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2015N/A

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ProductN/A

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6-50 employeesN/A

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ProfitableN/A
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Why join us
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Use%20Tars%20to%20make%20a%20Conversational%20workflow%20to%20talk%20to%20your%20Ad-Click%20Prospects.%20Give%20them%20a%20conversational%20post-click%20experience%20and%20convert%20them%20better.
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Jobs at Tars

QA Engineer
QA Engineer
at Tars

via Tars
Founded 2015
Products and services{{j_company_types[1 - 1]}}
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Location icon
Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
Best in industry6 - 9 lacs/annum

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Vinit Agrawal picture
Vinit Agrawal
Job posted by
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Vinit Agrawal
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Frontend Developer
Frontend Developer
at Tars

via Tars
Founded 2015
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{{j_company_sizes[2 - 1]}} employees
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Location icon
Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
Best in industry8 - 20 lacs/annum

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Vinit Agrawal picture
Vinit Agrawal
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Vinit Agrawal
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Customer Success Manager - Mid Market & Enterprise Specialist
Customer Success Manager - Mid Market & Enterprise Specialist
at Tars

via Tars
Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
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Location icon
Bengaluru (Bangalore)
Experience icon
4 - 5 years
Experience icon
Best in industry10 - 13 lacs/annum

Job Description: - Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer - Optimise product onboarding and processes and enable productization of onboarding - Collaborate closely with cross-functional teams to consistently deliver ROI to our customers - Work with Sales to enable successful handover & onboarding - Work with the Marketing team to build customer testimonials, case studies, and referrals - Identify mid market & enterprise customer pain points and provide active feedback to the product team - Owns churn and actively performs churn analysis, working to reduce churn to zero Requirements: - 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support - Proven record of establishing & maintaining relationships with enterprise customers - A data-driven mindset with a commitment to drive a consistent engagement process - Flexible, quick learner and thrives in a small team where ownership is key - Exceptional communication skills is mandatory - Highly organized & detail oriented - Capable of cross-functional coordination to drive outcomes - Work during US hours - 4 PM to 2:30 AM IST (approx)

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Charanya Rengarajan picture
Charanya Rengarajan
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Charanya Rengarajan
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Customer Success - Engagement Specialist
Customer Success - Engagement Specialist
at Tars

via Tars
Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
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Location icon
Bengaluru (Bangalore)
Experience icon
0 - 2 years
Experience icon
Best in industry6 - 7 lacs/annum

Job Description: - Engage with customers post-sale for onboarding and feature adoption, ensuring customer satisfaction - Effectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users & drive expansion - Own Net Promoter Score and product reviews in platforms such as G2 Crowd, Capterra, etc - Escalate customer concerns and issues to the product and engineering teams - Monitor customer activity before and after the engagement and present data to the management - Actively identifies at-risk customers and takes action to retain them. - Performs churn analysis and give suggestions for improvement - Identify account growth opportunities before renewals and reach out to customers for upsells Requirements: - Strong critical thinking, data-driven and analytical - Dives deep into the product and closes the feedback loop with the development team - Excellent English communication (both verbal and written) skills is mandatory - Self starter, takes initiative and capable of working in a time-sensitive environment - Comfortable working in a small team, taking ownership of responsibilities Preferred Background: - Skills first, background next. We are looking for learners with strong problem solving skills - Background in Business Analysis, Customer facing roles like Account Management, Support, Sales etc is a plus. -Work during US hours - 4 PM to 2:30 AM IST (approx)

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Charanya Rengarajan
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Charanya Rengarajan
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People hiring at Tars

Vinit Agrawal
Hiring at Tars
Ish Jindal
Founder
Charanya Rengarajan
Customer Success
Abhilash Mishra
Hiring at Tars
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