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- Only allows 120 unique events to be sent (throws error for others). If my product is diverse enough or i have more than 1 offerings 120 is low number (which acc to their team is a hard limit, cannot be changed on account basis.). They do talk of jargon "Personalised Marketing" but stop you from doing that right away!
- Testing Engage. For a superior product experience we use Intercom Engage, to send automated message to user as they progress through there onboarding. They do have a test-app feature where you can change or create message (in test-app) which are reflected in test accounts/server/domain but they dont have a process to move/copy it to production app.
- Pricing is not fair to sliding window products- Since we have a sliding window product (users use the product and go away for 9-10 months and then come back later). We end us paying for those user during inactive 9-10 months period, which is a waste.
Hope freshworks build a better product :)PS: If you think this was relevant Upvote!