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Summary

Join Dreamcast, a leader in the event tech industry, as our new Client Servicing specialist. Embrace the opportunity to contribute to creating exceptional event experiences by blending client servicing with cutting-edge streaming technology. In this role, you'll be at the heart of ensuring client satisfaction by offering tailored tech solutions for virtual, hybrid, and in-person events. Collaborate closely with our diverse team of developers, designers, and event planners to bring innovative ideas to life, ensuring each event is memorable. Unique to this position is the chance to grow within an environment that values creativity and continuous learning. As part of the Dreamcast family, you will have access to unparalleled growth opportunities in the evolving Event-Tech landscape. This role is perfect for individuals passionate about technology's power to transform events, aiming to deliver first-class service while pushing the boundaries of what's possible in the event industry.

Responsibilities

• You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and enthusiasm at every stage of their event-planning process.
• We expect you to conduct thorough onboarding sessions for clients, guiding them through our SaaS products and demonstrating how these solutions can enhance their event experiences.
• You shall coordinate closely with our technical team to troubleshoot any issues that arise during the setup or execution of virtual, in-person, or hybrid events, providing timely and effective solutions.
• You will be responsible for managing client expectations, keeping them informed about project progress, and setting realistic timelines to ensure a seamless experience.
• We expect you to gather client feedback post-event, analyzing it to identify areas for improvement in our services or technology suite, thereby contributing to continuous product enhancement.
• You shall keep abreast of industry trends and developments, sharing insights with both clients and our internal teams to foster innovation within our event tech solutions.
• You will develop tailored proposals that match the specific requirements of each client, incorporating our range of tech solutions to meet and exceed their event objectives.
• We expect you to participate actively in team meetings, offering creative ideas and strategies for enhancing client satisfaction and driving the growth of Dreamcast's event tech suite.

Requirements

• You must possess strong technical skills with the ability to swiftly troubleshoot streaming issues during live events, ensuring a seamless experience for all attendees.
• You should have a deep understanding of various streaming platforms and technologies and be capable of advising on the best solutions tailored to each event's unique needs.
• You are expected to maintain excellent communication with clients, understanding their requirements and providing updates throughout the event planning and execution process.
• You must demonstrate proficiency in using our Event-Tech Suite software, effectively managing and integrating it into client events for an enhanced experience.
• You will be responsible for conducting pre-event testing and rehearsals, guaranteeing that all technical aspects operate flawlessly.
• You ought to collaborate closely with other team members to develop innovative event concepts that leverage our technology to meet and exceed client expectations.
• You are required to provide training and support to clients on how to use our SaaS products effectively, ensuring they maximize the value of our services.
• You should actively stay informed about the latest trends and advancements in event technology, applying this knowledge to continually improve our offerings.

Skills

• Client relationship management
• Streaming technology expertise
• Event planning proficiency
• SaaS product knowledge
• Technical troubleshooting
• Digital content distribution
• Customer service excellence
• Hybrid event coordination
• Project management skills
• Virtual platform navigation

Organisation: A Fintech startup in Mumbai.

Responsibilities:
● Work in close coordination with senior management to define strategy and targets for FI Partnerships
● Develop the pitch, collateral, presentations and other supporting material to adequately demonstrate risk/reward for the Financial Institution partners
● Generate leads pipeline (inbound and outbound) and implementation plan
● Lead and prepare presentations to Financial Institutions
● End to end management of the process for acquiring partners for the platformincluding conclusion of commercials, legal agreement, system integration etc
● Coordination with internal teams like Legal, Credit Risk, Product etc and with external teams of the Bank or Financial Institutions
● Progressively reduce financing cost profile across the platform and NBFC
● Work on arranging for debt funds for the NBFC from other Financial Institutions
● Work with Banking partners to actively participate in joint marketing and other efforts to drive customers both from open market and existing customers of thepartner
● Work with the external stakeholders to develop products and new markets, identifybusiness opportunities
● Track and improve on conversion from leads to closure
● Manage relationships and help resolution of issues in case of any with the Financial Institutions &Regular reporting of performance
● Develop deep relationships with Financial Institutions like Banks, NBFCs etc

Education: Tier1/ Tier 2 college candidates preferred.

Qualifications: knowledge of financial products (esp lending and credit) and regulatory environment

Ideal Experience in an NBFC, Bank (preferably on corp banking sales) or FI business development role in other Fintech companies

• Work in close coordination with senior management to define strategy and targets for FI Partnerships
• Develop the pitch, collateral, presentations and other supporting material to adequately demonstrate risk/reward for the Financial Institution partners
• Generate leads pipeline (inbound and outbound) and implementation plan
• Lead and prepare presentations to Financial Institutions
• End to end management of the process for acquiring partners for the platform including conclusion of commercials, legal agreement, system integration etc
• Coordination with internal teams like Legal, Credit Risk, Product etc and with external teams of the Bank or Financial Institutions
• Progressively reduce financing cost profile across the platform and NBFC
• Work on arranging for debt funds for the NBFC from other Financial Institutions
• Work with Banking partners to actively participate in joint marketing and other efforts to drive customers both from open market and existing customers of the partner
• Work with the external stakeholders to develop products and new markets, identify business opportunities
• Track and improve on conversion from leads to closure
• Manage relationships and help resolution of issues in case of any with the Financial Institutions.
• Regular reporting of performance

• Develop deep relationships with Financial Institutions like Banks, NBFCs etc

• Analyse client’s financial status (e.g., income, expenses and liabilities)
• Examine and suggest financial opportunities (e.g., insurance plans, investment strategies)
• Develop sound financial plan and budgets for clients according to their changing needs.
• Help clients implement their plans and carry out transactions.
• Present and sell suitable financial products and services.
• Build strong relationships to retain existing clients.
• Maintain updated knowledge of regulations, practices and financial products.
• Ability to do gap analysis and designing counter action plan (if needed)
• Periodic review with the client on his report as per set plan
• Portfolio rebalancing

• Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.

• Responsible for the P&L of the department.
• Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
• Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
• Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
• Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
• Collaborate with the team and be accountable for all deliverables of team members.
• Develop strategic short/ long range plans to ensure on-time project completion.
• Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
• Collaborate with leadership in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
• Hire and grow the team as per the organization's requirements with Human Resources.
• Analyze current operational processes and performance, recommending solutions for improvement.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles. 
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.

JD:

Cloud Technical

Total Exp 4-9  Yrs

Cloud Technical
Need minimum4+ years of experience person in Oracle apps and 2+ year in cloud
Modules - AP PO GL FA
Expertise in BI reports/OTBI/FBDI/Personalization,
Excellent in SQL and PL/SQL

Relevant leadership experience of approx. 20+ years for similar scale, diversity and complexity

You will stand out if you have the following (Good to have):

Experience in working with Senior Management/Executive Leadership