Telecaller

A Senior Software Development Engineer at SaaS Labs would handle the responsibility of developing features for our existing products while bringing further innovation and perspective to the table. The ideal candidate is an enthusiastic go-getter who can manage a project end-to-end and work in a collaborative workspace!

Qualification:

• Bachelors in Computer Science or Information Technology Engineering or relevant.
• 3-6 years of experience in software development or similar roles.

Key Responsibilities:

• Building and developing new software features for our products such as JustCall, Helpwise, CallPage, Atolia, and Dialworks.
• Working through the design, implementation, integration, testing, and deployment phases of project delivery.
• Provide software design and programming expertise to support research projects.
• Collaborating with cross-functional teams - Experimenting and reiterating on software basis feedback from customers/product & business stakeholders.
• Designing and developing new fast and robust algorithms to ensure that the platform supports millions of communications exchanges every month.
• Working with our engineering team to deploy and maintain research models in the production.
• Collaborating with the product and design teams on crafting great user experiences.

Skills:

• Strong knowledge and experience in HTML5, CSS3, and JavaScript.
• Experience in designing and building systems for maximum performance, reliability, and scalability
• Experience in working with JavaScript, React.js & Remix Run.
• Experience in working with object-oriented programming and at least one object-oriented programming language.
• Understanding of browser caching.
• Experience with seamless integration of front-end to backend functionality.
• Knowledge of high-level programming concepts like promises, and data-binding.
• Ability to design relational database schema at scale.
• Tailwind experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility.
• Proficient understanding of code versioning tools, such as Git.
• Experience with test-driven/behavior-driven development using automated testing tools.

Other essential qualities for this role: 

• Product sense or curiosity about product and business value.
• A high degree of ownership and being a strong self-starter - correspondingly, you can expect autonomy to voice and execute new ideas.
• Good problem-solving skills - ‘there is always a solution’ attitude.
• Since you will be working with multiple projects and people, a little empathy and mutual respect would go a long way!
• Good interpersonal and communication skills are a huge plus as well and would assist you in being a team player.

Benefits and Perks: 

• Opportunity to work and collaborate with a truly global team spread across six countries
• Routine hackathons and learning boot camps to promote knowledge sharing
• A healthy space for new ideas
• Choose your work hours

How to apply

We strongly encourage candidates of all different backgrounds and identities to apply. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

We are reviewing applications on a rolling basis and will invite candidates to interview.

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate it to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quick response to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Conduct research to identify new markets and customer needs.
• Arrange business meetings with prospective clients.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.

Behavioural strengths :

• Strong communication skills and confidence
• Strong presentation skills
• Problem solving skills

Experience : * 5-8 Year experience in solar industry (Preferably solar modules, Inverter, Robot Sales)

• B.tech/Mtech/MBA

Job Types: Full-time, Permanent

Primary Job Description 

1. a) Visual Design Strategy

• Work with the marketing and product team to identify visual design themes for cohesion with overall Freeup brand identity and areas for brand differentiation in the context of social commerce space.
• Work with marketing leadership to identify disruptive design strategies to enhance brand differentiation and positioning across FreeUp products and experiences

1. b) Visual Design Operations

• Provide visual design inputs for the brand calendar across all channels -social media, PR and owned channels.
• Develop and execution integrated marketing campaigns across owned ,paid and partnership media both online and offline
• Provide design templates to ensure brand visual consistency in all partner engagements, co-branded

communication & campaigns.

Qualifications

Candidate should have a strong graphic design background who is also proficient in 2D animation

• Ideally having worked for a high-growth consumer startup supplying content to social media or ads teams
• Kinetic typography and composite layering should be included in the requirements
• Bonus if they have the ability to draw/sketch by hand
• Having 3-5 years of experience (being a junior may not be a disadvantage here)
• Ready to complete an assignment e.g. a 15-second video within 24 hours
• Having an impressive portfolio to showcase, both static and short animation work

• Create compelling and effective logos, designs, print and digital media.

• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends.

• Participate and brainstorm with the team about the ideas of creative designing for social media and all types of Ad formats adhering to company standards

• Demonstrate solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.

• Create videos for our ventures using any video editing tools.

• Conceptualize, create & design images across digital media on our ventures with readymade live images.

• Design brochures for upcoming projects as and when required.

• Create printable format ads for any outdoor advertising of our projects when required.

• Able to design creatives in a unique, trendy and impressive way.