Human Resources (HR) Executive

About the Role

We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.

 Key Responsibilities

• Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
• Conduct product onboarding sessions, demos, and training for new customers
• Build and maintain strong relationships with clients, acting as the primary point of contact
• Understand customer goals and ensure the product delivers measurable value
• Monitor customer health metrics, usage patterns, and engagement levels
• Proactively identify risks and take action to prevent churn
• Drive renewals and upsell opportunities in collaboration with Sales teams
• Coordinate with Product, Engineering, and Support teams to resolve customer issues
• Conduct Quarterly Business Reviews (QBRs) and share performance insights
• Collect customer feedback and provide inputs for product improvement
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Required Skills & Qualifications

• 4–7 years of experience in Customer Success / Account Management / Client Success
• Experience working in SaaS, Martech, or Product-based companies
• Strong communication and relationship management skills
• Experience handling B2B clients
• Proven ability to manage multiple customer accounts simultaneously
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Experience in managing client expectations and resolving escalations

Hi All,

We have a Great opportunity for Cyient for the skillset of SAP S/4HANA & BTP Developer

https://www.cyient.com/

Please find the below attachment for your reference.

Job title:

SAP S/4HANA & BTP Developer

Work Location:

Any location (BAN, COB, HYD & PUN)

Experience range: (Min to Max years)

3 to 6 yrs

Mandatory / Preferred Skills:

Technical Skills

SAP S4/HANA ABAP & BTP Developer

·        Good understanding of SAP CAP, including CDS modelling concepts and best practices.

·        Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.

·        Solid experience in backend development using Node.js for creating CAP microservices.

·        Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.

·        Good understanding of SAP CAP, including CDS modelling concepts and best practices.

·        Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.

·        Solid experience in backend development using Node.js for creating CAP microservices.

·        Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.

General:

·        Strong debugging and troubleshooting skills to identify and resolve issues in CAP applications, BTP extensions, and backend services.

·        Strong collaboration and communication skills to work effectively with cross-functional teams and stakeholders.

·        Ability to work independently and deliver high-quality results in a fast-paced environment.

·        Strong documentation skills to create technical documentation for future reference and knowledge sharing.

·        Proactive attitude towards learning and staying updated with the latest trends and technologies in SAP CAP, BTP, Node.js, and unit testing frameworks.

·        Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (4 years+ Degree in Education)

• At least 6+ years of experience in Manual Testing
• At least 3+ years of experience in Automation Testing using Selenium / Cucumber / Karate Frameworks.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Experience working in Agile Methodology.
• Good understanding of Data-Driven, Keyword Driven, and Hybrid Framework
• Experienced in writing SQL queries.
• Experienced in Test Life cycle and Bug Life cycle.

Technologies

Must have                         Core JAVA, J2EE, Multithreading, OOPS, and Multiprocessing

Great to have                   RabbitMQ, Netty, XML, JSON, Messagepack

Huge Advantage:             Good at mathematics, statistics, complex data structures, algorithms, and design patterns

Other skills

• Ability to understand most complex and challenging problems and solve them from users’ view point
• Ability to create and present software designs (as per the aligned solution) to the product owner
• Ability to build and create modules from scratch.
• Ability to write, understand and deal with large code base
• Experience in understanding and implementing design patterns
• Ability to provide technical leadership to a team of equally talented, efficient and motivated engineers

Roles and responsibilities

• Responsible for solving the most complex and seemingly impossible problems related to variety of dimensions of software engineering. Dealing with Big Data to Complex Data Structures, From Inter Process Communication to sub 100 MilliSec server responses, From Distributed Systems to 99.999 Availability.
• Responsible for providing technical leadership to a team of 3-4 Engineers
• Responsible to drive delivery of a project/module and report to Product Owner
• Responsible for functional/technical tracking of a project/module

Responsibility Split

• 80% Technology, 20% Team management
• With 80:20 split this is definitely a technology oriented role suitable for geeks.