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Duties and Responsibilities: Technical Consultant Be able to achieve understanding of Seclore products and gain expertise Responsible for technical implementation and upgrade of Seclore product Responsible for handling technical conversations with client’s IT team Responsible for understanding and learning the new concepts that customer will introduce you to Understand the processes at customer end as far as technical implementation is concerned. Understanding and documenting the customer infrastructure Perform testing of new features before upgrading in the production environment Handle multiple technical deployments at the same time with varying degrees of complexities Work with the support and engineering team with assorted expertise Multitasks and works well in a fast-paced environment Train users in IT systems Trainer Work with leadership and internal teams to understand requirements / expectations and objectives Acquire knowledge on Seclore solutions, underlying technologies and market drivers in order to develop the appropriate training Design course curriculum to meet training objectives for the targeted audiences Develop training programs, selecting the appropriate training method to meet learning objectives and to suit the intended audience Team up with the appropriate internal or external resources for production of self-paced training or video training Produce and publish training schedules Deliver training using the most appropriate training technique As required, coordinate with subject matter experts to augment the delivery of training Test participants on the knowledge that was imparted and share feedback with the appropriate leaders in the organization Keep and report data on completed courses, absences, issues etc. Observe and evaluate the effectiveness of training programs. Make improvements as necessary Organize, facilitate forums of interaction, learning and action for the relevant audiences Create domain and industry practice documents and share best practices within the organization Skills and Competencies Technical Consultant: Essential o Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product o Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters o Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy o Proactive thinking with “can do” attitude o A team player with excellent communication skills, both verbal and written o Analytical mind with problem-solving abilities o Customer service orientation Preferred o Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10) o Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP o Knowledge of computer security procedures and protocol. o Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP Trainer: Essential o Proven experience as trainer o Phenomenal communication, presentation and public speaking skills Preferred o Understanding of effective teaching methodologies and tools o Willingness to keep abreast of new techniques in training
About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognitions: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR Job Description: - We are looking a talented and competitive ISR that thrives in quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You should be comfortable making calls per day, working with channel partners, generating interest, qualifying prospects and closing call. • Source new sales opportunity through inbound lead follow-up and outbound call and emails. • Understand customer needs and requirements. • Route qualified leads to the sales team for further development and closer. • Close leads and achieve quarterly targets. • Research accounts, identify key players and generate interest. • Maintain and expand database of prospect customers within the given territory. • Team with sales team to build pipeline and close deals. • Perform effective online demo to prospects. Candidate Profile: • Qualification - MBA / B.com / B.A • Proven Inside sales experience. • Strong phone presence and experience dialing calls per day. • Proficient with corporate productivity and web presentation tools. • Excellent verbal and written communication skills. • Exposer to salesforce desirable. • Strong listening and presentation skills. • Ability to multi-task, priorities and manage time effectively. • Working Knowledge of Microsoft, Word Excel, PowerPoint.
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognitions: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR https://bit.ly/2CAwvSb As a Presales Consultant for Customers you will need to: Engage with prospective customers to pitch Seclore’s products and solutions to meet their business requirements Work with IT and Business users to map Seclore’s offerings to their business scenario, systems and applications Have an excellent understanding of the product features and be able to assemble a Business Solution by using various product capabilities Develop and deliver high quality Client Solution Presentations, Demos, user trainings and documentation during the Product Evaluation phase of the sales cycle Effective documentation of Proposals, Respond to prospect RFPs, RFIs…etc. Create opportunities for increasing the solution scope of Seclore’s offerings during the prospecting phase Proactively create documentary artifacts like business cases, usage scenarios,competitive landscape, solution blue prints, FAQs, meeting notes...etc. Understand competitive landscape and share the knowledge among team Build relevant relationships with the customer/prospects during the sales cycle Actively work with the Partner ecosystems and enable partner resources Work side by side with cross functional teams like the implementation, support, product engineering and integration teams to ensure successful completion of project milestones for Proof of Concept, Testing and Sign-off during the Product Evaluation phase Provide regular and adequate end user feedback to the product team Keep up-to date with latest technology trends in the Information Security Industry and also on competitive offerings. Candidate Requirement:- You should have: A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 5-6 years of relevant experience in the software industry, preferably in IT Security domain. Experience working as a Presales consultant/ Sales Engineer in Enterprise Software solutions domain. Should be currently in a Customer facing field Presales role. Should have experience into conducting Demonstrations, POC. Excellent communication and presentation skills to demonstrate solution concepts via visual representations. Fluent in English. Ability to manage customer expectations and work independently on project assignments. Should be in a quota driven role currently. It would be nice if you have: To have understanding of IT security domain like Encryption, DLP, Information Classification, SAML, AD, LDAP etc. Knowledge of other technologies like Document Management Systems, ERP (SAP etc.), APIs. A certification in the knowledge areas related to information security, business process management or IT infrastructure would be a PLUS. Personal Attributes we are looking for: An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making. A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognitions: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR https://bit.ly/2CAwvSb Job Responsibilities: Engage with our existing and prospective customers and help them to adopt Seclore’s products and solutions to meet their business requirements Ensure consistent growth in the product awareness, adoption and usage by Seclore’s customers. Show case product and solution concepts via presentations, demos, user evangelization and effective documentation Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client's requirements Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes...etc. Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project Communicate progress and expectations, escalates problems for awareness and resolution Lead client training sessions Support clients through go-live process and play key role in promoting solution adoption and usage Provide regular and adequate end user feedback to the product team Create opportunities for upselling of Seclore’s offerings Job Requirements: A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 4-5 years of experience in software or consulting industry. Must be able to manage multiple projects utilizing strong planning and organizational skills Outstanding verbal, written and presentation skills to demonstrate solution concepts Strong interpersonal skills with ability to influence and build effective customer relationships Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning. Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support Ability to set and manage customer expectations, and work independently on project assignments. Must be able to travel, providing on-site consulting work to clients when required and have the ability to work remotely from the office. It would be nice if you have: Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills Experience working for leading technology consulting companies Knowledge of the BFSI industry segments Knowledge of information security procedures and practices A certification in the knowledge areas related to information security, business process management or IT infrastructure Personal Attributes we are looking for: Analytical nature with the ability to solve complex business issues A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners. Extremely detail oriented and passionate about customer’s success
