Responsibilities: Must be able to understand an accurate life cycle for each type of customer. Should also understand how the customer progresses through each step — from onboarding to retention and loyalty Get in touch with clients proactively to help them achieve success from the platform Cross selling and upselling- Identifying opportunities in areas where additional feature or upgrade helps the customer. Get feedback from users and make use the data to identify plan next line of action Ensure renewals, identify and take corrective action against churn possibilities. Requirements: Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyze Data- Have an eye for surveys and customer research. Need to be organised, to be able to organize thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us.
LiveHealth is seeking a Field Sales Representative to join us and increase the number of labs usingLiveHealth. In this role, you’ll have the chance to help us define and grow our sales team and process asour small company scales.You’re an outgoing and friendly person who is motivated by building relationships. It’s easy for you tocommunicate with others - both listening and empathizing as well as getting your point across in a clearand concise manner. You’re naturally curious, and don’t stop asking questions until you fully understandthe situation. While you are competitive by nature, you like working in a team environment and aremotivated by the success of those around you. Above all, you are passionate about sales and and abouthelping people solve their problems.What you’ll do● Schedule and meet the identified prospects● Understand the needs of the prospects and map them to exact product offerings● Explain the ROI and product benefits to the prospects● Product demonstration & presentation● Communication with the sales team (verbal/ written) about customer requirements, interactions● Optimize and improve the processes on the current sales team● Participate in conferences, events and meetings along with the sales teamWhat we’re looking for● Minimum 2 years of relative field sales experience: Software, IT, SaaS or Cloud-Hosted solutions.● Track record of over-achieving quota● Familiarity with different sales techniques and pipeline management● Strong communication, negotiation, and interpersonal skills● Self-motivated and driven● Startup experience is a plus.● Good command on local languages
Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.
Responsibilities 1 - 2 years of software & IT services sales development / lead generation experience required Identify, qualify and cultivate new sales leads through subscribed databases, publicly available sources such as LinkedIn, events, referrals, and follow-up calls Schedule and conduct qualification calls for prospects in a clear and compelling way with a high level of passion for our solutions Achieve monthly sales targets such as a number of demos scheduled, qualified opportunities, weekly activities, and appointment setting. Acquire research and further contact information where needed Manage leads and develop strong relationships Communicate regularly with colleagues, management, and potential prospects Prospect potential clients through networking and finding the best way to connect with them Reconnect and build relationships with cold leads and continuously build the pipeline RequirementsCandidate must be primarily self-driven, with the ambition to effect industry wide impact through implementation of LiveHealth Candidate must be aligned with the LiveHealth’s vision and work culture1+ year(s) of sales development experience. B2B experience in selling over the phone and through strategic emailing. Strong research skills Proficiency with MIS platform (especially any CRM)IT service/ Solutions Selling experience
ResponsibilitiesInteract with users through a series of actions and answer all queries, resolve issues via chat.Maintain and update records for daily queries and escalation.Support the roll-out of new application features.Troubleshoot systems, network problems, diagnosing and solving software issues at users end.Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.RequirementsMust be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.Effective written and spoken English communication skills.Must be Articulate and Spontaneous in Active conversations to handle tough situations.Ability to recognize the sensitive nature of issues and maintain confidentiality.Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.The willingness and curiosity to learn new environments and develop new skills.A high degree of intensity, follow-through, and collegiality.Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.Ability to thrive in high demand, high-pressure situations.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
We’re looking for someone special. Someone who likes talking with customers (salespeople and sales managers) and learning about their real-world problems and goals. Someone who can synthesize various use cases into a clear problem statement. Someone who cares deeply about product details, can wireframe potential solutions and can discuss nitty gritty with engineers. Responsibilities: Talk with customers to discover & define their needs, understand their problems, and document their use cases. Turn vague into the concrete. Write problem statements that clearly define shared needs across customers, enabling designers & engineers to craft effective solutions. Collaborate with a Product Designer and Engineers on speccing & designing potential solutions, providing a voice of the customer, and validating solutions with customers to ensure their real problems are solved. Prepare for launches: work with Marketing team on positioning/collateral, manage beta testers, write FAQs, set metrics goals, measure success, and share learnings. Work with our Head of Product/Engineering and founders on product direction and roadmap. Experience Experience working in a dynamic startup environment 3-5 years of relevant experience in product management
Responsibilities Prospect, Demo, and Close new customers. Pursue all qualified prospects via cold calling and emailing. Schedule and perform virtual demos on a flexible schedule (International customers). Close prospects over phone, email, and in-person. Negotiate and draft contract rates and terms. Requirements Minimum 1 years of relative sales experience: Software, IT, SaaS or Cloud Hosted solutions. Demonstrated ability to manage multiple tasks with shifting priorities and varying deadlines. Must have experience in performing web/virtual demos. Must have prior success in a carrying a Monthly/Quarterly targets Good communication skills to be able to talk to customers. Startup experience is a plus.