Scrum Master

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

• A bachelor’s degree in Computer Science or a related field.
• 5-7 years of experience working as a hands-on developer in Sybase, DB2, ETL technologies. 
• Worked extensively on data integration, designing, and developing reusable interfaces Advanced experience in Python, DB2, Sybase, shell scripting, Unix, Perl scripting, DB platforms, database design and modeling.
• Expert level understanding of data warehouse, core database concepts and relational database design.
• Experience in writing stored procedures, optimization, and performance tuning Strong Technology acumen and a deep strategic mindset.
• Proven track record of delivering results 
• Proven analytical skills and experience making decisions based on hard and soft data
• A desire and openness to learning and continuous improvement, both of yourself and your team members.
• Hands-on experience on development of APIs is a plus 
• Good to have experience with Business Intelligence tools, Source to Pay applications such as SAP Ariba, and Accounts Payable system Skills Required
• Familiarity with Postgres and Python is a plus

• Web Development: Creating and implementing the technical aspects of websites and web applications

• This involves working with programming languages such as HTML, CSS, and JavaScript to build the front-end (user interface) and back-end (server-side logic)

• Web Design: Collaborating with designers and using design tools to translate mockups and wireframes into functional web pages that align with the visual and user experience (UX) design

• Front-end Development: Focusing on the client-side of the application, ensuring responsive and interactive user interfaces, optimizing for various devices and screen sizes

• Back-end Development: Dealing with the server-side logic and databases to handle data storage, retrieval, and manipulation

• This may involve working with technologies like Node.js, Python, PHP, and more.

• Database Management: Creating and maintaining databases that store website/application data efficiently and securely

• Testing and Debugging: Identifying and fixing technical issues, ensuring the website or application functions smoothly across different browsers and devices

• Website Optimization: Improving website/application performance, load times, and overall user experience

• Version Control: Using version control systems (e g, Git) to manage code and collaborate with other developers

• Security: Implementing security measures to protect websites and applications from potential threats and vulnerabilities

• Collaboration: Working closely with designers, other developers, and stakeholders to ensure project requirements are met and deadlines are followed

• Continuous Learning: Keeping up with the latest web technologies, trends, and best practices to improve skills and stay current in the rapidly evolving web development landscape

• Deployment and Maintenance: Deploying websites/applications to servers and performing regular updates and maintenance to keep them running smoothly

• Troubleshooting: Investigating and resolving technical issues that arise from user feedback or testing

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Desired Candidate Profile

• Engineering graduate (BE/B.Tech) or BCA/MCA from a reputed university.

• Ability to develop and manage e-commerce websites and web applications.

• Good understanding of fundamentals and concepts of PHP Scripting language.

• Good understanding of Smarty language.

• Hands-on experience in front-end technologies such as JavaScript, HTML5, jQuery and CSS3.

• Knowledge of OOPS & Database.

• Strong written and oral communication skills.

• Attention to detail and excellent organizational skills.

• Alternate Saturday and all Sunday will be fixed off

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

❖    Experience & Knowledge:

❖    Minimum 2 years of experience in Sales/BD in department & Institutes & Industries.

❖    Previous experience in business-to-business (B2B) sales is a must.

•  Candidates with Market knowledge of Electrical Panel, Automation Solution, Energy Saving Solutions & IOT products will be prefered.
• People who are familiar with Electrical/Automation products of ABB /SIEMENS /SCHNEIDER /MITSUBISHI will be preferred.
•  Knowledge of LT / HT Switchgear & Electrical Control panels is preferable.
• Basic costing knowledge.
• Basic Taxation Knowledge.
• Qualification required is Diploma/ Btech in Electrical/Electronic .

❖   Skill

➢    Excellent organizational skills and a keen eye for detail

➢   Basic working in CRM / ERP.

➢   Should have good command in excel sheets / PPT etc.

➢    Excellent Communication Skill in English / Oriya is a must.

➢    Good Commercial & Negotiation Skill.

➢    Should be able to do presentations in front of customers / Clients.

➢    Excellent Follow Up / Negotiation and social problem-solving skills

• Excellent mobile app development experience
• Strong CS fundamentals OOPS concepts, algorithms data structures Core Java
• Deep knowledge of basic React Native components and Android Studio
• Ability to write well-documented, clean Java and Javascript code
• In-Depth knowledge of building tools like XCode, and Android Studio
• Knowledge of Android Studio and React Native Lifecycle and publishing cycles on Google and Apple app stores.
• Experience with Git and ES6
• Experience in the kotlin  and flutter  

🏆 Benefits

• Remote Possible - Work from anywhere in India though we promote Work From Office like revered Narayan Murthy is appealing. https://trak.in/tags/business/2022/03/14/infosys-founder-narayan-murthy-wants-all-employees-back-to-office-says-work-from-home-is-bad-for-productivity/">Read it
• Flexible work hours
• Annual Appraisal Cycles
• Healthcare plans are on the way
• Free e-learning courses and external training plus certifications
• Fewer deductions so In Hand, Salary is more
• Special Guidance on Financial Investment planning to help you save more
• Healthcare sessions with our Doctors
• We promote employees to take timely leaves and take care of family

Your day to day responsibilities shall encompass:

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads 
• Responsible for generating leads for the category/market assigned
• Conduct outbound calls to prospective clients
• Set appointments or close deals with clients
• Identifying customer needs and communicating the client's value proposition.
• Answering customers’ questions, resolving their queries, and helping provide outstanding customer service
• Maintain a pipeline of leads based on the targets assigned
• Manage and develop your own diary, schedule call-backs, and future opportunities
• Report weekly sales goals and objectives to regional leaders

What you’ll need to succeed in the role:

• Good communication skills – you need to be able to have informative and engaging conversations with the customers
• Fearless attitude and a hunter mentality
• Active listening – is crucial for great customer satisfaction rates, especially via phone
• Time management – if you manage your time efficiently, you can build meaningful relationships with your clients and close more deals
• Organizational skills – you juggle multiple tasks and work with many accounts on a daily basis
• Problem-solving – you have to be adaptable to various situations
• Conflict management – your ability to resolve any conflicts that may arise directly affects your sales opportunities
• Collaborative skills – it’s crucial that you are a team player
• Interpersonal skills – you have to be able to provide a great sales experience throughout the whole buying journey

Walk-in Interviews

Monday to Friday - 11 AM to 6 PM

Location: 448, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

• Have a high bar for the quality of the product.
• Creative, independent, self-motivated, and willing to learn new technology.
• Possess a good understanding of QA methodologies and processes.
• Strong test planning ability with an understanding of enterprise storage workflows.
• Ability to take up a variety of roles in a startup environment.
• Excellent troubleshooting abilities spanning multiple software and hardware components (such as switches, storage systems, kernels).
• Good knowledge of storage stack, file system internals, and testing tools like fio, fsct, vdbench, dd, specFs etc.
• Strong knowledge of one or more storage protocols like NFS, iSCSI, CIFS, SMB, S3.
• Prior experience of testing storage filers using NFS/SMB/CIFS/S3 is a big plus.
• Experience with distributed systems (databases, storage, map-reduce frameworks, etc.).
• Good understanding of storage performance characteristics.
• Prior work experience in testing enterprise storage products is a must.
• Prior experience of programming, preferably in Go, Python, bash.
• Knowledge of ESXi, HyperV, KVM is a plus.