customer care job

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

• Job Title - Frontend Software Engineer - Data
• Reports Into - Senior Software Engineer - Data
• Location - Hybrid / Bangalore 

A Little Bit about Kwalee…

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars
• Pitch and make your own games on Creative Wednesdays! 

Are You Up To The Challenge?

As a Frontend Software Engineer in the Data Science Team, you will build tools and develop technology that deliver data products to a team of strategists, marketing experts and game developers. You will design, build, test and deploy products which serve a company fuelled by data.

Your Team Mates

The Data Science team is central in developing the technology behind the growth and monetisation of our games. We are a cross functional team that consists of analysts, engineers and data scientists, and work closely with the larger engineering team to deliver products spanning our modern, cloud first, tech stack.

What Does The Job Actually Involve?

• Develop and maintain user-friendly and visually appealing web applications using Vue.js
• Create interactive and informative data visualisations for general audiences as well as highly specialised teams
• Integrate with large, complex data sources and machine learning models via APIs
• Work within a data focused team to increase access to and the understanding of test and analysis results within game development, marketing and other aspects of the company

Your Hard Skills

• Minimum 2 years browser-based programming experience
• A proven track record of programming high quality and innovative web pages using Javascript, HTML5 & CSS3 and relevant frameworks (ideally VueJS but could also be others e.g. ReactJS, AngularJS, Svelte)
• Knowledge of data visualisation libraries and techniques
• Understanding of REST APIs, asynchronous programming, and data handling
• An excellent working knowledge of various database, scripting, and development tools, for example bash, Python, Postgres, MySQL, CouchBase, git, JIRA
• A creative mindset motivated by challenges and constantly striving for the best

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

A Little More About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

As a PHP Backend Developer, your primary responsibility will be to develop and maintain the server-side logic of web applications, ensuring high performance, responsiveness, and scalability. You will work closely with the front-end development team, project managers, and other stakeholders to deliver robust and efficient web solutions.

Responsibilities:

• Develop and maintain server-side applications using PHP frameworks (such as Yii, Laravel, Symfony, and CodeIgniter) and other related technologies.
• Write clean, well-structured, and reusable code following industry best practices and coding standards.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Design and implement secure and efficient APIs for data exchange with the front end and external services.
• Optimize application performance by identifying and resolving bottlenecks, improving code efficiency, and implementing caching mechanisms.
• Ensure data integrity and implement proper validation and error-handling techniques.
• Collaborate with database administrators to design and optimize database schemas and queries.
• Conduct thorough testing and debugging of applications to ensure high-quality deliverables.
• Stay updated with the latest trends and advancements in PHP development and related technologies.
• Participate in code reviews and provide constructive feedback to maintain code quality and improve team collaboration.
• Collaborate with the project management team to estimate project timelines and deliver work within specified deadlines.
• Troubleshoot and resolve production issues, provide technical support and perform maintenance tasks as required.

Requirements:

• Proven work experience as a PHP Backend Developer or similar role.
• Strong proficiency in PHP and its frameworks (Yii, Laravel, Symfony, etc.) with a good understanding of object-oriented programming principles.
• Experience with frontend technologies (HTML5, CSS3, JavaScript) and their integration with backend systems.
• Familiarity with database systems, such as MySQL, PostgreSQL, or MongoDB, and proficiency in writing efficient database queries.
• Knowledge of version control systems like Git for code collaboration and deployment.
• Familiarity with RESTful API development and integration of third-party APIs.
• Experience in optimizing application performance and implementing caching techniques.
• Understanding of security principles and best practices for web application development.
• Excellent problem-solving and analytical skills with strong attention to detail.
• Good communication and teamwork skills to collaborate effectively with cross-functional teams.
• Ability to work independently and handle multiple projects simultaneously.

Position Overview:

We are seeking a dynamic and ambitious Management Trainee to join our team as a Business Development professional specializing in marketing automation products and software services. This role will provide you with a unique opportunity to gain hands-on experience and develop a deep understanding of marketing automation solutions, while contributing to the growth and success of our organization. As a Management Trainee, you will receive comprehensive training and mentorship to develop your skills and knowledge in the field of business development.

Responsibilities:

1. Gain a deep understanding of our marketing automation product and software services, including their features, benefits, and applications.

