Content Marketer (Bengali speaker)

Manages software development projects

Plans timeline, budget, and tasks

Coordinates with developers, designers, and clients

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Responsibilities:

• Writing clean and efficient codes for Android applications
• Monitoring the performance of live apps and work on optimizing them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Performing unit and instrumentation tests on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols

Key Requirements:

• You have experience in publishing an application on the Google Play store
• Familiarity with RESTful APIs to effectively integrate Android applications
• Proficient understanding of code versioning tools such as Git
• Familiarity with various testing tools
• You are a problem solver with good analytical skills

Skills: Java, Android SDK & NDK, MVVM/MVC/MVP

Responsibilities:

• Development and Integration of user-facing design elements with server-side logic.
• Design and develop backend API services and databases to serve frontend applications.
• Code for multi-platform environments.
• Build reusable code and libraries for future use.
• Ensure responsiveness of applications.
• Optimization of the application for maximum speed and scalability.

Skills and Qualifications:

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proficient in Angular JS or ReactJS, Node.js and JavaScript.
• Integration of multiple data sources and databases into one system.
• Management of hosting environment, including database administration and scaling an application to support load changes.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Creating database schemas that represent and support business processes in one or more database technologies such as Mongo, MySQL etc.
• Implementing automated testing platforms and unit tests.
• Proficient knowledge of a back-end programming language. (Depending on the specific case, a developer should have the knowledge of one or more of Python, Ruby, JavaScript etc.)
• Proficient understanding of code versioning tools, such as Git.

Academic Qualifications:

• Engineering degree from a reputed institute