UX and UI designer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

• Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
• Team Leadership: Lead, mentor, and manage the digital marketing team, fostering a collaborative and results-driven environment.
• Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
• Budget Management: Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient use of marketing funds.
• Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
• Content Strategy: Oversee the development of engaging and relevant content for various digital platforms, ensuring alignment with brand messaging and goals.
• Stakeholder Collaboration: Work closely with other departments, including sales, product development, and design, to ensure cohesive marketing strategies and effective execution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degree or certification in digital marketing is a plus.
• Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
• Demonstrated success in developing and executing digital marketing strategies and campaigns.
• Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
• Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Excellent analytical skills and ability to interpret data to drive decision-making.
• Strong leadership and team management abilities, with a track record of leading successful teams.
• Creative thinking, problem-solving skills, and the ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

About Us

21 Knots is a design, engineering, and consulting firm providing services to the global maritime and oil & gas industry. In an industry constantly evolving due to dynamic regulations, economic fluctuations, and climate change mandates, we strive to deliver cutting-edge solutions with an unwavering commitment to excellence. Our comprehensive services are designed to create value for our esteemed clients while enabling them to achieve their business goals.

The Role

We’re looking for a skilled and motivated Software Developer to join our team at 21 Knots. Someone with backend development with a working knowledge of frontend technologies. The ideal candidate will have a strong command of backend frameworks such as Django, FastAPI, or Flask, and familiarity with frontend tools like HTML, CSS, JavaScript, and optionally React, Angular, or Vue. You will play a key role in building, maintaining, and optimizing scalable software solutions while collaborating with a team

Responsibilities

• Develop,test, and maintain backend services using Django, FastAPI, or Flask.
• Design and implement RESTful APIs for web and internal tools.
• Work with relational and non-relational databases such as PostgreSQL, MySQL, or MongoDB.
• Optimize application performance and implement backend security best practices.
• Collaborate with frontend developers, designers, and cross-functional teams to deliver high-quality solutions.
• Write clean, maintainable, and well-documented code.
• Support basic frontend development tasks using HTML, CSS, and JavaScript.
• Work with modern frontend frameworks like React.js, Angular, or Vue (good to have).

What You’ll Need

Experience:

• 1–4 years of hands-on experience in backend development.
• Exposure to full-stack development environments.
• Experience working with RESTful APIs, databases, and cloud integration is a plus.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Tools & Software Proficiency:

• Proficiency in Django, FastAPI, or Flask.
• Familiarity with PostgreSQL, MySQL, or MongoDB.
• Basic knowledge of frontend technologies: HTML, CSS, JavaScript.
• Exposure to Bootstrap or Tailwind CSS for responsive UI design.
• Good to have: experience with React, Angular, or Vue.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and Agile/Scrum methodologies is an added advantage.

Skills & Competencies:

• Strong problem-solving and debugging skills.
• Understanding of RESTful architecture and secure coding practices.
• Ability to collaborate in a cross-functional environment.
• Good verbal and written communication skills.

Key Responsibilities:

• Prepare the most effective sourcing approach and plan based on the final requirements, including sourcing platforms, acquisition pitch, acquisition funnel, etc.
• Drive the sourcing efforts and ensure the right quality of candidates are sourced based on the requirements and within the committed timelines.
• Communicate role specifications and terms to the candidates clearly and transparently.
• Drive negotiations with the candidates and help resolve their queries and concerns effectively.
• Communicate any specific requests or modifications required by the candidate to the Engagement Manager proactively.
• Ensure a clear track of progress, transparency, and coordination within the Expert team.
• Screen applicants on call to ensure they meet the necessary technical qualifications and requirements for the respective roles.
• Evaluate candidates' technical skills, knowledge, and abilities based on the job description.
• Provide constructive feedback and maintain detailed records of candidates' technical evaluations, feedback, and assessment outcomes.
• Generate regular reports on sourcing activities and other relevant data points.
• Stay updated with emerging technologies, industry trends, and best practices in technical screening methodologies.
• Continuously refine and optimize the technical sourcing process to enhance efficiency, effectiveness, and candidate experience.

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

Roles and Responsibilities:

• Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
• Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
• Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
• Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
• Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
• Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
• Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

Requirements:

• Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
• Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
• Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
• Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
• Proven ability to translate complex data into actionable insights for stakeholders.
• Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
• Comfortable working under tight deadlines and strong attention to detail.
• Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
• Knowledge of GDPR, PECR, and other relevant privacy regulations.

Position - RoR Developer

Responsibilities - 

Candidate should 

• Write clean, maintainable and efficient code
• Design robust, scalable and secure features
• Contribute in all phases of the development lifecycle
• Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
• Drive continuous adoption and integration of relevant new technologies into design.

Skills -

• Proven work experience in software development
• Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
• Experience developing highly interactive applications
• A firm grasp of object oriented analysis and design
• Passion for writing great, simple, clean, efficient code
• Good knowledge of relational databases
• Working knowledge of NoSQL databases

Experience - 3 years of experience as a Ruby on Rails developer

• Manages the delivery of large, complex Data Science projects using appropriate frameworks and collaborating with stake holders to manage scope and risk. Help the AI/ML Solution
• Analyst to build solution as per customer need on our platform Newgen AI Cloud. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence.
•  

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

• 3-6 years of hands-on
• Experience in Java 
• Experience in Scripting using technologies like Selenium or Puppeteer
• Working Knowledge in Web App Technologies (HTML, CSS, JavaScript, jQuery) 
• Competence in Linux platform
• Having knowledge of XPath, Regex 
• Familiarity in Maven,
• Familiarity in Maven Git 
• Familiarity with Continuous Integration tools
• Familiarity of (Jenkins etc) 
• Familiarity in Unit Testing
• Familiarity in Junit
• Aggregation Engineer (scripting)
• Good Communication
• Must have worked on Agile projects
• Should have exposure on product-based projects
• Candidates have interest learn /Adapt new technologies
• Candidates should be ready to WFO post-pandemic (Bangalore location