Mobikon
https://mobikon.ioAbout
Mobikon is the leading Customer Engagement & Analytics platform that enables the Restaurant Industry to Engage Customers, Gain Insights & Drive Revenue through Big Data & an automated CRM Platform.
With over 700 brands spanning 3000+outlets across 9 countries of Asia and the Middle East, Mobikon has engaged over 9,000,000+ customers and has powered 3,200,000+ reviews. Headquartered in Singapore, the company has 7 offices located across Asia and Middle-east.
Specialities
1. In store feedback platform for restaurants
2. Single CRM (Customer relationship management) dashboard
3. API integration systems
4. Social Media Integration
5. Automated email/SMS marketing
6. Website development for hotels, resorts, and restaurants
7. Social media marketing
Company social profiles
Jobs at Mobikon
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JavaWho Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 5 countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.
Who Are You?
Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you'll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases.Great communicator who values being part of a close-knit team and a collaborative atmosphere.
You Will Own:
- Understand product workflows and identifying use cases.
- Maintain a document repository of new feature sets in the product.
- Creating effective test plans, test cases and execute them.
- Minimize manual testing by identifying high ROI test cases and help in automating them.
- Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
- Track multiple projects/tasks simultaneously.
- Develop formal QA processes and integrate them into our current Agile SDLC process
- Collaborate with the development team to ensure overall quality of our online platform
- Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
- Defect tracking and management, Test Management and STLC activities.
- Manage a team of manual and automation engineers
You Have:
- Engineering degree in computer science or equivalent.
- Minimum of 5 yrs of experience in Quality Assurance.
- Should have 1 yr of experience in Automation.
- Minimum 2-3 yrs of solid experience in team management and business deliverables is a must for this position.
- Must have a product-based experience.
- Strong SQL/database knowledge.
- Excellent analytical problem-solving skills and breakthrough attitude
- Proven track record of working with product management, and developers in an agile environment.
- Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks.
- Very high ethical standards.
- Must be articulate, organized, detail-oriented, and the ability to multi-task.
- Must have exposure to startup industries.
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AI voice employees that handle the work nobody wants to do. Customer calls at 11 PM. Follow-ups that slip through the cracks. Onboarding that takes forever. These aren't just tasks—they're the things that keep great people from doing great work.
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