AM– Finance & Accounts (CA Qualified- Ecom/Retail/Manufacturing)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

We are seeking a skilled Azure Cloud Solution engineer to design, implement, and maintain scalable cloud-based applications using Microsoft Azure. He/ She will be responsible for integrating various Azure services to support user management, real-time communication, event scheduling, and intelligent automation. The ideal candidate will have hands-on experience with Azure services, infrastructure automation, and cloud security, and will play a key role in driving cloud adoption and optimization across the organization.

Key Responsibilities:

•Deploy and manage APIs and user/group services using Azure App Service.

•Build and maintain Azure Functions for authentication, invite tracking, membership updates, and event orchestration.

•Design and manage structured data in Azure SQL Database. Handle unstructured data using Azure Cosmos DB.

•Implement Azure Web Pub Sub for live messaging, group interactions, and event notifications.

•Configure Azure Notification Hubs to deliver push alerts for invites, reminders, and calendar events.

•Leverage Azure AI Services for intelligent scheduling, personalized recommendations, and time slot matching.

•Manage sensitive credentials and OAuth tokens securely using Azure Key Vault.

•Collaborate with development, security, and operations teams to ensure seamless integration and performance.

•Optimize cloud costs and resource utilization through monitoring and reporting.

•Ensure compliance with security and governance policies across Azure environments.

•Troubleshoot and resolve issues related to cloud infrastructure and services.

•Stay updated with the latest Azure features and best practices.

The role involves computer vision tasks including development, customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc. ) and traditional Image Processing (OpenCV etc. ). The role is research focused and would involve going through and implementing existing research papers, deep dive of problem analysis, generating new ideas, automating and optimizing key processes.

Requirements:

• 2 - 4 years of relevant experience in solving complex real-world problems at scale via deep learning, computer vision or AI
• Python, cuDNN, Tensorflow/PyTorch/Keras (or similar Deep Learning frameworks).
• CNNs, RNNs, Transfer learning (for image classification, segmentation, object detection etc).
• Image Processing techniques using OpenCV or other white-box image feature extraction algorithms.
• End to end deployment of deep learning models.

The District Sales Manager will oversee sales activities within a defined territory and manage sales representatives and distributors.

• Trains sales representatives and distributors in assigned territory.
• Organizes sales schedules of assigned staff.
• To act like a bridge between the company and distributor with providing stock reports and product inventories.
• Conducts performance evaluations that are timely and constructive.
• Handles disciplinary action against employees as needed and in accordance with company policy.
• Mostly to coordinate with Sales executives from his assigned district.
• Sales the company’s products in an assigned territory.
• Monitors existing accounts and regularly communicates with primary contacts for the account.
• Works to establish new accounts in the territory.
• Works toward increasing sales growth in the territory at an established rate determined by Company.
• To provide map coordinates and beat plans.
• Performs other related duties as assigned.

• Ability to build and maintain business relationships with clients.
• Excellent verbal and written communication skills.
• Excellent management and leadership skills.
• Excellent time management skills.
• Ability to multitask and complete work while traveling.
• Thorough knowledge of territory, market, and clients.
• Excellent problem-solving skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.

• Bachelor’s degree in any domain.
• 3-4 years of core field sales/ marketing experience required.