2. Collaborate with the Business Development team to identify and qualify potential leads, converting them into potential opportunities.

3. Conduct market research to identify industry trends, competitor analysis, and customer needs to inform sales and marketing strategies.

4. Assist in the development and execution of lead generation campaigns, utilizing email marketing, social media, and content creation.

5. Contribute to the creation and delivery of sales presentations, proposals, and product demonstrations to potential clients.

6. Participate in sales meetings, trade shows, and industry events to represent the company and generate leads.

7. Build and maintain strong relationships with existing and potential clients to maximize customer satisfaction and retention.

8. Monitor and report on sales activities, performance metrics, and progress towards goals on a regular basis.

9. Collaborate closely with the Product Development team to provide feedback on customer requirements and contribute to product enhancements.

10. Continuously update your knowledge of marketing automation trends, industry best practices, and competitor offerings.

11. Travel internationally as required to meet with clients, attend conferences, and explore new business opportunities.

Qualifications:

1. MBA in Marketing or similar field

2. Computers at Bachelors. Understanding of programming is a plus but not mandatory.

3. Strong passion for technology, software services, and marketing automation.

4. Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.

5. Self-motivated and goal-oriented mindset, with a demonstrated ability to take initiative and work independently.

6. Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.

7. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

8. Proficiency in Microsoft Office Suite and CRM software.

9. Prior experience in business development, sales, or marketing is a plus, but not required.

Benefits:

1. Comprehensive training and mentorship program to develop your skills in marketing automation and business development.

2. Opportunity to work with a highly talented and collaborative team in a fast-growing industry.

3. Exposure to cutting-edge marketing automation technologies and software services.

4. Competitive salary package with performance-based incentives.

5. Health insurance, retirement plans, and other benefits as per company policy.

6. Ongoing learning and professional development opportunities.

Note: This job description is a general outline of responsibilities and qualifications. It may be subject to revisions or additions based on the evolving needs of the company.

Job Description

Brief about the role:

• We are a digital marketing agency in Egypt- Nasr city. Our business is growing rapidly, and we need a skilled Business Developer to acquire and manage new client relationships. The ideal candidate will have experience in B2B sales, as well as skills related to strategic analysis and marketing. 
• In this role, you will be responsible for developing relationships with our clients, negotiating contracts and closing deals. We will rely on you to partner with our marketing department to conduct market research and develop a strategic business development plan.

Job Responsibilities: 

• Responsible for setting the long-term sales strategy to grow and develop the business across different trade channels within the Egyptian market.
• This includes building a long-term sales and investment strategy for customers to deliver annual sales and profitability targets.
• Identify or proposes potential business deals by contacting potential partners discovering and exploring opportunities.
• Examines potential business deals by analyzing market strategies, deal requirements, potential, and financial data.
• Drafting and reviewing contracts, business plans, and proposals.
• Increase the value of existing customers while attracting and retaining new customers.

Netris is looking for a badass senior netops/network engineer excited to challenge the status quo of automatic network operations. Join us in revolutionizing the world of network engineering. 

As senior netops/network engineer, you will:

• Firsthand experience cutting edge networking technologies
• Collaborate with a like-minded team of architects and developers building automatic network operations systems
• Provide network design guidance to customers rolling out automated networks all around the world
• Troubleshoot/RCA(root cause analysis) complex networking problems
• Evaluate network designs, scenarios, use-cases
• Stresstest newly baked networking features in a lab environment

To be successful in this role, you’ll need:

• BA/BS in Computer Science, Computer Engineering, or related technical discipline or equivalent industry experience.
• Confident knowledge of networking fundamentals (BGP, Routing, EVPN/VXLAN, L2/L3 forwarding, etc…)
• 4+ years of experience deploying and operating mission-critical networks
• Comfortable working in a Linux environment
• Demonstrate the ability to troubleshoot outages
• Superb communication skills, both written and verbal.
• Passionate about solving complex infrastructure challenges.
• Be excited about delivering a reliable, high-quality product.
• Highly motivated, smart, independent person. Who thrives in a fast-paced, innovative environment
• Intensely eager to meet the needs of our customers and deliver best-of-breed solutions
• Passion for system, application and business metrics