Process Executive:
Domain: ITES/BPO, KPO
Designation: Process Executive - Voice
Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)
PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good
communication skills
Shifts: Rotational/ Flexibility to work in night shift
Work location: Gurgaon - permanent work from office
Shift: 24*7
Travel: Not required
Certification: Required if Fresher
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written
response
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Resolving Technical complex queries,
• escalation channel to drive solution of B2B queries,
• detect and track App defects and inconsistencies,
• drive continuous improvement through root cause identification and defect elimination
Shubham Vishwakarma
Full Stack Developer - Averlon
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1. Lead Generation & Outreach
- Identify and engage potential clients using Lead generation tools like Apollo and LinkedIn Sales Navigator.
- Plan and execute daily outreach campaigns to build brand visibility and initiate conversations.
- Collaborate with the digital marketing team to generate leads through Social Media platforms.
2. CRM & Data Management
- Create and automate Sales pipelines and sales life cycle.
- Upload, tag, and segment prospect data in Zoho CRM for streamlined tracking and reporting.
- Monitor inbound leads from website chatbot, form submissions, and incoming calls.
3. Follow up, Conversion & Client Engagement
- Convert qualified leads into active customers through personalized outreach and follow-ups.
- Implement structured email and call strategies to drive engagement and sales conversion.
- Share weekly performance reports.
4. Upselling & Network Expansion
- Upsell and cross-sell products to existing clients.
- Expand corporate network via LinkedIn and Meta to promote product offerings and strengthening relationships.
- Track warm leads and initiate timely, strategic follow-ups to maximize conversion potential.
PythonThis is a fulltime onsite trainer cum developer role. To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.
- candidate having 3+ years of experience
- REST API end point testing experience using REST-Assured framework.
- Experience in BDD framework (Behavior Driven Development) using Cucumber
- Preferable to have experience on Java, Selenium and Postman.
- Solid experience in manual testing
- Familiarity with test tracking and reporting systems
- Experience with Agile development practices
- Excellent written and verbal communication skills
- Ability to effectively articulate technical challenges and solutions
- Skilled in interfacing with internal and external technical resources
- Involve in Platform Sprint activities.
- Write scripts to test various services, REST APIs developed
- Manual and automation testing of APIs and services, application
Job Description of Digital Marketing lead
- Complete Management of Client’s Digital Portfolio with an ability to derive relevant data from campaigns & suggest insights on same.
- Must have experience in D2C & B2C campaigns with an ability to scale ROI.
- An skilled leader who can lead a team of digital executives, web developers, web designers, content writers etc.
- Must have a working knowledge of SEMrush, Ahrens, Google Analytics & similar industry-relevant tools.
- Should be updated on the l atest OTT mediums available in the market.
- Must know & able to operate in an office suite i.e., Word, Excel & PowerPoint.
- Good Written & Oral Communication with presentational skills to cater for clients across categories.
- Have to manage Agency's own Digital & Social channels & devise a strategy to capture leads digitally of prospective clients.
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums.
Desired candidate profile :
- Relevant experience in the information security field
- Relevant experience working with ISO Policies, and GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks.
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment
Data AnalyticsData auditing, validating and monitoring all data for accuracy.
Create daily, weekly, monthly and quarterly MIS report.
Coordinating & collecting the data
Updated the data in CRM
About SaaS Labs US, Inc: We’re a Palo Alto & Noida-based product company building SaaS products for sales, support & success roles. Our popular products are https://justcall.io/">JustCall, https://helpwise.io/">Helpwise & https://easycalendar.com/">EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 & 2020. Bootstrapped our way to >$7mil ARR and targeting $50mil ARR by 2023 end. Closed a large venture funding round in Jan 2021 (yet to be announced). We’re going to grow team size from 70 to 150 in 2021 and 500 by 2023. Our team members are from India, US, Bulgaria, and Philippines.
Job Title: UI/UX Designer
Exp- 3 years and above
Responsibilities
1.Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widget
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and image
Requirements
- Proven work experience as a UI/UX Designer or similar role.
- Portfolio of design projects.
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
- Team spirit; strong communication.
- Conduct layout adjustments based on user feedback.
- Adhere to style standards on fonts, colors and images.
- Demonstrates strong proficiency across the Auto Industry value chain and related best practices. Possess expertise in one or more Functional areas Sales & Aftersales, Logistics, Dealer Management, etc.
- Conversant with more visual, more design-thinking based, and more agile lightweight approaches such as customer personas, customer journeys, service blueprints, story maps, etc
- Experience in agile methodology performing the role of product owner and have worked on at least 1 agile tool (eg. JIRA)
- Conversant with Spoken and Written German and English
- Global exposure to a multi-cultural organization structure
Educational Qualifications:
- B.E./B. Tech/M. Tech. – Mechanical, Instrumentation, Industrial, Communication, Electronics, Comp. Science etc.
- PGDM/MBA – Supply Chain, Operations, Marketing, Finance, IT, etc.
- Any relevant certification will be an added advantage – Six Sigma, APICS, SCOR, PMP, etc.
Machine Learning (ML)
Data Science
Deep Learningalong with metrics to track their progress
Managing available resources such as hardware, data, and personnel so that deadlines
are met
Analysing the ML algorithms that could be used to solve a given problem and ranking
them by their success probability
Exploring and visualizing data to gain an understanding of it, then identifying
differences in data distribution that could affect performance when deploying the model
in the real world
Verifying data quality, and/or ensuring it via data cleaning
Supervising the data acquisition process if more data is needed
Defining validation strategies
Defining the pre-processing or feature engineering to be done on a given dataset
Defining data augmentation pipelines
Training models and tuning their hyper parameters
Analysing the errors of the model and designing strategies to overcome them
Deploying models to production
NodeJS (Node.js)
Javascript
MongoDB
Express
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon