UX Designer

Job Objective

The primary objective of the role is to ensure smooth production by addressing Quality issues/problems in production and identifying better solutions and process improvement for operational efficiency. The manager is responsible for Quality Control from the Yarn to Packing Department, including the Lab. A key goal is to ensure 1st Quality Production while maintaining the Overall Rejection for the Plant to be below 5%.

Key Roles & Responsibilities

The responsibilities are categorized into several areas:

Operational

• Responsible for Quality Control for all Production Departments, including Knitting, Seaming, Washing, Boarding, Checking & Packing.

• Managing the Yarn Testing Lab and overseeing all Third Party & Self Inspections.

• Implementing stringent quality control systems and conducting audits to enhance product quality and reduce rejection / wastage.

• Conducting Online Quality Rounds to control quality issues at the online stage.

• Generating and maintaining various monthly/annual reports, such as AOQ (Average Outgoing Quality), Cost of Poor Quality, Quality Trends (All Stages), and Defects wise % reports for Knitting & Finishing.

• Handling and maintaining records of customer queries & complaints, along with corrective actions.

• Adhering to customer-specified Restricted Substance list (RSL) and practicing stringent quality and safety standards on the shop floor.

Strategy & Planning

• Responsible for Quality Compliance.

• Managing all types of Samples (Salesman, Shipment, PP Samples, etc.).

• Handling all Customer Complaints and managing Quality related Customer Coordination.

• Active participation in Quality related reengineering.
• Carrying out various Quality Systems like Quality Circle, 5S, Zero Quality, and TQM.

Additional Responsibility

• Training of New QC's.

• Conducting awareness & training sessions for Quality auditors to build their skill to meet customer quality norms in the process.

• Ensuring Factory Compliance - Technical.

• Supporting improved productivity and efficiency with the budgeted head count.

• Focusing on Cost Saving by striving for 0% reduction in wastage.

People Management

• Ensuring the team understands and adheres to defined clear roles and accountabilities.

• Developing and monitoring Key Performance Indicators (KPIs) of direct reportees and counseling them for development.

• Identifying training and development needs of team members and planning implementation.

• Driving a transparent, performance-driven and result-oriented culture within the team.

• Ensuring succession planning for the manager and critical roles in the team.

About the Company:

Watch Your Health is an engagement and retention company that leverages health as a platform to drive customer loyalty and business growth. We provide AI-driven digital solutions designed for insurance providers, corporates, and healthcare businesses, helping them enhance user engagement and retention. Through personalized wellness programs, data analytics, and digital interventions, we enable organizations to create meaningful customer interactions, improve health outcomes, and strengthen long-term relationships.

Role Overview:

We are seeking a proactive, organized, and resourceful Personal Secretary to support the Managing Director. The ideal candidate will be a master of multitasking, discretion, and time management, ensuring the MD’s professional life runs smoothly and efficiently.

Key Responsibilities (KRA):

• Calendar & Schedule Management:
• Manage and maintain the Managing Director’s daily schedule, including meetings, appointments, and travel plans.
• Coordinate internal and external meetings, ensuring time optimization.
• Set timely reminders for meetings, deadlines, and follow-ups.
• Administrative & Secretarial Support:
• Maintain to-do lists and ensure timely completion of all tasks.
• Handle email correspondence and phone calls as required.
• Prepare reports, presentations, and briefing materials.
• Coordinate travel arrangements, hotel bookings, and itinerary planning.
• Meeting Coordination:
• Prepare meeting agendas, minutes, and action plans.
• Ensure the MD is briefed and ready for all engagements.
• Follow up on delegated tasks and ensure closure.
• Confidentiality & Professionalism:
• Handle all information with a high degree of confidentiality and discretion.
• Be a point of contact for stakeholders and ensure a polished representation of the MD’s office.
• Ad Hoc & Special Assignments:
• Assist in personal and professional tasks as and when required.
• Take on additional responsibilities to support the executive office dynamically.

Qualifications & Skills:

• Bachelor’s degree in business administration, Communications, or related field preferred.
• 0-3 years of experience in a similar executive assistant or secretarial role.
• Exceptional organizational and multitasking skills.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication.
• Ability to maintain confidentiality and work with discretion.
• High attention to detail and a proactive approach to problem-solving.

