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🔑 Core Responsibilities
- Troubleshoot Windows OS & Microsoft 365 (Outlook, Teams, OneDrive)
- Manage user accounts & access (Active Directory)
- Handle L1 support issues (hardware, software, network basics)
- Track incidents in ServiceNow/Jira and meet SLAs
- Support user onboarding/offboarding
🧠 Key Skillsets (Must-Have)
- 2–3 years IT Support / Helpdesk experience
- Strong in Windows 10/11 & Office 365
- Basic AWS exposure (mandatory)
- Knowledge of Active Directory & networking (DNS, VPN, Wi-Fi)
- Experience with ticketing tools (ServiceNow/Jira)
- Basic Linux/Unix knowledge
- Good communication & problem-solving skills
We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.
Key Responsibilities
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Manage Active Directory tasks: password resets, access/user management
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
- Support AWS CloudWatch alerts and basic Linux troubleshooting
- Handle patching, RCA, documentation, and SOP updates
- Manage tickets in ServiceNow/Jira and meet SLA timelines
- Support onboarding/offboarding and escalate complex issues to L2
Required Skills
- 2–3 years in IT Support / Helpdesk / Desktop Support
- Strong in Windows 10/11, Office 365, Active Directory
- Basic exposure to AWS / CloudWatch and Linux/Unix
- Familiarity with ServiceNow/Jira, ITIL/SLA processes
- Knowledge of SIP/VoIP basics is a plus
- Strong communication and troubleshooting skills
Linux Administration and VM Management with 6-8 Yrs. Exp: Client is based in US - No of positions -2
- CPU/Memory/Storage Monitoring
- Patch Management
- Disk Space Management
- System Log file management
- User account Management
- Server Start/Shut down
- Incident/SR Handling
- Pro-active monitoring of the customers infrastructure.
- Follow up on tickets with the internal IT Team for resolution/SLA
- Create and modify ansible/scripts to perform SA tasks
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies
- and deployment processes
- Lead and manage all Service Requests (SRs) with Oracle Support and Cloud Operations to coordinate and complete SA
- Lead and support Oracle Cloud Infrastructure, Oracle PaaS platform administration, and Security integrations with Oracle Cloud Applications
- Responsible for defining audit procedures to validate user permissions and creating custom user roles based on segregation of duties.
- Monitor and investigate any system performance issues and works with Oracle, project teams and end users to identify and resolve root causes.
- OCI infrastructure administration (Install, configure, migrations, tuning, patching, administration & monitoring).
- Identifies emerging technologies to solve complex business problems.
- Leads and directs all administrative support for new implementations, upgrades, and migrations.
- Effective collaboration with infrastructure teams, application development teams, testing, and release teams.
- Design/develop current and future state user security maps, identifying technical gaps, and building remediation plans with the new system.
- Implementing Disaster Recovery and High Availability.
- Applying automated configuration management & infrastructure provisioning
- Experienced in provisioning and supporting OCI components related to Network (VCN, IPSec, FastConnect, Firewall ….)
- Excellent written and verbal communication skills.
- Work cross functionally with the team on system administration, access management and security management tasks in OCI
- Responsible for coordinating the review of new release details, as well as communicating platform maintenance events to project teams and end users affected by both planned and unplanned events.
- Establish and maintain the security policies for the firewall as new customer locations are added.
- Establish and maintain DR plans for the network topology
- Switch from primary IPSec tunnel to backup tunnel
- Switch back to Primary when appropriate
- Backup policy development and administration for OCI tenant
- VM Backup scripting (includes testing and enhancements as needed).
- Should be willing to work in shifts.
We are seeking a Security Program Manager to effectively drive Privacy & Security Programs in collaboration with cross functional teams. You will partner with engineering leadership, product management and development teams to deliver more secure products.
Roles & Responsibilities:
- Work with multiple stakeholders across various departments such as IT, Engineering, Business, Legal, Finance etc to implement controls defined in policies and processes.
- Manage projects with security and audit requirements with internal and external teams and serve as a liaison among all stakeholders.
- Managing penetration tests and security reviews for core applications and APIs.
- Identify, create and guide on privacy and security requirements considering applicable Data Protection Laws and implement them across software modules developed at Netmeds.
- Brainstorm with engineering teams to figure out how privacy and security controls can be applied to Netmeds tech stack.
- Coordination with Infra Teams and Dev Teams on DB and application hardening, standardization of server images / containerization.
- Assess vendors' security posture before onboarding them and after they qualify, review their security posture at a set frequency.
- Manage auditors and ensure compliance for ISO 27001 and other data privacy audits.
- Answer questions or resolve issues reported by the external security researchers & bug bounty hunters.
- Investigate privacy breaches.
- Educate employees on data privacy & security.
- Prioritize security requirements based on their severity of impact and product roadmap.
- Maintain a balance of security and business values across the organisation.
Required Skills:
- Web Application Security, Mobile Application Security, Web Application Firewall, DAST, SAST, Cloud Security (AWS), Docker Security, Manual Penetration Testing.
- Good hands-on experience in handling tools such as vulnerability scanners, Burp suite, patch management, web filtering & WAF.
- Familiar with cloud hosting technologies (ex. AWS, Azure). Understanding of IAM, RBAC, NACLs, and KMS.
- Experience in Log Management, Security Event Correlation, SIEM.
- Must have strong interpersonal skills and should be able to communicate complex ideas seamlessly in written and verbal communication.
Good to Have Skills:
- Online Fraud Prevention.
- Bug Bounty experience.
- Security Operations Center (SOC) management.
- Experience with Amazon AWS services (EC2, S3, VPC, RDS, Cloud watch).
- Experience / Knowledge on tools like Fortify and Nessus.
- Experience in handling logging tools on docker container images (ex. Fluentd).


