ABAP Consultant

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Overview:

PGAGI Consultancy Pvt. Ltd. is looking for a skilled Quality Assurance (QA)/Testing with expertise in automated testing for front-end and back-end systems. The ideal candidate will have a strong command of JavaScript and Python-based testing frameworks, experience with API and UI automation, and a deep understanding of LLM testing practices. This role requires both technical proficiency and analytical thinking to ensure software reliability, scalability, and performance.

Location: Remote

Job Type: Full-Time

Experience: 6+ months

Company: PGAGI Consultancy Pvt. Ltd

Why Join Us?

✔ Remote Work – Work from anywhere with flexible hours.

✔ Innovative Projects – Get hands-on experience in AI, automation, and performance testing.

✔ Growth Opportunities – Learn from industry experts and expand your skills.

✔ Competitive Compensation

Key Responsibilities

• Front-End Testing:
• Develop and maintain automated test scripts using Selenium, Cypress, or Playwright.
• Ensure cross-browser compatibility and conduct visual regression testing.
• Identify and interact with HTML, CSS, and JavaScript elements to validate UI components.
• Collaborate with developers to enhance testability and optimize automation strategies.
• Back-End Testing:
• I mplement automated API testing using pytest, unittest, Robot Framework, and Requests library.
• Perform integration testing for backend-frontend interactions, including mocking and stubbing APIs.
• Verify database integrity and test data management across layers.
• Debug issues using network monitoring tools and Python debugging utilities.
• LLM Testing & Performance Evaluation:
• Conduct prompt testing, response validation, and output format verification.
• Automate response evaluation frameworks and statistical analysis of outputs.
• Optimize token usage and measure performance & latency in AI-driven applications.
• Test Management & CI/CD Integration:
• Organize and execute tests between Cypress and Python frameworks.
• Implement parallel test execution and failed test retries.
• Integrate tests into CI/CD pipelines, using Docker containerization for consistent environments.
• Aggregate test results and generate reports for stakeholders.

Requirements

• Front-End Testing:
• JavaScript Proficiency – Strong understanding of ES6+ features.
• Framework Expertise – Hands-on experience with Selenium, Cypress, or Playwright.
• Web Technologies – Solid knowledge of HTML, CSS, and browser debugging tools.
• Version Control – Proficiency in Git for test script management.
• Analytical & Communication Skills – Ability to troubleshoot issues and communicate findings effectively.
• Back-End Testing:
• Python Automation – Experience with pytest, unittest, Robot Framework, and Requests library.
• API Testing – Hands-on testing with FastAPI and REST APIs.
• Integration Testing – Experience with mocking, stubbing, and database validation.
• Performance Testing – Understanding of latency optimization and test data handling.
• LLM & AI Testing:
• Prompt Validation – Checking response consistency and output formats.
• Automated AI Testing – Use of response evaluation frameworks and statistical analysis.
• Scalability & Optimization – Ensuring efficient token usage and performance tuning.
• CI/CD & Debugging:
• CI/CD Pipelines – Experience running Cypress and Python tests in CI/CD environments
• Docker & Containerization – Setting up consistent test environments.
• Debugging Tools – Familiarity with network monitoring and Python debugging tools.

Qualifications

• Inside Sales and Lead Generation skills
• Effective Communication and Customer Service abilities
• Sales experience
• Ability to work on-site in Noida, India
• Strong negotiation and persuasion skills
• Strong sales and negotiation skills
• Experience in international sales and logistics
• Excellent communication and interpersonal abilities
• Experience in the transportation or logistics industry is a plus
• Bachelor's degree in Business Administration or related field

Note: This role is physically based out of Mauritius - and you will be required to relocate. All relocation related costs will be taken care of (work permit/visa/shared accommodation/flight tickets)

We are seeking an accomplished and detail-oriented Senior QA Engineer to join our dynamic team. As a Senior QA Engineer, you will play a pivotal role in ensuring the quality and reliability of our software products through meticulous manual testing processes.

Your extensive experience and expertise will be instrumental in shaping the user experience by meticulously testing and validating software functionality, identifying defects, collaborating with cross-functional teams to deliver high- quality solutions, and coaching junior QA testers.

We are seeking an accomplished and detail-oriented Senior QA Engineer to join our dynamic team. As a Senior QA Engineer, you will play a pivotal role in ensuring the quality and reliability of our software products through meticulous manual testing processes.

Your extensive experience and expertise will be instrumental in shaping the user experience by meticulously testing and validating software functionality, identifying defects, collaborating with cross-functional teams to deliver high-quality solutions, and coaching junior QA testers.

Key Performance Indicators:

• Team's defect detection rate and test coverage.

• Ability to independently evaluate, plan, and execute testing activities.

• Timely delivery of test results and defect reports.

• Effective mentorship and professional development of team members.

• Consistent adherence to project timelines and quality standards.

Responsibilities:

1. Develop and maintain mobile applications using React Native.

2. Collaborate with cross-functional teams to define, design, and ship new features.

3. Write clean, maintainable, and efficient code.

4. Ensure the performance, quality, and responsiveness of applications.

5. Troubleshoot and debug issues, and optimize performance for a seamless user experience.

6. Stay updated on emerging trends and technologies in mobile development.

Requirements:

1. Proven experience as a React Native Developer.

2. Strong proficiency in JavaScript and React.

3. Familiarity with native build tools, like Xcode, Android Studio.

4. Experience with third-party libraries and APIs.

5. Understanding of state management (e.g., Redux) in mobile applications.

6. Solid understanding of the full mobile development life cycle.

7. Excellent problem-solving and communication skills.

8. Ability to work independently and collaboratively in a team.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

Skills/Experience

Experience with complete flows involving timing closure of high speed digital design using scripting languages and design automation.

Has deep knowledge of Xilinx FPGA implementation and tools.

Experience in state of the art tools and flows.

Working knowledge in Verilog and System Verilog.

 Job Requirements

Bachelors in Electronics Engineering.

Strong knowledge of ASIC and/or FPGA design methodology and should be well versed in front-end design, simulation, and verification CAD tools.

Relevant FPGA/ASIC engineering design and verification experience is entertained.

Excellent verbal, written and communication skills are required.

Excellent follow-through, motivation, and persistence

Strong technical judgment and decision making abilities.

Knowledge of digital board design and signal integrity principles is a plus.

Required Candidate profile