11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali 

Location:

• Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
• Kasba Industrial Estate - Kolkata
• Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 

Joining:

Immediately.

IT Project Manager – Team Lead 

About the position:- 

Responsibilities as a Project Manager:

• Stakeholder management, Budget management.
• · Merck specific Processes for project execution.
• Like Risk, info class, IT security etc.
• · Client communication and updates.
• · Daily monitoring and follow-up with development, testing, implementation teams for status update.
• · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
• · Close monitoring of allocation and utilization.
• · Status reporting to LT and stakeholders. ·
• Responsible for testing and releases. Coding standard and Documentation for project.
• · Responsible for Change and Risk management for the project.

The role requires you to:

• Answer client queries related to use of Superset software product, on email channel, and largely phone channel
• To understand queries, resolve them by providing ways to achieve use cases using Superset tool
• Ensure customer success by providing timely resolution
• Write documentation and FAQs

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

Openings :

Customer Support : Voice & Non-voice

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

Technical Support : Voice & Non-voice

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

Benefits :

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

Skills Required :

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

Documents Required :

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************

Company : BPO

Position: voice process
Location: Kalyan Nagar HRBR layout _ Bangalore

Hindi and English Mandtaory 
Experience 6 months + 
Freshers 

Good at communication