Back Office Work

Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys

Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase

Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.

Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.

Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams

Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)

Mandatory (Note): Don't want data analysis but business/product/user analysts

Preferred

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

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As a Demand Generation Lead, you will play a critical role in driving revenue growth through strategic demand generation campaigns and initiatives. You will be responsible for executing integrated marketing campaigns, optimizing lead generation efforts, and collaborating with cross-functional teams to achieve business objectives.

Roles and Responsibilities:

• Develop and implement comprehensive demand-generation strategies that align with our business objectives and target audience. Identify target markets, segments, and personas to guide campaign planning and execution.
• Planned, create, and execute integrated marketing campaigns across various channels, including email marketing, digital advertising, content marketing, social media, and events.
• Optimize lead generation efforts through the effective use of marketing automation platforms, lead capture forms, landing pages, and lead nurturing workflows.
• Collaborate with the content team to develop high-quality content assets, such as whitepapers, case studies, blog posts, and videos, that support demand generation efforts.
• Utilize marketing analytics tools to track, analyze, and report on campaign performance, including metrics like conversion rates, ROI, and pipeline generation.
• Work closely with cross-functional teams, including sales, product marketing, design, and PR to align demand generation initiatives with overall marketing and sales strategies.
• Stay informed about market trends, competitor activities, and industry best practices related to demand generation and B2B marketing.

Requirements:

• Bachelor’s degree in marketing, business, or a related field.
• Proven experience in demand generation, digital marketing, or a related field within the B2B SaaS industry.
• Strong knowledge of demand generation tactics and channels, including email marketing, digital advertising, content marketing, social media, and events.
• Proficiency in marketing automation platforms, such as HubSpot, Marketo, or Pardot, and CRM systems like Salesforce.
• Excellent analytical skills with the ability to interpret data, track key metrics, and make data-driven decisions to optimize campaign performance.
• Exceptional project management skills with the ability to manage multiple campaigns and priorities simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strategic mindset with a focus on driving results, meeting targets, and contributing to revenue growth

Roles and responsibilities

• • Develop well-designed, performant and scalable microservices
  • Write reusable, testable, and efficient code that follow software development best practices
  • Integrate data storage solutions including databases, key-value stores, blob stores, etc.
  • Expose business functionality to frontend/mobile applications and partner systems through secure and scalable APIs.
  • Build integrations with 3rd party applications through apis’ to ingest and process data
  • Ensure security and data protection aspects within the applications
  • Contribute to devops by building CD/CI pipelines to automate releases
  • Ensure high performance and availability of distributed systems and applications
  • Interact directly with client project team members and operational staff to support live customer deployments and production issues.

• 4+ years of experience in developing applications using Scala and related technologies.
• Thorough understanding of multithreading concepts and async execution using Actor model.
• Thorough understanding of Play framework, GraphQL and GRPC technologies.
• Experience in using DAL and ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming and distributed architectures.
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal