sap crm abap technical consultant

Viha Technosoft - building tech products that matter to people

At Viha Technosoft, we’re a happy family of 50+ young and experienced talents. We work in Media and Entertainment (M&E)t, Healthcare, and Payments domains.

We’re looking for a competent individual to help develop a scalable backend system for our project Cast India. With Cast India, We’re out to revolutionize the way people onboard, train, and get opportunities in M&E domain.

what skill do I need?

• Preparing monthly, quarterly and annual Financial statements.
• Responsible for all accounting operations including Billing, A/R, A/P, GL, Cost Accounting, Inventory Accounting and Revenue Recognition.
• Analyzing and monitoring financial transactions, data and financial reporting.
• Developing and documenting accounting policies to maintain and strengthen internal controls.
• Organizing and Coordinating audit processes.
• Handling payroll processing and labor tax compliance.
• Maintaining relationship with banks and financial institutions.
• Streamlining accounting functions and operations.
• Being a part of Internal Audits.
• Ensuring compliance of Government rules and relevant laws & regulations.
• Preparing necessary paperwork for tax payments and returns.

As an Engineering Manager at BigStep Technologies, you will be part of a fast-growing business that allows high-performing employees to make an impact and contribute to the business growth. You will have the opportunity to channel your experience into contributing towards the development of our enterprise-grade software platforms. You will act as a driving force and ensure that optimized solutions are developed using Agile-based development methodology. In this role, you will be collaborating closely with multiple cross-functional teams. Primary responsibilities would also include coaching software development teams to self-organise and create high-value products to remove any impediments to their progress.

This is an excellent opportunity to make an impact on a massive scale, with room for growth in personal and professional development, while working with foundational next-generation technologies. This engineering managers role offers the opportunity for significant technical impact, product innovation and team building with the opportunity for advancement.

Roles and Responsibilities:

• Lead our platforms engineering team.
• Form and drive the platform's technical strategy and road-map, making sure they are executed properly.
• Collaborate with Product Managers and Tech Leads for road-map delivery.
• Take ownership of on-time and with quality delivery of major/minor releases with the product teams to drive internal and external adoption of our platform.
• Be an inspiring, inclusive and collaborative leader for a team of strong engineers responsible for delivering on business value.
• Your technical contribution scope won't be limited just into cycle delivery goals, but there is an expectation that you engage in technical deliverables such as RFC reviews, bug fixes, and small features, without blocking or slowing down your teams progress.
• You will be responsible for identifying the process bottlenecks and clearing any potential roadblocks.
• You will play a role in building the team with the right culture, partnering with other teams, planning sprints and executing the plans.
• You are expected to contribute as an active member of the global product team, a member of our leadership team responsible for delivering high business values.

Desired Candidate Profile:

• B.E / M.E with specialization in Computer Science / Information Technology.
• Diverse experience of 8-12 years in a hyper-growth environment.
• A minimum experience of 3 years in development and technical leadership role
• A minimum experience of 2 years in managing Scrum Teams.
• Extensive experience in designing and developing software applications by putting the latest technology stacks to use in an Agile environment.
• Prior hands-on experience working through the design, development and release cycle.
• Hands on experience in full stack development, including RESTful API, JavaScript (jQuery, Angular/React, NodeJS, etc.), MongoDB, server component technologies
• Experience using Agile performance metrics to drive accountability and continuous improvement.
• Proven leadership and motivational skills and the ability to maintain high levels of energy and engagement.

Job Description

• We are looking for the Product Support Engineer with strong expertise in Networking.
• Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
• Candidate should have exposer in working with global clients.
• Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
• Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.

You will be expected to:

• Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
•  Provide timely and clear communication to customers.
• Reproduce issues in local test environments.
• Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
• Develop and write technical documentation for product solutions knowledge base.
• Provide product feedback from customers to product management, development and account team.
• Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
• Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
• Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
• Analyze for root cause analysis of problems which includes for enhancements.
• Train / Coach the team members on several networking concepts based on what is used in our product.
• Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
• Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
• Applying OS, DB, hardware, and product updates to customers.

Requirements:-

Key technical expertise areas expected for this role:

• Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
• Routing and switching protocol expertise like OSPF BGP STP VLAN.
• Knowledge on Advanced automation in Networking like SDN.
• Knowledge on SDWAN and Enterprise Wifi technologies.
• Knowledge on IPv6.
• Detailed knowledge on SNMP.
• Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
• Exhibit good logical and analytical problem-solving skills.
• Ability to adapt quickly to changing, growth-oriented environment.
• Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
• Exhibit initiative with new technical challenges as well as new technologies.

Good to have skills:

• Proficient with Linux OS (file and process management)
• BASH Shell Scripting
• SQL queries (mainly select and joint syntax)
• Ansible, docker Kubernetes kafka
• Understanding of PKI (Public key infrastructure)

Education and Experience:

• Bachelors or Master’s in computers or related field.
• Minimum 3+ years of product support experience with international clients