Tele-Calling Executive

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

DRIVING SKILLS

COMMUNICATION SKILL

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

Responsibilities and Duties 

•      Develop high-quality software design and architecture.

•      Achieve the timeline with quality delivery of assigned tasks.

•      Able to do technical analysis and code review.

•      Able to troubleshoot internal & production bugs.

•      Coordinate and support to project co-ordinator/project manager.

•      Development coding standards are achieved. 

•      Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.

•      Adopt new technology in quick time.

•      Implement Unit tests and Functional tests to ascertain highest quality of deliverables.

•      Identify, prioritize and execute tasks in the software development life cycle.

•      Understand business needs and know how to implement needs in the system to meet business needs.

•      Able to create technical documents.

•      Able to lead team members and plan team’s task.

•      Design, develop, modify, implement, and support software components anywhere in the software stack.

•      Work in close partnership with cross-functional teams and management.

Qualifications

•      Having knowledge of .NET C#, .NET Core, Angular JS, Web API, Micro Services, JavaScript, jQuery and Bootstrap.

•      Critical thinker and creative mindset and the ability to approach a problem creatively.

•      Ability to provide in-depth evaluation and analysis of unique complex technological issues. •      A meticulous approach to work.

•      A team player but can work independently too.

•      Excellent written and verbal communication skills.

•      Multi-tasking and time-management skills, with the ability to prioritize tasks.

•      Database knowledge spanning across SQL, PL/SQL, MSSQL Server, Performance tuning and RDBMS is preferred.

•      Proven track record of successful and timely project delivery.

•      Excellent written and verbal communication skills.

•      Demonstrated ability to lead others. 

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences. 

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially. 

At Amagi, our CRM Platform is key to our continued growth. The success of our sales, marketing and customer onboarding teams is dependent on the success of our Salesforce CRM platform setup and its ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Manager to help us lead the efforts of building our billing platform and related process automation solutions. The ideal candidate would be responsible for the successful delivery of a scalable and flexible billing platform and workflows related to accounts receivable and accounts payable.

Role reporting into: Engineering Director - Enterprise Platforms

Individuals reporting into this role: Architect, Staff Software Engineer, Software Tech Lead

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• Lead the core Engineering activities in an Agile model
• Participate in the overall design and development discussions
• Work closely with the Product Management team to establish product and engineering roadmaps.
• Provide architectural and technical guidance to the team and ensure they follow sound engineering practices
• Demonstrate accountability towards intended business outcomes, by working with product management and other functional teams.
• Evaluating Salesforce Standard vs Custom solutions and guide the team.
• Lead the Salesforce implementation related to marketing, sales and order management processes.

Person Specification:

• 10+ years of overall SDLC experience with 6+ years of experience in Salesforce development and architecture
• Implementation experience with Sales Cloud, Service Cloud, Marketing Cloud and/or Revenue Cloud.
• Hands-on with experience with Apex, Lightning web component and REST API programmatic solutions.
• Strong command of Salesforce best practices
• Strong web development skills (JavaScript, HTML, CSS).
• Experience developing the usage/subscription based billing for SaaS products.
• Salesforce certifications
• Strong in CS fundamentals (object oriented analysis, data structures, algorithms)
• Knowledge of Finance & Operations concepts
• Salesforce integration experience with NetSuite, Jira etc.

• ·       3+ Yrs Solid knowledge of frontend development with a minimum of 2 years of work on ReactJS,/ React native 
• ·       Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• ·       Strong & thorough understanding of Reactjs and its core principles
• ·       Experience with popular Reactjs workflows such as Redux
• ·       Knowledge of isomorphic React is a plus
• ·       Familiarity with RESTful APIs
• ·       Familiarity with modern front-end build pipelines and tools
• ·       High coding standards - understanding of test coverage best practices & test pyramid concept
• ·       Familiar with Continuous Delivery approach
• ·       Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
• ·       Passion about technology and its relationship with product and user experience
• ·       Ability to work independently - identify problems, create plans and implement solutions to them

• Analytical skills, problem-solving skills, Strong communication and domain knowledge.
• Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
• Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
• Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
• Exceptional analytical and conceptual thinking skills.
• Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.

• Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
• organizing the stories, splitting epics into user stories, and ensuring a complete description of the
• solution.
• Studies the software application domain, prepares software requirements, and specification
• (Software Requirements Specification) documents.
• Works with the stakeholders to analyze and document business processes for the system to be
• developed
• Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
• Determine functional requirements and features and prepare a wireframe for user interface screen
• Advise the product owner and coach the team, as well as other business analysis considerations
• Communicates with both the developers and stakeholders in such a manner until the project ends.
• Co-facilitate trainings/workshops client-side.

• Experience of using Python/ Django frameworks in building back end for Full Stack Applications
• Hands on experience on Web frameworks, Restful APIs and SOAP
• Strong command on SQL (or relevant query language or ORM queries)
• Knowledge of front-end technologies such as React Native, React.js, Angular.js or Javascript

Responsibilities

Work with development teams and product managers to ideate software solutions

Design client-side and server-side architecture

Build the front-end of applications through appealing visual design

Develop and manage well-functioning databases and applications

Write effective APIs

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software

Create security and data protection settings

Build features and applications with a mobile responsive design

Write technical documentation

Work with data scientists and analysts to improve software

Requirements

Proven experience as a Full Stack Developer or similar role

Experience developing desktop and mobile applications

Familiarity with common stacks

Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)

Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

Excellent communication and teamwork skills

Great attention to detail

Organizational skills

An analytical mind