E Commerce Manager /Digital Marketing Manager (Pharma) in Delhi

We are seeking detail-oriented and proactive Operations Interns to join our team remotely for a 3-month internship. This role is ideal for students or recent graduates interested in business operations, process management, and cross-functional coordination. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation. 

We are looking for a senior product design lead who can not only get hands on with business, analytics, UX and visual, but comes with great client handling, communication, team management and leadership skills.

Energetic, self-motivated, driven and ready to take on key responsibilities on the product and the business side.

Not a relaxed job. Will be hectic and would need someone who constantly has his/her eye on the ball.

Job includes directing a product, leading a design team and also owning parts of the UX design. Major role in visual design both on the product side and on the marketing and brand front.

Review Criteria:

Mandatory:

• Strong Engineering Manager / Lead Profiles
• Must have 8+ years of overall Software Engineering/Development experience
• Must have 3+ years of experience as Engineering Manager / Team Lead role, with ownership of technical direction, delivery, and people management
• Must have hands-on Backend development experience using Python or Java, with frameworks such as FastAPI / Django / Spring / Express (Node.js)
• Must have Frontend development exposure using ReactJS, JavaScript, HTML, CSS
• Must have experience designing and building APIs, services, and integrations, including system design, PR reviews, and architectural decision-making.
• Must have experience leading engineers end-to-end – mentoring, code reviews, execution planning, and improving team productivity/quality
• Must be from Product Companies / Startups (early to growth stage), B2B SaaS + Fintech industry is highly preferred
• This role will be 80% team management and 20% IC (hands on coding required)

Preferred:

• Tier 1 engineering college

Role & Responsibilities:

We’re looking for an Engineering Manager who treats engineering management as a systems problem, not a career milestone.

You’ll lead engineers while staying close to the technical core—owning architecture, modeling decisions, and execution quality in a domain where correctness matters as much as velocity.

Technical & Product Ownership:

• Build and evolve core platform features

Design and ship APIs, services, and integrations that power billing automation, usage metering, invoicing, revenue recognition, and financial reporting.

• Model complex financial workflows

Work deeply on pricing logic, proration, true-ups, multi-currency handling, approval workflows, and event-driven billing pipelines—where small decisions have long-term consequences.

• Make architectural trade-offs

Balance “ship it now” against “live with it forever” while scaling systems that process high-volume usage data and real-time financial calculations.

• Stay technically fluent

You won’t write code every day, but you’ll review PRs, catch subtle bugs, and guide design discussions with confidence.

Team Leadership & Management:

• Lead and grow the engineering team

Mentor and manage engineers across experience levels, setting clear expectations and raising the bar on ownership, execution, and quality.

• Create high-output systems

Establish clear problem definitions, focused execution cycles, code reviews that actually catch issues, and enough slack for engineers to think—not just ship.

• Debug team dynamics like software

Observe signals, form hypotheses, intervene deliberately, and measure outcomes—whether the issue is delivery, alignment, or collaboration.

• Build the team intentionally

Design interviews that surface real problem-solving ability, not just pattern matching. At this stage, every hire shifts the average.

Cross-Functional Collaboration:

• Work closely with Product, Finance, and Customer Success to translate real-world contract terms into correct, scalable systems
• Partner with stakeholders to solve ambiguous problems where requirements evolve and trade-offs are unavoidable
• Ensure systems remain accurate, auditable, and compliant as the product scales

Ideal Candidate:

• Must have 8+ years of engineering experience, with 3+ years leading teams or owning technical direction
• You’ve built systems where the hardest part was correctly modeling messy, real-world business logic
• You default to first principles when no documented solution exists
• You’ve grown engineers by giving them problems slightly beyond their comfort zone—and supported them through productive struggle
• You’re energized by constraints, ambiguity, and unsolved problems
• Billing, fintech, or payments experience is a plus—but curiosity and depth of thinking matter more than domain checkboxes

You Should Not Apply If:

• You need a fully defined problem before you can start working
• You moved into management to avoid technical complexity
• You optimize for process over outcomes
• You find edge cases annoying rather than interesting

Nice to Have:

• Experience with financial systems, billing platforms, or fintech applications
• Knowledge of SaaS business models and compliance frameworks
• API design and integration experience
• Prior experience working at a startup
• Not taking yourself too seriously.

Perks, Benefits and Work Culture:

• Variable: Based on performance
• ESOPs (for full time roles)
• Remote (USA)

Benefits (for full-time roles):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights 

Ideal Candidate

10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.

Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.

Proficiency in SQL, Python, and Scala for data processing and analytics.

Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.

Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice

Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.

Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery

Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).

Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.

Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.

Proven ability to drive technical strategy and align it with business objectives.

Strong leadership, communication, and stakeholder management skills.

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Technical Lead – Golang | AWS | Database DesignWork Model: Hybrid (Mandatory Work From Office for the first 1 month in Chennai, followed by remote work)

Location: Chennai, India

Experience: 8–12 Years

Budget: 1L ~ 1.2L MonthlyRole Summary

We are seeking an experienced Technical Lead with strong expertise in Golang, AWS, and Database Design to spearhead backend development initiatives, drive architectural decisions, and mentor engineering teams. The ideal candidate will combine hands-on technical skills with leadership capabilities to deliver scalable, secure, and high-performance solutions.

