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Founded :
2020
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Convin is an AI-powered conversation intelligence platform that enhances the performance of customer-facing teams in sales, support, and collections. Founded in 2021 by a team of IIT-Delhi alumni, the company is based in Bengaluru, India. Convin has raised $6.5 million in Series A funding and $2.1 million in seed funding to develop its technology. The platform offers a range of services, including automating outreach, providing real-time guidance during live calls, and delivering objective quality assurance through conversation analysis. Convin's product suites focus on real-time assistance, post-interaction coaching, and detailed analytics on customer sentiment and behavior. The company targets various industries, including insurtech, fintech, e-commerce, and healthtech, aiming to improve customer retention and collections efficiency through data-driven strategies.
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Convin.ai is an AI-backed contact center software company that uses conversation intelligence to record, transcribe, and analyze customer conversations. They provide solutions for sales, support, and collections teams to maximize business output across customer-facing interactions.

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