
Role & Responsibilities
- Define and evaluate user workflows, journeys, and interaction flows for digital products
- Create low to mid-fidelity wireframes or prototypes purely for concept validation and usability testing
- Conduct usability testing, prototype testing, and concept validation sessions with users
- Identify friction points, usability issues, and workflow gaps before product development
- Translate business and product ideas into testable concepts and scenarios
- Work closely with Product Managers and Engineering teams to validate feasibility and improve workflows early in the lifecycle
- Iterate on workflows and concepts based on user feedback, testing insights, and behavioral observations
- Provide clear, actionable recommendations to improve product experience and usability
Ideal Candidate
- Strong Usability / UX Testing and Validation Profiles
- Mandatory (Experience 1): Must have 3+ YOE in product validation, usability testing, design thinking, or experience testing roles, working on digital products
- Mandatory (Experience 2): Must have hands-on experience in designing user journeys, workflows, and interaction flows for web or mobile applications
- Mandatory (Experience 3): Strong experience in creating wireframes, low-fidelity and high-fidelity prototypes using tools such as Figma, Adobe XD, Sketch, or similar
- Mandatory (Experience 4): Must have practical experience conducting usability testing, prototype testing, and concept validation with users before product release
- Mandatory (Experience 5): Experience in identifying usability issues, user friction points, and iterating designs based on feedback and testing insights
- Mandatory (Skills 1): Strong understanding of UX principles, interaction design, information architecture, and design thinking methodologies
- Mandatory (Skills 2): Ability to translate business requirements into intuitive, user-friendly design solutions and prototypes
- Mandatory (Skills 3): Basic understanding of user behavior and usability heuristics to improve overall product experience
- Mandatory (Tools): Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, or similar tools
- Mandatory (Company): Candidates from B2C consumer-facing digital product companies, fintech, e-commerce, or product-driven organizations preferred
- Mandatory (Note) - This is NOT a UI/UX Design role. We are looking for Usability / Design testing candidates who specialize in testing product concepts, validating workflows, and creating prototypes purely for experimentation and usability testing
- Preferred (Skills): Exposure to A/B testing, user research methods, design systems, or behavioral analysis is a plus

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Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
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Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
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- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
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Below is the JD
Key Responsibilities:
• Understanding of architecture and design across all systems
• Working proficiency in developmental toolsets
• Knowledge of industry wide technology trends and best practices
• Ability to work in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture
• Proficiency in one or more modern programming languages
• Understanding of software skills such as business analysis, development, maintenance and software improvement
• Understanding of full SDLC
• Work experience in an AGILE development environment
• To research and implement new technologies
• To work under project manager/lead and deploy the projects successfully
• Ability to work to deadlines & as a team member
• Should be able to understand and handle tasks independently
• Ability to work with multiple teams on multiple projects simultaneously
• Troubleshooting through resolution of technical issues and system errors
• Performing Unit testing and documentation
• Delivering project work to defined timescales and deadlines - Proactively reporting on project progress and issues
• Become a mentor and also be a learner amongst a high calibre team
Skills:
• Minimum 6+ years of Full stack software engineering
• Core Java / Design Patterns: Java 8 +, Multi-threading, Exception Handling, Defensive
Programming, Microservices, Java Design Patterns
• Software Frameworks: Spring Core Framework, Spring Boot, Spring Integration,
Apache Camel, Log4j 2.x / Logback
• Very good understanding of RDBMS & NoSQL databases likes Oracle, MySQL,
Postgres, MongoDB/Cassandra
• Strong hands on experience in Apache Camel
• Testing Frameworks: JUnit, Powermock / Mockito, Cucumber,
• Good knowledge of servers like Apache Tomcat, JBOSS, Wildfly.
• Messaging Protocols: Kafka, RabbitMQ, Active MQ, RESTful HTTP
• Database: DB2, Oracle, MySQL
• Distributed Cache: Hazelcast, Redis, Memcached, Gemfire
• AWS/Private Cloud, Docker/Kubernetes will be a plus.







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