Web Developer with AI Integration – Internship

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

What you bring to the team:

User Advocacy: Champion the users throughout the design process and prioritize their needs throughout the product development cycle. You are someone who balances user needs with platform constraints while solving complex problems.

Inspire with Innovation: Brainstorm and conceptualise solutions that set new industry standards and deliver seamless, high-quality end-to-end experiences. You will be a part of a fast-paced team that works across other departments to create inclusive solutions.

Cross Functional Collaboration: You have a proven ability to work closely with product managers, engineers, marketers, and other stakeholders translating product requirements into functional, user-friendly designs. Being a part of a cross functional team, you are someone who can leverage collaboration methodologies like design workshops and thrive in fast-paced environments to build quality designs that benefits the user.

Investigator: You question assumptions and clarify requirements throughout the design process. You are a keen observer of user behaviour and can reframe problems to uncover innovative solution spaces while collaborating with your peers. You can think on your feet and come up with realistic trade-offs as the situation requires.

About us:

At Astra Security, we're not just a team; we're innovators, protectors, and storytellers.

As a U.S. & India based powerhouse, we proudly offer a state-of-the-art Pentest Platform that mimics hacker behaviour. We're not just about finding vulnerabilities; we've discovered 100,000+ of them for our clients! And guess what? We defend against over a million threats daily. 

Our accolades speak for our excellence—from being recognized as ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi to bagging the CyberTech100 title in 2021.

Why Join Us?

Because words are magical, and here at Astra, we believe they can make the digital world safer.

We're on a thrilling journey, and we need You, who can translate intricate technical tales into captivating content. Ready to embark on this cyber-adventure?

Your Mission (If You Choose to Accept):

• Craft content that bridges the gap between tech buffs and novices—think blog posts, white papers, and landing pages.
• Play a pivotal role in content management and project coordination.
• Guide and inspire budding writers on our team.
• Join forces with SEO, development, and design maestros to produce stellar content.
• Ensure every word we publish is a masterpiece—optimised, insightful, and valuable.
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

Requirements:

• 4+ years in content writing, especially in SaaS or content marketing realms.
• A flair for SEO and a penchant for NLP.
• The ability to decode complex tech puzzles and pen them down with finesse.
• Organizational prowess, self-driven spirit, and an eagle-eyed attention to detail.
• Prior experience of content marketing would be a big plus. 
• A sprinkle of experience in the cybersecurity world would be the cherry on top!
• Bonus: Familiarity with WordPress/Webflow CMS.

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Your brilliance showcased to thousands of eager readers and users.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett. 

Job Description

We are seeking a seasoned DevOps Architect to join our dynamic team. The ideal candidate should possess a deep understanding of DevOps principles, system design, and architecture, with a focus on creating robust and scalable infrastructure solutions through automation. This role requires a candidate with hands-on experience in development, testing, and deployment processes. Additionally, the candidate should have a minimum of 5 years of experience in DevOps operations and should be proficient in team management, coordination, problem-solving, troubleshooting, and technical expertise.

About the company:

A rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.

Location: Prabhadevi, Mumbai

Key Responsibilities:

• System Design and Architecture: Develop robust and scalable system designs that align with business requirements and industry best practices.
• Automation: Implement automation solutions to streamline processes and enhance system reliability.
• Development, Testing, and Deployment: Oversee the entire software development lifecycle, from code creation to testing and deployment.
• Coordination and Issue Resolution: Collaborate with cross-functional teams, resolve technical issues, and ensure smooth project execution.
• Troubleshooting: Apply your technical expertise to diagnose and resolve complex system issues efficiently.
• Interpersonal Skills: Communicate effectively with team members, stakeholders, and management to ensure project success.
• Ecommerce (B2C) Expertise: Bring in-depth knowledge of Ecommerce (B2C) operations to tailor DevOps solutions to our specific needs.
• Infrastructure Automation: Design and implement infrastructure automation tools and workflows to support CI/CD initiatives.
• CI/CD Pipeline Management: Build and operate complex CI/CD pipelines at scale, ensuring efficient software delivery.
• Cloud Expertise: Possess knowledge of handling GCP/AWS clouds, optimizing cloud resources, and managing cloud-based applications.
• Cybersecurity: Ensure that systems are safe and secure against cybersecurity threats, implementing best practices for data protection and compliance.

Requirements

Qualifications:

• Bachelor's degree in Computer Science or related field (Master's preferred).
• Minimum 5 years of hands-on experience in DevOps operations.
• Has worked to ensure system reliability, scale & performance in high growth environments.
• Experienced in designing and implementing scalable and robust IT solutions.
• Strong technical background and proficiency in DevOps tools and practices.
• Experience with Ecommerce (B2C) platforms is mandatory.
• Excellent team management, coordination, and interpersonal skills.
• Proficiency in troubleshooting and issue resolution.
• Familiarity with the latest open-source technologies.
• Expertise in CI/CD pipeline management.
• Knowledge of GCP/AWS cloud services.
• Understanding cybersecurity best practices.

Benefits

• Group Mediclaim cover 2.5 L sum assured (Employee + Spouse + 2 Children) & Group Personal Accident – 5 L sum assured.
• Rewards & Recognition programmes

Qualification & Experience

Key Responsibilities:

• Create technical designs, independently code, unit test to ensure code quality, and deploy various components of IBM Sterling Commerce OMS.
• Perform database design for custom components.
• Writing code for custom APIs, extending transactions, events, DB extensions etc to complete OMS technical designs.
• Support various phases of testing in an agile delivery framework.
• Apply strong design, development, and troubleshooting skills in work to deliver quality.
• Take initiative to learn new concepts in IBM Sterling OMS technologies on cloud at a rapid pace.
• Foster an environment of team collaboration.

Technical Experience :

• At least 2 years of strong IBM Sterling OMS development experience.
• 2-5 years strong experience using Java/J2EE, XML, XSD, XSL, SOAP, REST Web Service, IBM MQ and latest Java/J2EE concepts
• Experience working in Agile development teams.
• Knowledge of dockers, CI/CD build and deployments pipelines.
• Problem solving and code debugging skills in a large distributed application.
• Eager to learn and develop IBM Sterling Call center UI customizations.
• Strong interpersonal and communication skills with fluency in English.
• Four-year college or university degree in Computer Science or related field.

• Design and develop cloud native enterprise applications 
• Define and establish conventions, standards and best practices for the SDLC process and ensure that quality control is of paramount importance at each step of the development life cycle
• Develop reusable frameworks and libraries that can drastically accelerate new application development in the future
• Participate in the requirement analysis and gathering process and also perform sit-withs with business teams to ensure there is full clarity of the problem statement
• Actively engage wih infrastructure team and take ownership of DevOps processes to ensure that build and deployment processes are efficient and optimal.
• Actively engage with project stakeholders to ensure all are in sync with the progress, risks and issues
• Quickly learn and adopt cutting edge technologies to help keep the org ahead of the curve