UX Researcher - Behavioural Insights (Research, Testing),

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework

Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.

Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX

• Expertise on XML, HTML, JavaScript, AJAX
• Proficient in handling and writing complex PL/SQL queries and Stored procedures
• preferable work experience on JBOSS as an application server or any other J2EE application server
• Should have sound knowledge in product customization, implementation, and maintenance aspects
• Foresighted & good judgment in problem-solving.
• Capable of paying attention to detail.
• Good analytical and logical thinking.
• Prioritizing and organizing
• Team Player with a positive attitude.
• Process knowledge/Technical expertise
• Good Written and Verbal communication Skills

We at Zycus are looking to hire MBA 2023-24 graduates specializing in supply chain and operations to work as Trainee Procurement Analysts. The trainee will work as part of Customer Success & Operations Team, solution-oriented services to Fortune 500 clients. In this role, you will be supporting the US Region and contribute to the success of our clients.

Roles and Responsibility:

• Serve as Trainee Procurement Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of maintenance of an already implemented customer including business process mapping
• Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident management tools, MS-Excel, etc
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customer’s business needs.

External Skills And Expertise

• MBA in Supply Chain and Operations
• 0-3 years of relevant experience
• Prior Work Experience in any fields related to Customer Success, Operations, SaaS products, Procurement/ Supply Chain domain with MBA specialization in any other streams (other than Supply Chain and Operations) may be considered basis on merit.
• Excellent written and oral communication skills is a must.
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Collaboration with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.
• This role requires to work with our US customers, therefore the candidates should be willing to work in shifts.
• Working hours : As per the geography and region assigned.

Refer the below link for detail and to apply

https://zycus.sensehq.com/careers/jobs/56571

Job Description-

We are looking for a React Native Lead interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native.

Skills

Firm grasp of the JavaScript {​{​and TypeScript or ClojureScript}​}​ language and its nuances, including ES6+ syntax Knowledge of {​{​functional or object-oriented}​}​ programming Ability to write well-documented, clean Javascript code Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle {​{​Android Studio, IntelliJ}​}​ Understanding of REST APIs, the document request model, and offline storage Experience with automated testing suites, like {​{​Jest or Mocha}​}​

• 1+ years of experience with development framework such as Tulip, PTC, etc.
• Understanding of the following concepts: relational data models, object-oriented programming concepts, event-driven programming concepts, source control, code repository, or version control concepts, coding standards, patterns, and best practices.
• General knowledge of business systems and processes
• Eagerness to consistently meet and exceed goals and objectives

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

What you need to have:

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language Kannada or Tamil or Bengali.    

Job Description:

We are looking for an Assistant Manager in our HR Team (for Employer Branding and Internal Communication) to develop and deliver innovative and effective Employer Branding roadmap and action plans to promote the company as an employer of choice to prospective hires through social media, print and other communication formats and programs. We are looking for someone who can engage well with existing employees and play an important role in internal communication.

This role reports to Head of Human Resources.

KRA:

• Developing a comprehensive and sustainable employee engagement roadmap.
• Identifying and working / liaise with third party vendors to establish an overall all framework to continuously enhance and upgrade the Employer Branding and employee engagement to the current and future requirements.
• Planning, establishing, and collaborating with stakeholders to keep the social media presence and channels related to recruitment and employer branding fresh and relevant.
• Responsible for Employee Engagement, Employee Brand Management, Event Management related to employee engagement.
• Leading the development and delivery of internal communication plans and materials and managing events and engagement plans.
• Improving the Employee Engagement Index by conceptualizing and implementing various employee development and engagement initiatives.
• Expanding the company's online presence and developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
• Acting as Subject Matter Expert within Employer Branding by providing the best knowledge, best practices and innovative solutions to support the business.
• Establish campus connections and drive campus engagement / relationships to build a sustainable employer Brand.
• Identify gaps and early signals of engagement interventions [through L&D, upskilling and other HR interventions] basis the engagement surveys.

Desired Skills and Competencies:

• Passionate about creating an impact in the lives of employees.
• High energy, flexible and Independent/Enthusiastic, work well with internal & external teams and be able to adapt quickly to a fast-moving environment.
• Experience and strong understanding of stakeholder management.
• Fluent in English communication (verbal & written expression).

• Should have expert level knowledge to Design, Develop and test Web Apps with Angular versions 6 and above.
• Primary Skills – Angular6+, HTML, CSS3, JavaScript.
• Node JS as backend will be advantage
• Knowledge of Mongo, MySql will be advantage
• Highly skilled at front-end engineering using Object-Oriented JavaScript, TypeScript, various JavaScript,TypeScript patterns and frameworks.
• Should have experience in publishing and consuming Services using REST API
• Excellent time-management, multi-tasking, and communication skills. Capable of handling multiple projects and related complexities at the same time.