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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Key Responsibilities:
· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.
· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.
· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.
· Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.
· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.
Qualifications:
· 0-2 years of sales or business development experience
· Bachelor’s degree in Business, Marketing, or a related field.
· Excellent Communication Skills (both written and verbal)
· Proactive, confident and Self-motivated.
· Ability to Convincing and influencing.
· Able to work independently as well as in team.
· Ability to build and maintain client relationships.
· Comfortable using technology tools and platforms for sales and reporting.
About CredFlow :
Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.
At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.
Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers!
In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.
Company Website Link: https://credflow.in/about%20us.html
Role Title: Business Development Executive – Inside Sales
Process: Revenue generation, cold calling, B2B sales, Product demo.
Work Days: 6 days per week
Job Location: Noida
Office Hours: Work from office (10 AM to 7 PM)
Key Responsibilities:
● Reach out to warm leads on call and schedule product demos.
● Understand customer needs and requirements.
● Share product quotation and close the sale
● Maintain relationships with the customers.
● Get customer referrals from existing paid users.
● Provide after-sale support.
● Share weekly and monthly Sales Forecasts of probable conversion.
● Share product feedback to the product management team.
Skills and Background:
● Excellent communication skills
● Prior sales experience is preferred.
● Good Logical and Analytical skills.
● Smart and Collaborative team
● Best in the market Incentive Structure.
● Early-Stage startup experience.
● Graduate/Postgraduate
- Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
- Develop and prospect sales opportunities as well as work on company-provided sales leads
- Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
- Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
- Maintain and expand the database of prospects within the assigned territory
- Interested Candidates skype me your CV @ sscool07
Boston Analytics
About us
We are an AI (Artificial Intelligence) platform company focused on the TMT (Technology Media and Telecom) industry. Our focus is on M&A (Mergers and Acquisitions) use case. We work with Investment Banks, Private Equity firms and Corporations globally. Our uniqueness is in automating research and analytics thereby releasing ~90% of the manual effort
We are looking for the best professionals in TMT available in India and outside,
Role: Senior Consultants ( TMT )
Job Overview:
You will be working on creation of many globally unique analytics assets as part of our Product and then using the outputs of the Product to provide consulting to our clients. You will experience working with some of the sharpest minds in the TMT focused M&A world.
You are either an individual contributor or managing a team in the TMT industry. You must have expertise in specific segments of the TMT industry (for example, Cybersecurity, IoT, Fintech etc.) and have a demonstrable track record of independent thinking and analytics to industry and company attractiveness.
Preferred Experience:
-
6-8 years of experience in TMT industry
-
Currently in a client delivery and thought leadership position in Business Research, Consulting or part of a Corporation’s Strategy team
Primary Responsibilities:
You will have 2 primary responsibilities:
-
Product management
-
Doing research on TMT industry segments and building content relating to industry and company attractiveness, company growth areas, financial performance, valuations et al.
-
Being part of a highly talented and motivated team that is pioneering new thinking on TMT industry outlook
-
-
Consulting
-
Use the output of our product, augment it with creative thinking and create compelling presentations and models for our M&A clients
-
In addition, you will be expected to contribute with your ideas on all aspects of the firm so that we all succeed. There are no barriers and you should have an independent point-of-view.
Required Skills & Personal Attributes:
-
Excellent business writing and verbal communication skills including presentation skills.
-
Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
-
Ability to develop and articulate strategic recommendations based on rigorous data analysis.
-
High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel etc.)
-
Strong inter-personal skills; ability to work with teams in a timeline driven high pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong ‘can do’ attitude; ability and willingness to work in a small and fast growing set-up; ability to pro-actively identify ways to contribute to the firm’s goals & mission; international experience; professional appearance as well as manner of speaking.
