Digital Marketer

Job Summary :

We are looking for a proactive and skilled Senior DevOps Engineer to join our team and play a key role in building, managing, and scaling infrastructure for high-performance systems. The ideal candidate will have hands-on experience with Kubernetes, Docker, Python scripting, cloud platforms, and DevOps practices around CI/CD, monitoring, and incident response.

Key Responsibilities :

- Design, build, and maintain scalable, reliable, and secure infrastructure on cloud platforms (AWS, GCP, or Azure).

- Implement Infrastructure as Code (IaC) using tools like Terraform, Cloud Formation, or similar.

- Manage Kubernetes clusters, configure namespaces, services, deployments, and auto scaling.

CI/CD & Release Management :

- Build and optimize CI/CD pipelines for automated testing, building, and deployment of services.

- Collaborate with developers to ensure smooth and frequent deployments to production.

- Manage versioning and rollback strategies for critical deployments.

Containerization & Orchestration using Kubernetes :

- Containerize applications using Docker, and manage them using Kubernetes.

- Write automation scripts using Python or Shell for infrastructure tasks, monitoring, and deployment flows.

- Develop utilities and tools to enhance operational efficiency and reliability.

Monitoring & Incident Management :

- Analyze system performance and implement infrastructure scaling strategies based on load and usage trends.

- Optimize application and system performance through proactive monitoring and configuration tuning.

Desired Skills and Experience :

- Experience Required - 8+ yrs.

- Hands-on experience on cloud services like AWS, EKS etc.

- Ability to design a good cloud solution.

- Strong Linux troubleshooting, Shell Scripting, Kubernetes, Docker, Ansible, Jenkins Skills.

- Design and implement the CI/CD pipeline following the best industry practices using open-source tools.

- Use knowledge and research to constantly modernize our applications and infrastructure stacks.

- Be a team player and strong problem-solver to work with a diverse team.

- Having good communication skills.

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Founding Engineer:

As a Founding Engineer, you'll be responsible for designing, building, and launching our product to customers. Specifically,

• Since our team is lean and we plan to keep it that way - you’ll be one of the first five engineers in leading the zero-to-one journey of a product our customers are hungry for
• Lead technical design and implementation of the frontend and backend of the product with coaching and mentorship from world-class technical architects
• Have knowledge of (or learn) how to work with Shopify’s CLI
• Iterate quickly to create delightful user experiences, working closely with customers/ design partners
• Help us hire a world-class engineering team in the months ahead
• Our team is currently fully remote (with offices to be opened in Bangalore and Mumbai over next few months) and cross-border across San Francisco, Boston, and India - help us cultivate a remote-first, inclusive, diverse, and friendly culture
• Work directly with the founders with an ownership mindset

Skills and Experience:

• Prior experience working with backend tech stacks (e.g. Spring Boot, Ruby on Rails, Django, Laravel)
• Experience with service service-oriented architecture, writing REST APIs, unit testing, and architectural design
• Understanding of modern web stacks and architecture (HTTP, REST, GraphQL, WebSockets)
• Experience with SQL and NoSQL databases and other technologies (e.g. Mysql, Redis, Kafka)
• Prior experience working with frontend tech stacks (e.g. React, Angular, Vue.js)
• Prior experience working with frontend UI frameworks (e.g. Bootstrap, Tailwind CSS)

Job Requirements:

1. Responsible for making outbound calls and regular follow-up on leads assigned.

2. Build a strong relationship/Trust with customers by Understanding the customer.

3. Process the Revenue generation by following Cold calling and follow-ups frequently.

4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.

5. Strong enough to give revenue to the company and able to deliver results on time.

6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.

7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.

8. Handling customer queries and resolving the issues related to them.

9. He/she should have great communication and convincing skills and be able to reach targets.

10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.

2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)

4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled to the below CTC

India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)

US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation

2018, 2019, 2020,2021,2022.

• 3+ years proven work experience as a Mobile developer.
• Experience using web services (HTTP, REST, SOAP) using JSON, API and API Framework) .
• Good knowledge of object-oriented design patterns and Multi-threading concepts
• Good knowledge of the SQLite database and the Google Play Services like Push Notifications (fcm/sns)
• Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
• Knowledge of HTML5, Bootstrap, JavaScript,
• Experience with third-party libraries and APIs (like Facebook, Twitter, etc.)
• Proficient iOS and Android mobile app experience are a plus
• In-depth knowledge of at least two Framework/Libraries like React Native / Ionic / Framework7 / Aurelia / PhoneGap / Flutter and angular / react / vue / Mobile Angular UI/ Kendo UI.
• Knowledge of bench marking and optimization
• Mandatory : self sufficient developer and must have prior experience of hybrid development [atleast 3 projects]

• 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
• Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
• Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
• Excellent work ethic with result-driven attitude
• Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

• Dynamic and Pro-active, Fast-Paced
• Desire to make an Impact on Positive Customer Experience
• Ability to work independently without supervision
• Strong work ethic