UI Designer

Position : Senior IT Analyst – IAM & Office 365

Experience : 4 to 8 Years

Location : Gurgaon (Hybrid : 3 days office, 2 days WFH)

Notice Period : Immediate to 15–20 days (Buyout option available)

Communication : Excellent communication skills mandatory (client-facing role)

About the Role :

We're looking for a skilled IT Security professional with strong experience in Identity and Access Management (IAM) and Office 365 (O365/M365). The role involves securing access, managing user identities, and administering O365 services across a hybrid cloud environment.

Mandatory Skills :

O365/M365, Azure AD, IAM, Conditional Access, MFA, Defender for O365, RBAC, DLP, PowerShell, Strong Communication

Key Responsibilities :

• Manage Azure AD, Conditional Access, MFA, and RBAC policies.
• Administer O365 services – SharePoint, Teams, PowerApps.
• Configure Defender for O365, DLP policies, and compliance settings.
• Automate tasks using PowerShell, support user lifecycle processes.
• Handle access audits, incident response, and IAM/O365 tool upgrades.
• Collaborate with internal teams on security and operational enhancements.

Good to Have :

• Microsoft Certification (e.g., MS-102)
• Experience with Microsoft Graph API and SIEM log integration

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

About SSC Control Pvt. Ltd.: 

SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers. 

 We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation. 

With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.

Website: http://www.ssccontrol.com/

Designation: Sales Engineer

Experience: Minimum 1 year

Location: Ahmedabad 

Job Type: Full-Time 

Key Responsibilities:

searching for new clients who could benefit from our products.

preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.

Understand customer requirements and convey the same to management.

Help with product modifications based on customer needs.

· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.

preparation of regular reports.

recording and maintaining client data.

Understanding client quotations and negotiating with them.

Required Qualifications and Skills:

· Bachelor’s in Engineering in Electricals/Electronics

2–5 years of experience in products like, all-purpose industrial automation

· Knowledge of Industrial Motor Production/ Automation

· Good communication and negotiation skills

· Willing to travel twice a week

If you are interested, then please share the following details with your updated CV.

Job Summary:

Seeking a seasoned SQL + ETL Developer with 4+ years of experience in managing large-scale datasets and cloud-based data pipelines. The ideal candidate is hands-on with MySQL, PySpark, AWS Glue, and ETL workflows, with proven expertise in AWS migration and performance optimization.

Key Responsibilities:

• Develop and optimize complex SQL queries and stored procedures to handle large datasets (100+ million records).
• Build and maintain scalable ETL pipelines using AWS Glue and PySpark.
• Work on data migration tasks in AWS environments.
• Monitor and improve database performance; automate key performance indicators and reports.
• Collaborate with cross-functional teams to support data integration and delivery requirements.
• Write shell scripts for automation and manage ETL jobs efficiently.

Required Skills:

• Strong experience with MySQL, complex SQL queries, and stored procedures.
• Hands-on experience with AWS Glue, PySpark, and ETL processes.
• Good understanding of AWS ecosystem and migration strategies.
• Proficiency in shell scripting.
• Strong communication and collaboration skills.

Nice to Have:

• Working knowledge of Python.
• Experience with AWS RDS.

Skill Requirements:

• Proven software development experience in PHP.
• Good knowledge of relational databases, version control tools and of developing web services.
• Experience in common third-party APIs (Google, Facebook, Ebay etc).
• Passion for best design and coding practices and a desire to develop new bold ideas

• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.

• Design, develop and manage data on various open-source SQL databases
• End-to-end performance tuning of Oracle, MariaDB, MySQL, PostgreSQL, and Aurora against very large data sets
• Database cluster connectivity and security
• Conduct database training
• Software installation and configuration
• Database patching and upgrading
• Using monitoring and management tools
• Troubleshoot various issues with other dba’s/developers
• Point of Contact for Vendor escalation
• Point of Contact for professional service to Customers
• Cross-platform migration from Oracle to MySQL/MariaDB/PostgreSQL/Aurora
• Support the creation, maintenance, and implementation of procedures regarding how problems are identified, received, documented, distributed, and corrected
• Ensures project documentation is complete, current, and stored appropriately
• Manages day-to-day project and scope changes
• Communicate and coordinate database changes, backups, and downtime to users
• Identifies potential security issues and recommend strategies to ensure database security
• Research and evaluate new technologies
• Proactively monitor systems for optimum performance and capacity constraints
• Establish standards and best practices for SQL
• Interact with and coach developers in SQL scripting
• Perform database backup and recovery
• Provides 24x7 support for enterprise database systems

• Must provide mentoring and training to other staff members
• Write procedural documentation including requirements for databases
• Develop and coordinate knowledge transfer
• Establishes enterprise-wide uniform infrastructure, including supporting defined departmental content processes and creating guidelines for content deployment
• Interacts with business units to gather, define, and organize the delivery of business solutions Data
• Modeling, design & implementation based on established standards
• Automate manual tasks

• Candidate with a college degree and relevant work experience
• 7+ years of hands-on DBA experience with Oracle, MySQL, MariaDB, and PostgreSQL and supporting tools
• Strong experience with Linux is required, including command-line editors, scripting (shell, Python, Perl, etc.)
• Experience in database performance tuning and strong SQL tuning skills
• Experience in database and cross-platform upgrades required Experience in all aspects of the software development lifecycle including requirements gathering, design, coding, testing and production support
• Must be familiar with RDBMS concepts, practices, and procedures
• Must have knowledge of network connectivity
• Extensive experience with Export/Import, Backup and Recovery
• Extensive experience with Database Replication Master/Slave, Master/Master (BDR)
• Extensive experience with MySQL (MariaDB, Percona) Galera cluster
• Experience with MaxScale
• Proficient in SQL Language
• Knowledge of ServiceNow, or similar Ticket Management Software
• Knowledge of SAN infrastructure including HP and NetApp
• Ability to work on projects at a time
• Knowledge of middle-tier application servers
• Strong troubleshooting and problem resolution skills
• Good knowledge of Data Modeling
• Knowledge of XML and JDBC

• Experience of NoSQL databases (Cassandra, Oracle NoSQL, MongoDB) is a plus
• Certifications on MySQL, PostgreSQL, and Aurora