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I am from Zoho CRM team.
I would be glad if you could please let us know your concern and we will help you with it.
Thanks!
Hey, I have not used Agile or Base CRM's but you can surely try Freshsales.io ; the best thing I find in it is that it includes all the channels in the CRM software and you don't need to integrate phone or e-mail or anything. Also, you get the context of the leads from their previous online(autmatically get this) and offline(manual input needed) activity. I am using this and find it pretty simple to use and its basic plan is free.
You can have a look at it :
freshsales.io