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Responsibilities & Duties: Making Call to Customers, Maintaining the Database, Online Sales
Prepare and follow up on sales quotations made to clients.
Will be responsible for client retention, per client revenue optimization & renewals.
Handle client queries/escalations.
Should have effective sales & negotiation ability.
Interacting with vendors for product upload in their respective Domain.
Manage and create product listing and another day to day activities on portal
Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.
Job Summary:
The company is seeking a highly motivated individual to join our growing team. The ideal candidate will play a pivotal role in scaling our business by closing deals, generating leads, and managing strategic partnerships. This role offers the unique opportunity to work closely with a visionary entrepreneur and shape the future of community-building in the digital space.
Key Responsibilities:
Sales and Deal Closure:
-Identify and target potential clients in the US and India who can benefit from the company's SDKs and community-building solutions.
-Build and maintain a strong sales pipeline, track leads, and convert opportunities into profitable deals.
-Negotiate contracts and agreements to secure new business partnerships.
Lead Generation:
-Implement a comprehensive lead generation strategy, including outbound prospecting, networking, and leveraging industry events.
-Collaborate with marketing to create and optimize lead-generation campaigns.
Partnership Management:
-Identify and cultivate strategic partnerships with other companies and platforms to enhance the company's offerings.
-Manage and nurture existing partnerships to drive mutual growth and success.
-Collaborate with cross-functional teams to ensure the successful execution of partnership initiatives.
Qualifications:
-2+ years of proven experience in business development, sales, or related roles in SaaS/PaaS/AI industry
-Previous entrepreneurial experience is highly desirable
-Strong negotiation and communication skills
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Inside Sales Associate Responsibilities:
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss our insurance product.
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits of the policy
- Issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
- Scout and identify potential clients with need for insurance coverage
- Contact potential customers through calls, emails and arranged meetings
- Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
- Ensure company policies and procedures are maintained when conducting the sales of insurance services
- Discuss with clients to obtain information in order to provide Quotation.
- Facilitate the payment and handover to post sales team.
Requirements:
- SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
- Minimum of 4-5 hours of calling per day required.
- Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Previous working experience in Insurance.
- Excellent communication and presentation skills
- Resilient spirit and a persistent nature
- Impeccable interpersonal skills and friendly attitude
- Well organized with time, excellent time management abilities
- Should be a graduate.
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking complete ownership of the annual, quarterly and monthly sales targets and then draft and drive the action plan for it
- Planning and achieving revenue targets on every product line, always sensing the market response for products and accordingly sharing inputs for product enhancement
- Targetting to ensure that every product line becomes the best in its category in the next one year
- Setting up the best suited approach of inbound lead generation and sales conversion for each product line
- Aligning with the sales and growth objectives of the organisation and then planning a strategy - both inbound and value based outreach to connect with the key stakeholders, building relationships, regularly engaging them and creating project and revenue growth as per targets.
- Reviewing and managing our Google Ads, India Mart and all other lead generation sources, and refining them for maximum revenue growth.
- Heading all digital sales in coordination with a digital sales manager, and integrating/ managing/ drafting the efforts being made towards inbound lead generation.
- Searching, pitching and closing immediate sales opportunities in CSR, NGOs, Govt Projects and Schools
- Identifying key personnel, building leads, connecting with them, building relationships, understanding their vision and needs, and finding the right connect to share about our work, our solutions, how it aligns with their vision.
- Sustaining relationships with the existing partners and new partners and planning ways to regularly engage them
- Coordinating with our project and operations team to capture stories, impact case studies and sharing them with the project funders and stakeholders
- Creating project proposals, concept notes, sales collateral in collaboration with our content and design team
- Working with our Digital Sales person to following up on relevant leads and close them
- Working with our marketing team to share thoughts and ideas around brand building, which will enable you to attract more relevant leads
What you need to have:
- Proven & Relevant sales experience in the social sector/ education of at least 2-5 years
- MUST BE FROM EDTECH SALES
- Achieved proven annual revenue targets at least between 1 to 3 Crores.
- Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature
- Excellent communication and storytelling skills in English - both written and oral, Excellent email, video chat and video demo capabilities for best of sales over digital means.
- Should be well versed with all latest digital sales strategies
- Should have a track record of engaging with and establishing long term relationships with multiple stakeholders
- Track record of developing and implementing strategy and delivering measurable results towards the realization of organizations sales goals
- Candidates with established network, relationships in CSR, NGOs, government, Education and in the social sector will be preferred
- High on energy, very agile and leadership traits with the ability to deliver results
- Must be task oriented with an excellent sense of logic, highly organized and capable of handling multiple stakeholders
- An undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to learn and do anything
- An experienced sales professional with clear revenue generation and scaling experience in social sector and education
- An extremely passionate social ed-tech enthusiast who understands the segment and carries a burning aspiration to be the best in this business.
- Someone who is self motivated, hungry for holistic growth, and has the skills and ability to manage multiple product lines and divisions with month on month revenue responsibility
- Someone who can convert inbound leads, partner and distributor enquiries, govt sales possibilities into revenue and pipeline building consistently
- Some one who can setup a pan country distribution/ partner network, build a strong in bound and active sales process to schools via regional partners and via inbound enquiries.
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