Scrum Master

Job Details

- Job Title: Lead DevOps Engineer

- Industry: Consumer Internet, Technology & Travel and Tourism Platform

- Function - IT

- Experience Required: 7-10 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Criteria:

• Strong Lead DevOps / Infrastructure Engineer Profiles.
• Must have 7+ years of hands-on experience working as a DevOps / Infrastructure Engineer.
• Candidate’s current title must be Lead DevOps Engineer (or equivalent Lead role) in the current organization
• Must have minimum 2+ years of team management / technical leadership experience, including mentoring engineers, driving infrastructure decisions, or leading DevOps initiatives.
• Must have strong hands-on experience with Kubernetes (container orchestration) including deployment, scaling, and cluster management.
• Must have experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, Chef, or Puppet.
• Must have strong scripting and automation experience using Python, Go, Bash, or similar scripting languages.
• Must have working experience with distributed databases or data systems such as MongoDB, Redis, Cassandra, Elasticsearch, or Puppet.
• Must have strong hands-on experience in Observability & Monitoring, CI/CD architecture, and Networking concepts in production environments.
• (Company) – Must be from B2C Product Companies only.
• (Education) – B.E/ B.Tech

Preferred

• Experience working in microservices architecture and event-driven systems.
• Exposure to cloud infrastructure, scalability, reliability, and cost optimization practices.
• (Skills) – Understanding of programming languages such as Go, Python, or Java.
• (Environment) – Experience working in high-growth startup or large-scale production environments.

Job Description 

As a DevOps Engineer, you will be working on building and operating infrastructure at scale, designing and implementing a variety of tools to enable product teams to build and deploy their services independently, improving observability across the board, and designing for security, resiliency, availability, and stability. If the prospect of ensuring system reliability at scale and exploring cutting-edge technology to solve problems, excites you, then this is your fit.

Job Responsibilities:

• Own end-to-end infrastructure right from non-prod to prod environment including self-managed DBs
• Codify our infrastructure
• Do what it takes to keep the uptime above 99.99%
• Understand the bigger picture and sail through the ambiguities
• Scale technology considering cost and observability and manage end-to-end processes
• Understand DevOps philosophy and evangelize the principles across the organization
• Strong communication and collaboration skills to break down the silos

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Title: Senior Sofa Maker

Location: Gurgaon

Department: Upholstery / Furniture Manufacturing

Reports To: Production Manager or Head of Manufacturing

Job Summary:

We are seeking an experienced and highly skilled Senior Sofa Maker to join our team. The ideal candidate will have in-depth knowledge of sofa frame construction, upholstery, fabric cutting, and finishing. This role involves leading production processes, mentoring junior team members, and ensuring that all sofas are built to the highest standards of quality and craftsmanship.

Key Responsibilities:

• Construct high-quality sofas from frame to finish, including cutting, assembly, padding, and upholstery.
• Read and interpret technical drawings, patterns, and measurements with precision.
• Select appropriate materials such as wood, foam, springs, and fabric/leather for each sofa model.
• Supervise and guide junior sofa makers and apprentices.
• Inspect finished products for quality, ensuring they meet company standards and client specifications.
• Collaborate with design and production teams to develop and improve sofa designs.
• Maintain tools, equipment, and workspace to ensure a safe and efficient working environment.
• Troubleshoot production issues and propose solutions for continuous improvement.

Requirements:

• Minimum 3–5 years of hands-on experience in sofa or upholstery manufacturing.
• Exceptional craftsmanship and attention to detail.
• Proficiency with upholstery tools and equipment (staple guns, sewing machines, foam cutters, etc.).
• Strong understanding of different sofa construction methods and materials.
• Ability to lift heavy materials and work on your feet for extended periods.
• Team player with strong communication and leadership skills.
• High school diploma or equivalent; formal training in furniture making or upholstery is a plus.

Preferred Qualities:

• Experience in bespoke or custom sofa making.
• Familiarity with both traditional and modern upholstery techniques.
• Passion for quality craftsmanship and customer satisfaction.

Job Description-

Responsibilities:

* Work on real-world computer vision problems

* Write robust industry-grade algorithms

* Leverage OpenCV, Python and deep learning frameworks to train models.

* Use Deep Learning technologies such as Keras, Tensorflow, PyTorch etc.

* Develop integrations with various in-house or external microservices.

* Must have experience in deployment practices (Kubernetes, Docker, containerization, etc.) and model compression practices

* Research latest technologies and develop proof of concepts (POCs).

* Build and train state-of-the-art deep learning models to solve Computer Vision related problems, including, but not limited to:

* Segmentation

* Object Detection

* Classification

* Objects Tracking

* Visual Style Transfer

* Generative Adversarial Networks

* Work alongside other researchers and engineers to develop and deploy solutions for challenging real-world problems in the area of Computer Vision

* Develop and plan Computer Vision research projects, in the terms of scope of work including formal definition of research objectives and outcomes

* Provide specialized technical / scientific research to support the organization on different projects for existing and new technologies

Skills:

* Object Detection

* Computer Science

* Image Processing

* Computer Vision

* Deep Learning

* Artificial Intelligence (AI)

* Pattern Recognition

* Machine Learning

* Data Science

* Generative Adversarial Networks (GANs)

* Flask

* SQL

Job Title: Social Media Intern

Responsibilities:

• Create engaging content for various platforms.
• Manage community interactions and respond promptly.
• Support campaign planning and execution.
• Conduct research on industry trends.
• Assist with administrative tasks as needed.

Qualifications:

• Enrolled in a Bachelor’s program, preferably in Marketing or related field.
• Strong written and verbal communication skills.
• Passion for social media and digital marketing.
• Familiarity with major social media platforms.
• Ability to work independently and in a team.
• Basic understanding of social media analytics.

Skills

strong communication and presentation skills

• the ability to influence and negotiate with others
• commercial awareness
• the ability to think creatively and strategically
• organisational skills
• self-motivation and the ability to be motivated by targets
• resilience
• basic IT skills.