Key Responsibilities

Backend Development Leadership:

Lead the design and development of backend systems using Golang and microservices architecture.

Ensure scalability, reliability, and maintainability of backend services.Database

Design & Optimization:

Own database schema modeling, normalization, and performance tuning.

Work with MySQL, PostgreSQL, and NoSQL databases to design efficient data storage solutions.

Implement strategies for query optimization and high availability.

Cloud Infrastructure Management:

Architect and manage scalable solutions on AWS cloud services including EC2, ECS/EKS, Lambda, RDS, DynamoDB, and S3.

Ensure cost optimization, security compliance, and disaster recovery planning.

Technical Governance & Mentorship:

Review code, enforce best practices, and maintain coding standards.

Mentor and guide developers, fostering a culture of continuous learning and innovation.

Collaboration & Delivery:

Partner with product managers, architects, and stakeholders to align technical solutions with business goals.

Drive end-to-end delivery of projects with a focus on quality and timelines.

Production Support & Optimization:

Troubleshoot and resolve production issues.

Continuously monitor system performance and implement improvements.

Required Skills & Qualifications

Technical Expertise:

Strong hands-on experience with Golang in production-grade applications.

Solid knowledge of Database Design (MySQL, PostgreSQL, NoSQL).

Proficiency in AWS services (EC2, ECS/EKS, Lambda, RDS, DynamoDB, S3).

Strong understanding of microservices and distributed systems.

DevOps & Tools:

Experience with Docker, Kubernetes, and container orchestration.

Familiarity with CI/CD pipelines using tools like Jenkins, Maven, or GitHub Actions.

Soft Skills:

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities.

Ability to mentor and inspire engineering teams.

Shift + Return to add a new line

The Business Development Executive will be responsible for identifying and developing new business opportunities, building relationships with potential clients, and helping drive sales for the company’s digital marketing services. This role requires a proactive individual with excellent communication, negotiation, and relationship-building skills. The ideal candidate will have a strong understanding of the digital marketing landscape and a passion for sales.

Key Responsibilities

• Lead Generation & Prospecting.
• Must be having ability to reach US and Canada clients.
• Identify new business opportunities and generate leads through research, networking, cold calling, and attending industry events.
• Qualify and convert leads into opportunities through effective communication and follow-up.
• Conduct market research to identify potential clients in target industries.
• Engage with prospective clients to understand their digital marketing needs and objectives.
• Develop and deliver compelling sales presentations and proposals tailored to client requirements.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and repeat business.

Sales Strategy & Execution

• Collaborate with the sales and marketing teams to create strategies for client acquisition and revenue growth.
• Meet and exceed sales targets and KPIs on a monthly, quarterly, and annual basis.
• Finalize agreements and navigate contract negotiations to align with client needs.

Marketing Services / Analysis

• Stay up-to-date with the latest trends in digital marketing, SEO, PPC, social media, and other related services.
• Effectively communicate the company’s services and value propositions to potential clients.
• Provide feedback to the marketing team to refine service offerings based on client feedback and market demands.
• Maintain accurate records of all sales activities, client communications, and progress through the CRM system.
• Analyze sales data and metrics to identify opportunities for improvement and refine sales strategies.

Key Skills & Qualifications

Experience

• 0.6 – 4 years of experience in business development, sales, or digital marketing (preferred).
• Proven experience in lead generation, client acquisition, and sales growth.
• Familiarity with digital marketing services (SEO, PPC, content marketing, social media) is a plus.

Skills

• Strong communication, negotiation, and presentation skills.
• Ability to build and maintain relationships with clients and internal teams.
• Knowledge of CRM software and sales tools.
• Analytical mindset and ability to work with sales data to improve performance.
• Self-motivated, results-driven, and a strong team player.

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education: Bachelor's (Preferred)

Work Location: In person

• Design, develop, and maintain Java-based applications using Spring Boot and Hibernate frameworks.
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical solutions.
• Implement microservices architecture to build scalable and resilient systems.
• Write clean, efficient, and maintainable code adhering to best practices and coding standards.
• Conduct code reviews and provide constructive feedback to team members.
• Troubleshoot and debug issues to ensure optimal performance and reliability.
• Stay updated with the latest trends and technologies in Java development, microservices, and cloud computing.

We are one of the Fast-Growing Software System Integrator and Software Services Company focused on Communications IT. We combine our deep insight in communication industry, unmatched

technical expertise and comprehensive service portfolio to deliver to superior value to our Telecom Services Providers, ISVs and OEM customers. Since our beginning in 2006, we have grown in size and

scale. We bring in unmatched passion and commitment into each new engagement to make it a success. These qualities have earned us respect from customers across the world. Some of the most

well-known communication service providers trust us to design and manage their business-critical IT systems and processes.

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