chartered accountant

JOB TITLE/HEADLINE: Fintech Product Manager

EMPLOYMENT TYPE: Full time, permanent.

REPORTING TO: CBO

LOCATION: Mumbai

ABOUT THE ROLE:

• We are looking for a motivated self-starter with having customer-centric approach who thrives on working in a fast-paced, rapidly evolving business and is keen to build differentiated value prop for the customer.
• Who has hands-on experience in developing & managing Credit Card product
• Will end to end manage the product’s core value proposition, including product collaterals, customer communication, etc.?
• Design, develop and launch a new product in the market.
• Will manage end to end customer journeys, processes and customer experience.
• Cross-functional ( Technology, Risk, Compliance, Operations) engagement to drive product development and usage.

WHAT WE EXPECT FROM YOU:

• Manage product segment, drive and track customer value proposition.
• Product Pricing and usage analytics
• Product features, offering, cross-selling, up-selling strategies
• Understanding and bundling 3rd party products and services
• Referral programs, customer engagement and retention
• Product Management, product roll-out and coordination
• Manage all product collaterals & customer engaging properties such as customer statements etc.
• Manage all the processes related to value prop delivery and fulfilment
• Manage customer communication throughout the customer journey and create delighters for the customer through assertive communication
• Create and manage customer communication channels like SMS, Email, Whatsapp, IVR and mobile app notifications.
• Track and identify features utilisation and drive higher feature penetration. Create & manage product utilisation dashboards. Publish reports of product depth & feature penetration to senior stakeholders.
• Engage with a partner to identify opportunities to introduce new features through competition benchmarking
• Have cross-functional engagement with internal & external stakeholders to drive product development and higher product usage.
• Drive internal governance processes for launching any product, method etc.

OUR IDEAL CANDIDATE:

• BE / B.Tech. (Premier/Tier I), MBA (Premier/Tier I) with total work experience of 3+ years preferably in Fintech
• Excellent academic background and records
• Extra-ordinary skills in crisis management, interpersonal communication, collaboration and teamwork.
• Master of multiple tasking. Takes on initiatives and challenges
• In short, we are looking for superstars to join a superstar team!

YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:

• We value balance. We are committed to providing an environment where you can balance great work with a great life.
• We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• Multicultural workplace. A multicultural and diverse team of colleagues from different states.
• An opportunity to wear many hats
• An entrepreneurial crew that supports risk, intuition, and frequent experimentation
• The opportunity to make an impact in a transformative industry
• A chance to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.
• Compensation could include stock options for significant upside.
• Health benefits
• Cool gadgets and swags
• Attractive wellness programs
• Competitive performance bonus
• Paid sick leave
• Paid maternity and paternity leave
• Career development training.

ABOUT THE COMPANY:

Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

❖ Bachelor's degree in computer science, information technology, or a related field.

❖ 3-5 years of experience in Encompass developer role.

❖ Experience with programming languages such as C#, JavaScript, and SQL, Encompass SDK

❖ Strong understanding of the Encompass system and its capabilities.

❖ Excellent technical, problem-solving, and communication skills.

❖ Ability to work closely with other departments and stakeholders within the organization.

❖ Analytical and data-driven mindset.

❖ Knowledge of mortgage industry regulations and compliance requirements

• Willing to contribute to Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req.
• Must have Good Internet & Good Laptop/System

Should be highly Technical and hands-on experience in Artificial Intelligence and Machine learning and Python. Managing the successful delivery of projects by efficient planning and coordination.

KEY RESPONSIBILITIES OF THE POSITION :

• Create Technical Design for AI, Machine Learning, Deep Learning, NLP, NLU, NLG projects and implement the same in production.
• Solid understanding and experience of deep learning architectures and algorithms
• Working experience with AWS, most importantly AWS SageMaker, Aurora or MongoDB, Analytics and reporting.
• Experience solving problems in the industry using deep learning methods such as recurrent neural networks (RNN, LSTM), convolutional neural nets, auto-encoders, etc.
• Should have experience of 2-3 production implementations of machine learning projects.
• Knowledge of open-source libraries such as Keras, Tensor Flow, Pytorch
• Work with business analysts/consultants and other necessary teams to create a strong solution
• Should have in-depth understanding and experience of Data Science and Machine Learning projects using Python, R, etc. Skills in Java/C are a plus
• Should developing solutions using python in AI/ML projects
• Should be able to train and build a team of technical developers
• Desired to have experience as leads in designing and developing applications/tools using Microsoft technologies - ASP.Net, C#, HTML5, MVC
• Desired to have knowledge on any of the cloud solutions such as Azure or AWS
• Desired to have knowledge on any of container technology such as Docker
• Should be able to build strong relationships with project stakeholders

Keywords:

• Python
• Artificial Intelligence
• Machine Learning
• AWS
• Django
• NLP