What We Offer:

• A fast-paced, high-impact work environment.
• Direct exposure to top leadership.
• Opportunities for growth and skill development.
• A dynamic and collaborative team culture.

Job Title: Kafka Architect

Experience range:- 8+ Years

Location:- Pune

Experience :

Kafka Architect with kafka connect, kafka Streaming, Ecosystem and any scripting language

Kafka Brokers, Kafka Connect, Schema Registry, and Zookeeper (or KRaft)

About Nomiso India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At Nomiso, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

What You Can Expect from Us:

We work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!

Position Overview: 

As our Senior Engineer (Back End), you'll be responsible for building new features, enhancing the existing ones as well as supporting them in production. You will also be responsible for building reusable libraries or technology platforms that address multiple use cases. You will work towards delivering specific milestones and objectives in a very dynamic environment. 

Roles and Responsibilities:

● Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform 

● Owning the delivery of various timelines, ensuring that key milestones are met and deliveries are of the highest quality 

● Establishing various best practices for software development and encouraging their adoption with the team and organization 

● Collaborate with other non-technical stakeholders of the business which includes Product Managers, Designers, Marketing etc.

● Encouraging and mentoring an excellent team of talented engineers by mentoring them and working with them to remove any roadblocks 

● Functional availability of the software developed, enhancing the product based on functional requirements 

● Managing cloud-based services, web applications for their functional correctness, availability, security 

● Deploy and maintain enterprise class RESTful, GRPC based services 

● Own the engineering excellence and operational readiness of the service driving the SLO,SLI, SLA of the relevant services 

● Take ownership to drive quality of the services under your purview via integration test and unit test coverage 

● Responsible for all microservices within your purview responsible driving their quality, security,availability, scalability and other “ilities” 

● Dive deep into each issue, own reactive fixes, and execute long term fixes 

● Assist other Support Engineers on complex RCA issues 

● Provide technical mentoring and guidance to other engineers 

● Provide L3 engineering support

Must Have Skills:

• Overall experience 7+ years and relevant at least 3+ years in Golang with Java
• Strong design and architectural experience in building various highly-scalable and highly-available products 
• Strong understanding of the SDLC Activities which include Analysis, Design, Development, Testing, Deployment and Post-Production Support etc.
• Proficiency in at least one server side framework for Go Lang
• Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB, Redis etc 
• Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues 
• Able to work independently and multi-task effectively 
• Program at a system level and able to manage service stability 
• Excellent experience maintaining, scalable, extensible code
• Methodical in maintaining up to date documentation 
• Metric-driven mindset and obsessive about ensuring clean coding practices 
• Preferred experience in product development 
• Preferred working experience on microservices platforms 
• Proficiency in at least one modern web front-end development framework such as React JS will be a bonus

Good to Have Skills:

• Preferred experience in Elasticsearch and Kibana (ELK Stack) 
• Preferred experience with messaging systems like RabbitMQ 

Qualification:

• Bachelor of Science in Computer Science or equivalent technical training and professional work experience.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Responsibilities

· Developing user-facing applications using Vue.js

· Building modular and reusable components and libraries

· Optimizing your application for performance

· Implementing automated testing integrated into development and maintenance workflows

· Staying up to date with all recent developments in the JavaScript and Vue.js space

· Keeping an eye on security updates and issues found with Vue.js and all project dependencies

· Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

What we need in you?

· Highly proficient with the JavaScript language and its modern ES6+ syntax and features

· Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM

· Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js

· Good understanding of HTML5 and CSS3, including

· Understanding of server-side rendering and its benefits and use cases

· Knowledge of functional programming and object-oriented programming paradigms

· Ability to write efficient, secure, well-documented, and clean JavaScript code

· Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha

· Proficiency with modern development tools, like Babel, Webpack, and Git

· Experience with both consuming and designing RESTful APIs

1. Good experience in react components, hooks and state.
2. Experiences in the implementation of responsive web layouts
3. Ability to discuss and explain design options.
4. Good experience with HTML5 & CSS3, Bootstrap Good understanding of JavaScript.
5. JavaScript libraries and CSS frameworks are preferred.

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company