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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
-
Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
· Self-driven individuals with 4 to 7 years of relevant information security experience.
· Should have adequate experience in dealing with disparate teams.
· Previous experience on medium and large platforms, with multiples technologies/vendor.
· Worked under high pressure situations (priority incidents/urgent delivery)
Essential Requirements:
· Hands on experience on NGFW such Cisco, Juniper, CheckPoint, F5/ASM
· Hands on experience on IDS/IPS management, Web Proxy, Application Firewalls; Load Balancers.
· Hands on vulnerability scanning experience.
· Hands on NAC management , Cisco ISE, RSA SecureID experience.
· Knowledge of Information security standards, policies, controls and structures prevalent in the industry.
· Strong technical understanding of network fundamentals(Routing, Switching) and common Internet protocols( HTTP, SNMP, TLS, DNS etc.)
· Experience in regular operational/health check of platforms and applications.
· Experience in writing Operational documents such as system operating guides.
Desirable Requirements:
· Previous working experiences with managing SIEM platform.
· Previous experience in security monitoring and incident response.
· Sound understanding of IT Service Management disciplines in line with IT industry standards and best practices, e.g. ITIL
· Routing, Switching knowledge
· Unix, Windows Operating system knowledge
JavaAbout Us:
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyperpersonalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC.
Role Description:
Ensure successful project completion by understanding client expectations, overseeing operations on key projects and coaching a team of 7 - 10. It's an opportunity to work with top 10 market research firms, or large corporations, leverage Ugam's proven project management frameworks, and collaborate with some of the most experienced in market research
Key Responsibilities: AEM Developer:
• Experience implementing Adobe AEM (AEM 6.4 or higher)
• Design, develop and support AEM content fragments, integrations, and applications
• Experience with secure coding practices
• Experience implementing web content management systems in a large corporate environment.
• Experience with object-oriented design and design patterns
• Excellent estimation abilities in scoping work in a highly complex environment
• Experience with dispatcher, caching
• Experience with OSGI Bundles.
• Hands on experience with Java/J2EE, Struts, Hibernate, JavaScript, HTML, CSS, CRXDE, JCR, sling models, sling servlets, OSGI configurations,
• AEM dispatcher configuration, workflows, content fragment models, dynamic templates, and components creation.
• OSGI Architecture Sling Servlets and Sling Framework
• Strong experience in Adobe CQ5/AEM6.x Content Management (CMS)
• Experience of creating OSGI bundles, AEM Templates/Components, Workflow
• Identifying and documenting functional and technical requirements.
• Good in Java/J2EE skills and OOPS with proficiency design patterns
• Good understanding and work experience of Java Frameworks (like Struts, Spring etc.) and knowledge of CRX and Apache Sling.
• Should have experience in designing modules, templates and components.
• Exposure to more than one end to end implementation on AEM Qualifications AEM Certification is an add on
What are we looking for?
At least 3 years of experience in AEM Knowledge and experience in Sling Model, JAVA, Workflow, Sites, Assets, AEM Cloud, Servlets, OSGI Configurations, content fragment, Workflow, etc.
We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!
The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.
Requirements:
• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes
•Provide technical support for hardware/software issues and resolve help desk requests
•Monitor the system daily and respond immediately to security or usability concerns.
•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.
•Constant finetuning of the OS for improving the performance of the system.
•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.
•Provisioning Operational support and troubleshooting the issues related to system administration.
•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned
•Must be Red Hat certified professional.
Skills Required:
•Red Hat (Primary)
•Debian
•Ubuntu
•SUSE
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Content Writer at Coredge, you need to write B2B focused and technical whitepapers, briefs, articles, web
content, data sheets and product documentations to promote our high stable products and solutions. Utilize
industry best practices and familiarity with the organization's mission to inspire ideas and content.
What you will do?
- Research industry-related topics (combining online sources, interviews and studies) & produce technical
content
- Work along with product architects and engineers to product technical content.
- Write articles, whitepapers, technical briefs, data sheets to promote our products and solutions
- Develop and maintain product documentations
- Submit work to technical managers for input and approval
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Handle Company internal and external newsletter
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Write and Update website content as needed
- ADDON - Manage WordPress website and keep in up to date with latest happenings. Monitor and analyze
the performance of key performance indicators (KPIs) to offer suggestions for improvement
Additional Skills:
- Proven work experience as a Technical Content Writer, Copywriter or similar role
- Portfolio of published articles
- Knowledge of SEO, basic digital marketing
- Should have intermediate knowledge of WordPress. Should be hand-on with all part of WordPress
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Ability to meet deadlines
- BSc in Marketing, English, Journalism or related field. Technical or engineering education is addon.
Additional Advantage:
- Deep understanding of technology and passionate about what you do.
- Background in designing high performant scalable software systems with strong focus to optimize
hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and
influence within a dynamic environment.
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real
time constraints.
What's In It for You?
- You will get a chance to understand and write about cloud-native and hyper-scale products.
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses.
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meet ups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve thought exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us...
Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
- Answering customer queries on information including but not limited to, order status, shipment dates etc.
- Responding to customers in a courteous and timely manner
- Ensuring the terms and conditions while managing various customer orders from processing to delivery
- Updating and maintaining relevant data and reporting the same to the company in regular intervals
What you must have:
- Graduation is a must
- 3– 4 years of relevant work experience in customer service– order management role
- Excellent communication and listening skills
- Good knowledge as well as work experience in using SAP
- Good in MS Word, MS Excel and email writing
- Attention to detail and ability to multi-task
DjangoNotice period should be immediate one.
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
JavaOverall 11+ years of experience, with at-least 2+ years in Architecture. Hands-on and able to go deep into the code, if needed.
Mandatory Architecture & Design Skills: Design Pattern, Scalablity, Security, Resiliency, Micro-Services.
Mandatory Technology Skills: Kafka, Spring WebFlux, Spring Reactor, NoSQL (at least 1 NoSQL database experience is must), Java 8+, JWT, Spring Boot, Jmeter, New Relic, JVisualVM, JVM tuning.
Desirable Technology Skills: Couchbase, AWS, Docker, JProfiler, ELK, HDFS, HBase, Kubernetes. docker
Job Responsibilities
Mentor the team and guide to resolve the issues
- design
- Scalability testing
- Security
- Microservices
- Java8
- Java Workflow Tooling (JWT)
- Jmeter
- New Relic
- Spring WebFlux
- Kafka
- NoSQL DB
- Spring Boot
Keyskills - Nice to Have
- Couchbase
- Amazon Web Service (AWS)
- Docker
- ELK
- Kubernetes
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