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· Self-driven individuals with 4 to 7 years of relevant information security experience.
· Should have adequate experience in dealing with disparate teams.
· Previous experience on medium and large platforms, with multiples technologies/vendor.
· Worked under high pressure situations (priority incidents/urgent delivery)
Essential Requirements:
· Hands on experience on NGFW such Cisco, Juniper, CheckPoint, F5/ASM
· Hands on experience on IDS/IPS management, Web Proxy, Application Firewalls; Load Balancers.
· Hands on vulnerability scanning experience.
· Hands on NAC management , Cisco ISE, RSA SecureID experience.
· Knowledge of Information security standards, policies, controls and structures prevalent in the industry.
· Strong technical understanding of network fundamentals(Routing, Switching) and common Internet protocols( HTTP, SNMP, TLS, DNS etc.)
· Experience in regular operational/health check of platforms and applications.
· Experience in writing Operational documents such as system operating guides.
Desirable Requirements:
· Previous working experiences with managing SIEM platform.
· Previous experience in security monitoring and incident response.
· Sound understanding of IT Service Management disciplines in line with IT industry standards and best practices, e.g. ITIL
· Routing, Switching knowledge
· Unix, Windows Operating system knowledge
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Description
The Security Cloud Engineers form part of the Security Engineering team and are primarily responsible for building and maintaining a cloud environment for hosting security tools and for maintaining the cloud security tools that are used to secure production clouds. This is a proactive role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies.
The role would suit someone who has worked with a diverse set of IT/security products across a large on-premise infrastructure managed in house and who has experience of supporting the environment and who has existing experience of working with and securing cloud technologies.
Responsibilities
The responsibilities of the Information Security Cloud Engineers are:
- the support and maintenance of Cloud Security Tooling and Platforms including:
- implementing policy changes
- performing daily, weekly and monthly checks
- monitoring the availability of systems and responding to alerts
- monitor the capacity of systems & supporting infrastructure and project future capacity
- identifying and resolving issues
- preparing status reviews and reports
- managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- to maintain a good working knowledge of current infrastructure and future trends
- to deliver excellent customer service
- to work with the third-party suppliers of the Security Products
- to maximise security value from existing investments
- to assist the wider Information Security Engineering team with the development of the security tooling
- to work collaboratively with wider Information Security team. This would include working with: The Incident Response team, assisting with incidents; and with the Security Consultants to provide additional technical knowledge
- to take part in post incident reviews and propose engineering resolution to improve results in any future recurrence
- to recognise that telemetry for security products will increasingly be curated in the cloud and be prepared to develop API endpoints and connections to collect and collate this knowledge
- to participate in the Information Security On-Call rota.
Essential Experience & Skills
- Proven experience of supporting IT/Security Infrastructure
- Strong technical background
- Hands of experience with a least 1 of the main cloud vendors (Amazon Web Services, Azure, Google Cloud Platform)
- Experience of Cloud Security Tools (e.g. AWS Security Hub, Azure Security Centre)
- The ability to pick up and learn new technology approaches and make rapid decisions on the best way to use these technology advancements for the betterment of the overall security posture.
- Excellent communication skills as the ability to communicate effectively, constructively, confidently and professionally is key to the success in the role as is the ability to work with IT and Information Security teams and the wider business.
- An excellent knowledge of Information Security principles and an understanding of the Cyber Kill Chain, MITRE ATT&CK and other information security defence and intelligence frameworks.
- Keen attention to detail and excellent analytical skills.
- Ability to actively manage workloads to meet business and department requirements.
Desirable Skills
- One or more technical Information Security Certifications such as:
- CompTIA: Security+
- GIAC Certification: GCWN, GSEC
- One or more cloud certifications such as:
- AWS Certified Solutions Architect – Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Certified Cloud Security Professional (CCSP)
- Degree in an Information Security / Computing discipline
- Experience in ITIL concepts
- Experience working within in an Agile framework
- Experience with all the main cloud vendors (Amazon Web Service, Azure, Google Cloud Platform)
- Experience with Security Tools such as:
- Internet Filtering
- Email Filtering
- EndPoint Detection and Response
- Host Based Firewalling, HIDS/HIPS
- Antimalware
- Familiarity with a programming or scripting language
- Familiarity with regex / regular expressions
- A working knowledge of financial services and the typical business processes involved together with the threat actors and their relevant tactics, techniques and procedures would be of significant advantage.
Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
Amazon Web Services (AWS)What will you do?
- Act as senior level escalation point for technical remediation of incidents and service requests.
- Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
- Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
- Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
- Test upgrades and patches from development team prior to client rollout
- Document the Interface testing and other details, update and complete all handovers.
- Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
- Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.
Technical Competencies you’ll possess:
- Strong Linux and Windows Administration skills
- In depth knowledge of the windows servers & Linux servers.
- Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills.
- Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
Qualifications & Responsibilities
Year of Experience : 3- 8 yrs
Location : Bangalore, Delhi, Mumbai, Pune
Work on ISO 27001 & NIST based Information Security Management System implementation and sustenance.
- Responsible for SOX (IT Security Controls) and track the monthly/quarterly/annual control reports and drive effectiveness of SOX controls.
- Work on Business Continuity Planning, IT Disaster Recovery as per ISO27001 & NIST requirements
- Assess information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/risk
- Conduct Information Systems audits covering IT infrastructure assets
- Working knowledge in security domains such as: security governance policies and procedures, risk management, compliance, access control, network security, security architecture, security incident response, disaster recovery, business continuity management, privacy and data protection
- Experience in leveraging industry standards and frameworks such as ISO/IEC 27001, NIST CSF/800-171, etc.
- Possesses certifications such as ISO27001 LA. CISSP, CISA certification- preferred
Why NCG?
WHO WE ARE DRIVES WHAT WE DO!
We Don't build the organization; we create an everlasting family. Our people express a sense of winning together when times are good and sticking together when times are tough.
Are you a Doer or Achiever?
Well, at NCG, our doors are Open for Doers and Achievers alike. We are a Cult where we create, innovate, learn and Contribute in a comfortable, transparent, and fair environment.
Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more!
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