Educational Background:
-
Bachelor’s degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc.); And an MBA from one of the top institutions in India / abroad
Role- Ranstad Payroll
ENTERPRISE SALES EXECUTIVE
The Enterprise Sales Executive reports to the Manager of Sales and is responsible for driving new revenue through targeted accounts. The ideal candidate should have experience in enterprise software and/or SaaS sales. This role will drive revenue growth by identifying and working on targeted accounts throughout the entire buyer’s journey. The individual must be able to comfortably engage with all levels of prospects, across multiple industries, using all available mediums including phone, email and social media. Experience in Fashion, Apparel, Uniform, and Workwear verticals is a must. The ideal person will be a self-starter, with strong attention to detail and the ability to work in a fast-paced environment.
Primary Responsibilities
- Execute a sales prospecting plan to penetrate target accounts and capture significant market share within identified industries.
- Source new sales opportunities through creative outbound prospecting and limited inbound lead generation
- Build relationships with key decision-makers across all accounts
- Effectively deliver product demonstrations to prospects/customers to showcase the value of Industry Intelligence
- Serve as a trusted advisor to prospects/customers to achieve desired business outcomes
- Remain knowledgeable of the company's products/services to support prospect and customer needs
- Drive event attendance for webinars, trade shows/conferences, executive dinners and other events. Meet and exceed quarterly and annual quotas
- Passionately support our commitment to creating an outstanding experience for our prospects and customers
- Disciplined use of Zoho.com (CRM) to record all communication with each lead, contact and account
- Work effectively with other team members (including AI team) and throughout the organization
Minimum Qualifications
- Bachelor's degree, preferably in business administration, marketing, or a technical discipline
- 2 to 3 years in an enterprise sales role in Fashion, Apparel, and Uniform vertical is a must (in North America / EMEA a definite plus) and good to have some experience in software / SaaS selling.
- Experience delivering product demonstrations to create value
- Experience generating proposals in PowerPoint (with the help of in-house graphics)
- Proven track record of quick learning and exceeding set goals (MUST)
Competencies
- Excellent verbal and written communication skills (MUST)
- An organized, detail-oriented individual capable of meeting quarterly and annual results
- Proven success in executing outbound targeted sales programs to achieve desired results
- Experience engaging with prospects through B2B selling efforts
- A team player who performs well independently
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Location
Mirrorsize is a registered corporation with the State of New Jersey, USA. This role is based in Noida and will require travel to North America, and EMEA. You must have a valid passport.
Benefits
In addition to salary and bonus, the company also offers monthly commissions/incentives for meeting targets. You will also earn incentives for meeting your annual targets. The company offers travel allowance for international travel and other benefits.
Company
At Mirrorsize, our endeavour is to eliminate the need for physical body measurement and to minimize the chances of incorrect measurements using cutting-edge AI and Computer Vision technology to measure the human body accurately. Headquartered in New Jersey and is a recognized leader in AI-enabled solutions for the fashion and healthcare industries. We truly believe that AI can be disruptive, and transformational and can bring meaningful change in the supply chain of fashion, apparel, healthcare, and fitness industries.
Read more about Mirrorsize at
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
Technical Competency |
Ideal Hiring Competencies |
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
Six Sigma BB |
BB Certified |
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
Behavioral Competency |
Ideal Hiring Competencies |
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
Influence |
Adapts rationale to influence others |
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
Conflict Management |
Preventing, managing and/or resolving conflicts |
Roles & Responsibilities:
1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer.
2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement.
3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources).
4- Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions.
5- Outbound calling to establish new, high-quality opportunities with prospective customers and contacts.
6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, and others as necessary.
7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests.
8- React positively to changing business conditions by proving to be flexible and adaptable.
Skill & Abilities :
- Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourcefulness.
- Energized by a desire to help and connect with people.
- Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively.
- Bachelor Degree required (e.g. Engineering/ Business/ Marketing)
- Team player, critical thinker, self-motivated and proactive positive attitude
- Fluent in written and spoken English & Hindi (Spoken)