customer care job

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

About Us:

YMGrad is a leading study-abroad consultancy dedicated to helping students achieve their dreams of pursuing higher education overseas. We provide comprehensive services, including application support, university shortlisting, and expert guidance throughout the admissions process.

This is an On-Site role with office hours from 9 AM to 6 PM, Monday through Saturday.

Job Summary:

We are seeking a dynamic and results-driven Social Media Marketer with expertise in email marketing, video editing, and search engine optimization (SEO) to join our team. This position is ideal for a creative professional who can strategize, execute, and optimize multi-channel campaigns to drive engagement, brand awareness, and conversions.

Key Responsibilities:

• Social Media Marketing:
• Develop, implement, and manage innovative social media strategies across various platforms, including Facebook, Instagram, LinkedIn, and others.
• Create engaging content, including posts, stories, and reels, tailored to each platform.
• Monitor social media trends and competitor activity to remain competitive in the industry.
• Email Marketing:
• Design and execute email marketing campaigns to engage and nurture leads.
• Video Editing:
• Produce and edit high-quality videos for social media, ads, and other marketing channels.
• Add graphics, animations, and subtitles to enhance the appeal of videos.
• Ensure video content aligns with the brand’s voice and objectives.
• Search Engine Optimization (SEO):
• Optimize your website content for search engines to boost organic traffic and improve rankings.
• Conduct keyword research and implement SEO best practices in all digital content.
• Collaborate with the web development team to improve site structure and page performance.
• Analytics and Reporting:
• Track the performance of campaigns across social media, email, and search engines.
• Prepare detailed reports and use insights to refine strategies.
• Set measurable goals and key performance indicators (KPIs) for all campaigns.

Requirements:

• Proven experience in social media marketing and content creation.
• Hands-on experience with video editing tools (Adobe Premiere, Canva, Capcut).
• Proficient in email marketing platforms like Mailer Lite.
• Strong understanding of SEO techniques and tools.
• Creativity, attention to detail, and the ability to multitask in a fast-paced environment.

Job Title: Backend Developer

Experience: 2–7 Years

Location: On-site – Bangalore

Employment Type: Full-Time

Company: Pepsales AI (Multiplicity Technologies Inc.)

About Pepsales

Pepsales AI is a real-time sales enablement and conversation intelligence platform built for B2B SaaS sales teams. It empowers sellers across every stage of the sales cycle—before, during, and after discovery calls—by providing actionable insights that move deals forward. 

• For Account Executives: Pepsales AI transforms the discovery process, ensuring objective deal qualification and frictionless handoffs to solution engineers—enabling AEs to focus on winning, not chasing.
• For Solution Engineers and Consultants: It elevates demo experiences by delivering real-time buyer context and actionable insights, ensuring every interaction is highly personalized and impactful.
• For Sales Leaders: It provides enterprise-grade intelligence across forecasting, pipeline health, team performance, coaching, and the authentic voice of the customer—empowering data-driven decision-making at scale.

With Pepsales AI, sales teams run sharper meetings, accelerate deal cycles, and close with confidence.

Role Overview

We’re seeking a passionate Backend Developer to join our fast-paced team in Bangalore and help build and scale the core systems powering Pepsales. In this full-time, on-site role, you’ll work on high-impact features that directly influence product innovation, customer success, and business growth. 

You’ll collaborate closely with the founding team and leadership, gaining end-to-end ownership and the chance to bring bold, innovative ideas to life in a rapidly scaling startup environment

Key Responsibilities

• Design, develop, and maintain scalable backend systems and microservices.
• Write clean, efficient, and well-documented code in Python.
• Build and optimize RESTful APIs and WebSocket services for high performance.
• Manage and optimize MongoDB databases for speed and scalability.
• Deploy and maintain containerized applications using Docker.
• Work extensively with AWS services (EC2, ALB, S3, Route 53) for robust cloud infrastructure.
• Implement and maintain CI/CD pipelines for smooth and automated deployments.
• Collaborate closely with frontend engineers, product managers, and leadership on architecture and feature planning.
• Participate in sprint planning, technical discussions, and code reviews.
• Take full ownership of features, embracing uncertainty with a problem-solving mindset.

Required Skills & Qualifications

• 2–7 years of backend development experience with a proven track record of building scalable systems.
• Strong proficiency in Python and its ecosystem.
• Hands-on experience with MongoDB, Docker, and Microservice Architecture.
• Practical experience with AWS services (EC2, ALB, S3, Route 53).
• Familiarity with CI/CD tools and deployment best practices.
• Strong understanding of REST API design principles and WebSocket communication.
• Excellent knowledge of data structures, algorithms, and performance optimization.
• Strong communication skills and ability to work in a collaborative, fast-paced environment.

What We Value

• Excitement to work on cutting-edge technology and platforms , helping redefine how businesses engage and convert customers.
• Thrives in a dynamic startup environment that values diversity, rapid innovation, and a growth mindset—adapting to change, challenging the status quo, and making a real impact.
• Passion for ownership beyond coding, contributing to product strategy and innovation.

Why Join Pepsales?

• Direct access to founders and a voice in high-impact decisions.
• Opportunity to shape a next-gen AI SaaS product transforming sales worldwide.
• Exposure to cutting-edge technologies in a rapidly growing startup.
• Ownership-driven culture with fast career growth and learning opportunities.
• A collaborative, innovation-driven environment that values creativity and problem-solving.

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

Job Description:

WLAN Linux Device Driver development (802.11ax preferred)

• WLAN Debugging
• WLAN Firmware development (802.11ac, 802.11n)
• Networking/Wireless Domain knowledge
• Hostapd, Supplicant
• Cross compiling/porting experience
• Performance optimization & Firmware enhancements

Must have Skills:

• 1-10 years of experience in Embedded Software Design, Implementation and testing
• Good knowledge of C or C++
• Basic knowledge in Scripting (Shell, Perl or Python)
• Proficiency in Problem Solving and Debugging skills
• Excellent team working skills
• Experience with version control e.g. GIT
• Basic experience of working in Linux OS
• Network Drivers
• WLAN Protocol Knowledge – 11n, 11ac
• WLAN Linux Device Drivers
• Hostpad, Supplicant
• WLAN Debugging
• Fluent in English

Desired Candidate Details:

• Design, development, and maintenance
• WLAN Stack development and debugging
• Feature Enhancements, Applications, Tools for SDKs
• Basic module level unit testing, System testing
• Providing support to technical documentation team and field application engineers
• Close collaboration with the Chipset Vendor on the Software Development
• Participations in the Product design and Software Design Documentation – High level / Module level / Low level design
• Troubleshooting software and architectural issues

We are looking for a seasoned Wireless LAN Software Engineer to join our Wireless & Networking team in Chennai, Pollachi, Kochi (Cochin), Gurugram, Manesar, Bengaluru (Bangalore). The candidate must be an experienced Engineer and a good team player, who will work on Wireless software solutions which will enable us to develop the products for our customers quickly with industry leading quality. Working with Embedded Software in agile development projects, you will be responsible for creating and maintaining software of Wireless Access Point and Router Products including Module design, Development, JIRA Updates and Unit testing of the Software that is meeting industry standards, creating demos of the solution and customer support.

• Hands-on programming expertise in Java OR Python
• Strong production experience with Spark (Minimum of 1-2 years)
• Experience in data pipelines using Big Data technologies (Hadoop, Spark, Kafka, etc.,) on large scale unstructured data sets
• Working experience and good understanding of public cloud environments (AWS OR Azure OR Google Cloud)
• Experience with IAM policy and role management is a plus