UI/UX Designer Top Design Institute Only

Job Description:

We are looking for a Customer Support Executive with at least 1 year of experience in an International Voice Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently.

Key Responsibilities:

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally and within SLA.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction and service quality.

Requirements:

• Minimum 1 year of experience in an International Customer Support/Voice Process.
• Excellent verbal and written English communication skills.
• Graduate preferred.
• Willing to work in rotational/night shifts.
• Immediate joiners preferred.

Key Responsibilities:

● Work closely with product managers, designers, frontend developers, and other

cross-functional teams to ensure the seamless integration and alignment of frontend and

backend technologies, driving cohesive and high-quality product delivery.

● Develop and implement coding standards and best practices for the backend team.

● Document technical specifications and procedures.

● Stay up-to-date with the latest backend technologies, trends, and best practices.

● Collaborate with other departments to identify and address backend-related issues.

● Conduct code reviews and ensure code quality and consistency across the backend team.

● Create technical documentation, ensuring clarity for future development and

maintenance.

Requirements;

● Experience: 4-6 years of hands-on experience in backend development, with a strong

background in product-based companies or startups.

● Education: Bachelor’s degree or above in Computer Science or a related field.

● Programming skills: Proficient in Python and software development principles, with a

focus on clean, maintainable code, and industry best practices. Experienced in unit

testing, AI-driven code reviews, version control with Git, CI/CD pipelines using GitHub

Actions, and integrating New Relic for logging and APM into backend systems.

● Database Development: Proficiency in developing and optimizing backend systems in

both relational and non-relational database environments, such as MySQL and NoSQL

databases.

● GraphQL: Proven experience in developing and managing robust GraphQL APIs,

preferably using Apollo Server. Ability to design type-safe GraphQL schemas and

resolvers, ensuring seamless integration and high performance.

● Cloud Platforms: Familiar with AWS and experienced in Docker containerization and

orchestrating containerized systems.

● System Architecture: Proficient in system design and architecture with experience in

developing multi-tenant platforms, including security implementation, user onboarding,

payment integration, and scalable architecture.

● Linux Systems: Familiarity with Linux systems is mandatory, including deployment and

management.

● Continuous Learning: Stay current with industry trends and emerging technologies to

influence architectural decisions and drive continuous improvement.

Benefits:

● Competitive salary.

● Health insurance.

● Casual dress code.

● Dynamic & Collaboration friendly office.

● Hybrid work schedule.

Industry

• IT Services and IT Consulting

Employment Type

Full-time

Proven experience as a Business Analyst or similar role.

Strong communication skills, both written and verbal, with the ability to effectively convey complex concepts.

Excellent documentation skills, with attention to detail and accuracy.

Proficient in logical and analytical thinking, with the ability to solve problems and think critically.

Demonstrated understanding of business needs and the ability to perform comprehensive requirement analysis.

Familiarity with Jira tool and Agile methodology.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Responsibilities 

> Contribute to code and solutions based on your previous training and referencing help, manuals, or other resources on your own 

> Demonstrate excellent communication skills and effective collaboration in a team-oriented environment 

> Stay updated with new technologies and concepts 

> Exhibit excellent time management skills and ability to prioritize 

> Translate customer and business needs to technical solutions 

Required skills 

> Excellent coding and debugging skills in C# 

> Basic knowledge in ASP.NET, Windows Service, and Web API 

> Familiarity with UI development using WPF 

> Understanding of Design patterns and object-oriented programming 

> Good understanding of relational databases and SQL queries 

> Familiarity with version control software like Git 

> Have development experience in Windows-based environment

Must have 5 to 6 years of experience with team leadership experience. Salary range will be as per their last drawn CTC.

 Good to have skills 

> Modern C++, Templates, v11 new features etc

Job Title: PHP Developer laravel

Salary package: Upto 6Lpa per annum

Experience: 1.5 years - 2.5 years

Location: Bangalore

Mandatory Skills:

Candidate must have Laravel experience

Skills:

• Strong proficiency with Laravel.
• Extensive knowledge of jQuery, JavaScript, Core PHP, MySQL, Bootstrap and Rest API.
• Good understanding of front-end technologies, such as HTML5, and CSS3
• Good understanding of code versioning tools, such as Git

Skills:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Kotlin, Java
• Important libraries include Dagger, RxJava, Realm
• MVVM Clean Architecture
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git

The ideal candidate should be a self-motivated, multi-tasker, and demonstrated team player. You will be responsible for the production support of software products and coordinating with various teams for support. You should have outstanding communication and Team-Player skills.

Educational Qualification: BCA, MCA or BE/B.Tech (CS)

Must-know technologies: Java,
Good to know technologies: DMN tools
Experience: 02 Years - 05 Years
Skill Level: Good

Responsibilities:

• Contribute to Java development work as well as the latest Decision model and notation tools

   

• Comply with coding standards and directions given by his direct manager Collaborate with an international and diverse team of Data Architects, Business Analysts, and Project Managers

• Tasks will be assigned and after completion, code need to be committed and task assigned for review by Senior Java developer

• Work with technology stakeholders to devise solutions that will fulfill business requirements and meet organizational strategic goals

• Develop application functionality which meets business requirements with high quality within given deadlines - develop maintainable, well-documented application functionality with an eye toward standardization, common components, simplicity, performance, robustness and other attributes of enterprise-strength solutions

• Thoroughly test all functionality - utilize detailed and thorough practices including negative testing, testing of boundary conditions, , and work collaboratively with business areas.

• Support interfaces between the deployment of developed applications and the decommissioning of legacy applications

• Support with the Development and Infrastructure Teams

• Design, and develop scalable, high-performance, highly reliable and secure applications using waterfall and agile methodologies

• Create reusable code

Overview

This position, under the general direction of the Lead and/or Manager, Software Engineering, will be responsible for technical and development support for our award-winning K-12 software. This role will implement, code, build, and test new features, maintain existing features, and develop new plugins/accelerators that will enhance the functionality of our existing product. Additionally, this position will gather and refine requirements, develop designs, implement, test and document solutions to produce the highest quality product and customer satisfaction.

Responsibilities

Essential duties and responsibilities include the following.

• Develop modules and functionalities in front end using Angular, Typescript framework.
• Development of plugins using Node.js(Express.js).

Configuring and Working with MongoDB.

Working on Reusable libraries, Packaging in Nodejs.

Experience in Jira, Development lifecycle, handling and completing tasks assigned in Jira.

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 4+ years’ experience in software engineer role
• Bachelor’s degree in Computer Science or Information Technologies required or equivalent experience
• Knowledge of current web client technologies including demonstrable proficiency with Javascript, Angular 6,7,8, NodeJs, ExpressJs, Typescript, MongoDB, Graph QL, Bootstrap, HTML5, Css3, Json, Ajax, Scss, SASS, JQuery, GIT Lab
• Proficient in SQL, Oracle experience a plus

• Ability to architect, test, develop, implement and troubleshoot Front End applications
• Strong written and verbal communication skills
• •Strong ability to handle a heavy workload with multiple projects and frequent interruptions
• Strong ability to work in a changing, dynamic environment