10 months - 2 years of work experience in sales/business development/voice process.
● Excellent interpersonal and communication skills.
● Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.
● Solution-oriented with effective problem-solving skills.
● Customer-Centric Approach.
● Positive attitude and Willingness to learn and excel.
- Working with the conference production team to develop an understanding of the event programme.
- Researching attendees and generating sales leads.
- Cold calling and selling to a list of prospective event attendees.
- Engaging with clients on the phone and developing lasting relationships.
- Daily management and maintenance of sales records, ensuring they are kept up to date with attendees and details.
- Working with the team to convert inbound sales enquiries into leads.
- Achieving monthly and overall revenue targets.
- Making a high number of calls to meet daily KPIs, to be set by management.
- Supporting delegates through the registration process.
- Experience in International voice process in sales will be an added advantage.
● Leveraging email/call to engage target prospects;
● Managing social media tools for inbound prospect development - Connecting
thought linkedin - sending messages and following up.
● Interacting with target prospects and providing high level value proposition in order
to schedule a call with sales manager
● Generating qualified leads and setting sales appointments
● Managing and updating prospecting status via CRM
● Ability to effectively negotiate gatekeepers
● Fully understand all services and effectively communicate the benefits of services
to prospect
● Understand basic technology tools used in sales, including CRM tools
● Meet monthly targets- ROI
CHARACTERISTICS
● Be self-starter and proactive
● Be committed to excellence and high standards
● Be solution oriented through needs assessment and problem solving
● Be creative, flexible, and innovative team player
● Have excellent written and verbal communication skills
● Have the ability to make timely and sound decisions
● Have problem resolution and consultative sales skills
REQUIRED EXPERIENCE
1+ years of experience in USA/CANADA B2B market
Overview – Shaadi.com is a leader in Online Matchmaking in India. Our continues endeavour is to help users find a suitable match for themselves at the earliest. We are proud that more than 6 million people found their love for life, through us. How did we do it? Well, we do just three things -
- Understand the needs and concerns of singles all over the world through tireless research and analysis.
- Provide a superior matchmaking experience to our customers while zealously protecting their privacy and security.
- Give our customers complete control through easy to use interfaces and features that can help them identify, filter and contact potential partners.
Role: At Shaadi, we always put our users first. While the need of the user to find a match has not changed, the means to find the one has changed and is continuously evolving. Business Analyst is responsible for understanding and deriving insights from the data collected by the company.
As a Business Analyst, you will work collaboratively with different teams and will involve the following.
- Will be responsible for understanding and deriving insights from the sales data collected by the company.
- They would be responsible for maintaining the data and for performing extensive analysis from data to derive actionable insights as per business requirements and give insights on revenue.
- They would have to quantify the impact of proposed initiatives, identify causations and correlations and differentiate between them.
- They would have to identify and build metrics and reports as and when required and automate these processes as expected.
- The candidate is expected to be able to analyze large amounts of data and should have the ability to work with an appropriate data warehouse solution to do so.
- Will be managing performance management system, incentives & help improve our business efficiencies working with regional & business heads.
Job requirements
We are looking for someone who
- Can keep things simple while solving problems that are complex and have a structured approach.
- Is a go-getter, does not mind getting their hands dirty to get the work done.
- Has data analytical skills & problem-solving skills
Qualification : 12th completed, degree.
Job Types : Full-time, Fresher.
JOB DESCRIPTION:
Build long-lasting client relationships and valuate customers needs.
Meet personal and team sales targets.
Attend meetings, sales events and trainings often.
Report and provide feedback to management using financial statistical data.
Manage your client database within your assigned area.
More you work, more is your gain.
Job description
Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today?”
Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver a great customer experience.
What you will do in this role
- Outbound Telesales
- Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products which would help them in their life partner search.
- Following the defined sales process to convert free members into revenue paying customers.
- Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
- Making required number of calls for following up with Enquiries which are not converted
- Updating the details of follow-up in the system
- Meeting daily Talktime Targets and Calls to be done.
- Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
- Appearing for periodic evaluations
- In case call needs to be escalated, noting details and forwarding it to the seniors
- Interfacing with walk-in customers (if assigned the task), explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
- Maintaining all documentation that pertains to the above responsibilities
What you should have
- 1-3 years of relevant experience Sales or Telesales.
- Strong negotiation and consultative selling skills.
- Effective communication skills – verbal and written.
- Clear diction and clarity in speech.
- Languages required - Malayalam , Kannada , Urdu and Tamil
- Minimum Qualification HSC
Brownie Points
- Bachelor’s Degree.
- Fluency in Regional language.(Multilingual Skills preferred)
Our product division, http://vdo.ai/">VDO.AI is seeking an experienced Senior Advertising Sales Manager to join our highly collaborative, motivated, and fast-growing team. Our native video product powers leading web publishers across the Indian region including the likes of Dainik Jagran, Scroll Media, The Hindu etc, serving over 1B impressions every month and growing.
Responsibilities:
- Spot opportunities, set up meetings with and present to key agency personnel (typically planners, strategists, account directors, group heads) and clients (brand manager, marketing manager, head of social media etc)
- Support the creative process as required, solicit briefs, write proposals, negotiate prices, and book new business
- Identify and grow relationships with media agencies and brands
- Manage and maintain a sales pipeline for the Indian geography
Requirements:
- 5+ years in digital media sales experience (with proof of sales abilities)
- A network of strong relationships and an excellent reputation with key media agency and client personnel
- An understanding of the video market
- Ability to work quickly and efficiently in a fast-paced environment within tight deadlines
- Demonstrated experience generating leads and closing new business
- Excellent presentation skills
- Experience achieving group goals; and not fazed by targets or metrics
- Solid knowledge of the programmatic market and what this means for video