Unilog
https://unilogcorp.comAbout
Unilog is a leader in connected product content and commerce, empowering businesses with the platform, content, and connectivity solutions they need to thrive in the digital landscape. By bridging the gap between manufacturers, distributors, and wholesalers, Unilog enables seamless product experiences that drive sales, improve efficiency, and keep businesses competitive.
Our comprehensive suite of solutions is designed to help organizations stay relevant, reduce their cost to serve, and unlock new growth opportunities. From advanced content management to robust commerce platforms, Unilog supports businesses in delivering consistent, accurate, and engaging product information across channels.
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Unilog provides connected product content and commerce solutions that help businesses sell more, stay relevant, and reduce operational costs.
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Machine Learning (ML)About Unilog
Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.
With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.
About the Role
We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation.
As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations.
Key Responsibilities
- Research Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation.
- Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact.
- AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings.
- Vector AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows.
- Automation AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes.
- Collaboration Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions.
- Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains.
Required Qualifications
- 4–10 years of experience in AI/ML, software engineering, or a related field.
- Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP.
- Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK)
- Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure.
- Strong problem-solving skills and a passion for innovation.
- Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment.
Preferred Qualifications
- Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security.
- Knowledge of data pipelines, MLOps, and AI governance.
- Contributions to open-source AI/ML projects or published research papers.
Why Join Us?
- Work on cutting-edge AI/ML innovations with the CTO Office.
- Influence the company’s future AI strategy and shape emerging technologies.
- Competitive compensation, growth opportunities, and a culture of continuous learning.
About Our Benefits
Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment.
Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class.
About Unilog
Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America.
With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail.
About the Role
We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation.
This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency.
Key Responsibilities
- AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling.
- Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load.
- Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses.
- Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience.
- Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows.
- Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs.
- Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation.
Required Qualifications
- 4–10 years of experience in conversational AI, automation engineering, or customer support technology.
- Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.).
- Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA).
- Familiarity with LLMs, intent recognition, and conversational AI frameworks.
- Strong analytical skills to evaluate and optimize AI agent performance.
- Excellent problem-solving, collaboration, and communication skills.
Preferred Qualifications
- Experience with agentic AI frameworks and multi-turn conversational flows.
- Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations.
- Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers.
- Exposure to SaaS, product-based companies, or enterprise-scale customer support operations.
Why Join Us?
- Be at the forefront of AI-driven customer support automation.
- Directly contribute to achieving up to 60% case resolution through AI workflows.
- Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions.
- Competitive compensation, benefits, and a culture of continuous learning.
Benefits
Unilog offers a competitive total rewards package including:
- Competitive salary
- Multiple medical, dental, and vision plans
- Career development and advancement opportunities
- Annual merit increases
- Generous time-off policy
- Flexible work environment
We are committed to fair hiring practices and advocate for diversity, equity, and inclusion.
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