Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.
We’re looking for someone special. Someone who likes talking with customers (salespeople and sales managers) and learning about their real-world problems and goals. Someone who can synthesize various use cases into a clear problem statement. Someone who cares deeply about product details, can wireframe potential solutions and can discuss nitty gritty with engineers. Responsibilities: Talk with customers to discover & define their needs, understand their problems, and document their use cases. Turn vague into the concrete. Write problem statements that clearly define shared needs across customers, enabling designers & engineers to craft effective solutions. Collaborate with a Product Designer and Engineers on speccing & designing potential solutions, providing a voice of the customer, and validating solutions with customers to ensure their real problems are solved. Prepare for launches: work with Marketing team on positioning/collateral, manage beta testers, write FAQs, set metrics goals, measure success, and share learnings. Work with our Head of Product/Engineering and founders on product direction and roadmap. Experience Experience working in a dynamic startup environment 3-5 years of relevant experience in product management
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities Prospect, Demo, and Close new customers. Pursue all qualified prospects via cold calling and emailing. Schedule and perform virtual demos on a flexible schedule (International customers). Close prospects over phone, email, and in-person. Negotiate and draft contract rates and terms. Requirements Minimum 1 years of relative sales experience: Software, IT, SaaS or Cloud Hosted solutions. Demonstrated ability to manage multiple tasks with shifting priorities and varying deadlines. Must have experience in performing web/virtual demos. Must have prior success in a carrying a Monthly/Quarterly targets Good communication skills to be able to talk to customers. Startup experience is a plus.
Core Skills Strong senior level Linux OS experience & troubleshooting skills Experience with application debugging, performance, scalability & capacity planning expertise Prior experience in architecture solutions to leverage the best of Cloud infrastructure Experience on setting and working on enterprise level auto deploy, system configuration tools Desirable Skills Experience with tools and software required for managing system / server /cloud ops Experience with F5 load balancers, networking theory and protocols (TCP/IP, HTTP, NTP, DNS) and hardware components Experience 2+ years experience on server scripts, shell, python Experience working in a dynamic startup environment